Saturday, May 23, 2009

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 13078 : Issue 4 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13078   Issue : 4  
  Detected Date: 23/05/2009   Detected Time: 07:53  
  Start Date: 23/05/2009   Start Time: 03:06  
  Anticipated Clear Date: 23/05/2009   Anticipated Clear Time: 22:17  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: On [23/05/2009 ], BT experienced some difficulties with KINGSTON NODE 04001 at Kingston The fault was identified at 03:06 The difficulty was as a result of Card change>
 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Investigations and restoration work ongoing
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 23/05/2009 21:24

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW : Reference 13078 : Issue 3 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13078   Issue : 3  
  Detected Date: 23/05/2009   Detected Time: 07:53  
  Start Date: 23/05/2009   Start Time: 03:06  
  Anticipated Clear Date: 23/05/2009   Anticipated Clear Time: 14:00  
     
  Incident Headline: : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW  
     
  Incident Details: BT is making progress towards full restoration of Service.
 
  Progress Details: Latest Update:
Progressive restoration is in progress
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 23/05/2009 14:23

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW : Reference 13078 : Issue 2 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13078   Issue : 2  
  Detected Date: 23/05/2009   Detected Time: 07:53  
  Start Date: 23/05/2009   Start Time: 03:06  
  Anticipated Clear Date: 23/05/2009   Anticipated Clear Time: 14:00  
     
  Incident Headline: : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW  
     
  Incident Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Operational teams are carrying out remote diagnostics.
Technical Support teams are investigating
-----------------------------------
Further updates will be provided as soon as possible.

 
  Progress Details:
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 23/05/2009 11:51

Broadband SERIOUS Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW : Reference 13078 : Issue 1 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13078   Issue : 1  
  Detected Date: 23/05/2009   Detected Time: 07:53  
  Start Date: 23/05/2009   Start Time: 03:06  
  Anticipated Clear Date: 23/05/2009   Anticipated Clear Time: 12:00  
     
  Incident Headline: : KINGSTON NODE 04001 : LOSS OF SERVICE OVER RUNNING PEW  
     
  Incident Details: On 23 May 2009, BT experienced difficulties at Kingston ATM node.


 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 23/05/2009 08:19

Friday, May 22, 2009

Broadband Incident Report : BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE : Reference 13041 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13041   Issue : FINAL  
  Detected Date: 22/05/2009   Detected Time: 15:27  
  Start Date: 22/05/2009   Start Time: 15:27  
  Actual Clear Date: 22/05/2009   Actual Clear Time: 21:00  
     
  Incident Headline: BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 22/05/2009 21:43

Broadband Incident Report : BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE : Reference 13041 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13041   Issue : 2  
  Detected Date: 22/05/2009   Detected Time: 15:27  
  Start Date: 22/05/2009   Start Time: 15:27  
  Anticipated Clear Date: 22/05/2009   Anticipated Clear Time: 20:08  
     
  Incident Headline: BBIP : BIRMINGHAM : IP STREAM CENTRAL : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 22/05/2009 19:16

Wednesday, May 20, 2009

Broadband Incident Report : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE : Reference 12798 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12798   Issue : FINAL  
  Detected Date: 20/05/2009   Detected Time: 13:12  
  Start Date: 20/05/2009   Start Time: 11:40  
  Actual Clear Date: 20/05/2009   Actual Clear Time: 12:55  
     
  Incident Headline: SHOREDITCH MUX 101, 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031380203222020701202070330207059
02071680207256020736602075020207613
0207684020772902077390207749LLCL0
0207684020772902077390207749
 
     

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System Time Stamp: 20/05/2009 15:47

Broadband Incident Report : : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE : Reference 12798 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12798   Issue : 2  
  Detected Date: 20/05/2009   Detected Time: 13:12  
  Start Date: 20/05/2009   Start Time: 11:40  
  Anticipated Clear Date: 20/05/2009   Anticipated Clear Time: 15:55  
     
  Incident Headline: : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:Service has been restored as of 1255, we are now monitoring for a stability period of 3 hours.
 
  Dialling Codes Affected:
02031380203222020701202070330207059
02071680207256020736602075020207613
0207684020772902077390207749LLCL0
0207684020772902077390207749
 
     

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System Time Stamp: 20/05/2009 14:35

Broadband Incident Report : : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE : Reference 12798 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12798   Issue : 1  
  Detected Date: 20/05/2009   Detected Time: 13:12  
  Start Date: 20/05/2009   Start Time: 13:09  
  Anticipated Clear Date: 20/05/2009   Anticipated Clear Time: 15:09  
     
  Incident Headline: : SHOREDITCH MUX 101, 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
02031380203222020701202070330207059
02071680207256020736602075020207613
0207684020772902077390207749LLCL0
0207684020772902077390207749
 
     

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System Time Stamp: 20/05/2009 13:28

Tuesday, May 19, 2009

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12576   Issue : FINAL  
  Detected Date: 18/05/2009   Detected Time: 11:25  
  Start Date: 18/05/2009   Start Time: 10:43  
  Actual Clear Date: 19/05/2009   Actual Clear Time: 03:30  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Fibre repair
This issue may have been due to

a Cable Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01856
 
     

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System Time Stamp: 19/05/2009 04:11

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12576   Issue : 7  
  Detected Date: 18/05/2009   Detected Time: 11:25  
  Start Date: 18/05/2009   Start Time: 10:43  
  Anticipated Clear Date: 19/05/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Fibre Engineer on site investigating
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01856
 
     

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System Time Stamp: 19/05/2009 00:36

Monday, May 18, 2009

Broadband Incident Report : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12576   Issue : 6  
  Detected Date: 18/05/2009   Detected Time: 11:25  
  Start Date: 18/05/2009   Start Time: 10:43  
  Anticipated Clear Date: 19/05/2009   Anticipated Clear Time: 02:00  
     
  Incident Headline: STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Fibre Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01856
 
     

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System Time Stamp: 18/05/2009 15:35

Broadband Incident Report : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12576   Issue : 5  
  Detected Date: 18/05/2009   Detected Time: 11:25  
  Start Date: 18/05/2009   Start Time: 10:43  
  Anticipated Clear Date: 18/05/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01856
 
     

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System Time Stamp: 18/05/2009 14:21

Broadband Incident Report : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 12576 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12576   Issue : 4  
  Detected Date: 18/05/2009   Detected Time: 11:25  
  Start Date: 18/05/2009   Start Time: 10:43  
  Anticipated Clear Date: 18/05/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01856
 
     

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System Time Stamp: 18/05/2009 12:45