Friday, November 14, 2014

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 44216 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44216   Issue : FINAL  
  Detected Date: 14/11/2014   Detected Time: 12:34  
  Start Date: 14/11/2014   Start Time: 12:30  
  Actual Clear Date: 14/11/2014   Actual Clear Time: 16:30  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was restored at 16:30 following an Openreach working party fault was cleared. Loss of internet services for 539 Broadband customers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 04 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 44216 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44216   Issue : 4  
  Detected Date: 14/11/2014   Detected Time: 12:34  
  Start Date: 14/11/2014   Start Time: 12:30  
  Anticipated Clear Date: 14/11/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 14/11/2014   Next Update Time: 16:30  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre fault identified. Jointers already on site dealing . Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
01856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 44216 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44216   Issue : 3  
  Detected Date: 14/11/2014   Detected Time: 12:34  
  Start Date: 14/11/2014   Start Time: 12:30  
  Anticipated Clear Date: 14/11/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 14/11/2014   Next Update Time: 15:30  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers being tasked to relevant sites to investigate cause of the failure. No ETAs at present. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 44216 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44216   Issue : 2  
  Detected Date: 14/11/2014   Detected Time: 12:34  
  Start Date: 14/11/2014   Start Time: 12:30  
  Anticipated Clear Date: 14/11/2014   Anticipated Clear Time: 14:30  
  Next Update Date: 14/11/2014   Next Update Time: 13:34  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STROMNESS MUX 101 : LOSS OF SERVICE : Reference 44216 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44216   Issue : 1  
  Detected Date: 14/11/2014   Detected Time: 12:34  
  Start Date: 14/11/2014   Start Time: 12:30  
  Anticipated Clear Date: 14/11/2014   Anticipated Clear Time: 14:30  
  Next Update Date: 14/11/2014   Next Update Time: 13:34  
     
  Incident Headline: : STROMNESS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01856
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :PLYMOUTH NODE 11002 : PARTIAL DEGRADED SERVICE : Reference 44177 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44177   Issue : FINAL  
  Detected Date: 14/11/2014   Detected Time: 09:14  
  Start Date: 14/11/2014   Start Time: 09:11  
  Actual Clear Date: 14/11/2014   Actual Clear Time: 09:14  
     
  Incident Headline: :PLYMOUTH NODE 11002 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:14 after a remote reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0132601503015480156601637
0172601736017520180301822
01872
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :PLYMOUTH NODE 11002 : PARTIAL DEGRADED SERVICE : Reference 44177 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44177   Issue : INITIAL/FINAL  
  Detected Date: 14/11/2014   Detected Time: 09:14  
  Start Date: 14/11/2014   Start Time: 09:11  
  Actual Clear Date: 14/11/2014   Actual Clear Time: 11:11  
     
  Incident Headline: :PLYMOUTH NODE 11002 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 09:14; by AUTO RETORE:Customer impact: Partial loss of internet services for {1450} Broadband customers.

Current Situation: Root cause not yet known. VENDOR BEING ENGAGED
This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0132601503015480156601637
0172601736017520180301822
01872
 
  Duration: 0 days 02 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :PLYMOUTH NODE 11002 : PARTIAL DEGRADED SERVICE : Reference 44177 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44177   Issue : INITIAL/FINAL  
  Detected Date: 14/11/2014   Detected Time: 09:14  
  Start Date: 14/11/2014   Start Time: 09:11  
  Actual Clear Date: 14/11/2014   Actual Clear Time: 11:11  
     
  Incident Headline: :PLYMOUTH NODE 11002 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0132601503015480156601637
0172601736017520180301822
01872
 
  Duration: 0 days 02 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 13, 2014

Broadband Incident Report : : EDZELL MUX 101 AND BAINBRIDGE MUX 101 : LOSS OF SERVICE : Reference 43997 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43997   Issue : FINAL  
  Detected Date: 13/11/2014   Detected Time: 10:40  
  Start Date: 13/11/2014   Start Time: 10:34  
  Actual Clear Date: 13/11/2014   Actual Clear Time: 10:34  
     
  Incident Headline: : EDZELL MUX 101 AND BAINBRIDGE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: On further investigation this was a loss of management only. There was no impact to customers. Incident to be cancelled.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0135601969
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE : Reference 43997 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43997   Issue : 3  
  Detected Date: 13/11/2014   Detected Time: 10:40  
  Start Date: 13/11/2014   Start Time: 10:34  
  Anticipated Clear Date: 13/11/2014   Anticipated Clear Time: 12:34  
  Next Update Date: 13/11/2014   Next Update Time: 11:50  
     
  Incident Headline: : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0135601969
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE : Reference 43997 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43997   Issue : 2  
  Detected Date: 13/11/2014   Detected Time: 10:40  
  Start Date: 13/11/2014   Start Time: 10:34  
  Anticipated Clear Date: 13/11/2014   Anticipated Clear Time: 12:34  
  Next Update Date: 13/11/2014   Next Update Time: 11:50  
     
  Incident Headline: : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0135601969
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE : Reference 43997 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43997   Issue : 1  
  Detected Date: 13/11/2014   Detected Time: 10:40  
  Start Date: 13/11/2014   Start Time: 10:34  
  Anticipated Clear Date: 13/11/2014   Anticipated Clear Time: 12:34  
  Next Update Date: 13/11/2014   Next Update Time: 11:40  
     
  Incident Headline: : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01356
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE : Reference 43997 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43997   Issue : 1  
  Detected Date: 13/11/2014   Detected Time: 10:40  
  Start Date: 13/11/2014   Start Time: 10:34  
  Anticipated Clear Date: 13/11/2014   Anticipated Clear Time: 12:34  
  Next Update Date: 13/11/2014   Next Update Time: 11:40  
     
  Incident Headline: : EDZELL HISTORIC MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0135601969
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.