Tuesday, August 4, 2009

Broadband Incident Report : : MILTON KEYNES AREA 4 MUXS : LOSS OF SERVICE : Reference 19108 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19108   Issue : FINAL  
  Detected Date: 04/08/2009   Detected Time: 12:07  
  Start Date: 04/08/2009   Start Time: 11:44  
  Actual Clear Date: 04/08/2009   Actual Clear Time: 14:15  
     
  Incident Headline: : MILTON KEYNES AREA 4 MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a hardware change.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
015201296015250186901908
012960152501869
 
     

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System Time Stamp: 04/08/2009 17:44

Broadband Incident Report : : MILTON KEYNES AREA 4 MUXS : LOSS OF SERVICE : Reference 19108 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19108   Issue : 3  
  Detected Date: 04/08/2009   Detected Time: 12:07  
  Start Date: 04/08/2009   Start Time: 11:44  
  Anticipated Clear Date: 04/08/2009   Anticipated Clear Time: 17:15  
     
  Incident Headline: : MILTON KEYNES AREA 4 MUXS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 14:15, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015201296015250186901908
012960152501869
 
     

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System Time Stamp: 04/08/2009 14:53

Broadband Incident Report : : MILTON KEYNES AREA 4 MUXS: LOSS OF SERVICE : Reference 19108 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19108   Issue : 2  
  Detected Date: 04/08/2009   Detected Time: 12:07  
  Start Date: 04/08/2009   Start Time: 11:44  
  Anticipated Clear Date: 04/08/2009   Anticipated Clear Time: 17:00  
     
  Incident Headline: : MILTON KEYNES AREA 4 MUXS: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Planned work being built to change a card out of hours to restore this service.Other options being looked at.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
015201296015250186901908
012960152501869
 
     

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System Time Stamp: 04/08/2009 13:17

Monday, August 3, 2009

Broadband Incident Report : : LONG BUCKBY MUX 101 : LOSS OF SERVICE : Reference 19018 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19018   Issue : FINAL  
  Detected Date: 03/08/2009   Detected Time: 15:23  
  Start Date: 03/08/2009   Start Time: 15:19  
  Actual Clear Date: 03/08/2009   Actual Clear Time: 17:15  
     
  Incident Headline: : LONG BUCKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been at 17:15 restored by completing a card change.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01327
 
     

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System Time Stamp: 03/08/2009 21:01

Broadband Incident Report : : PELDON MUX 101 : LOSS OF SERVICE : Reference 18975 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18975   Issue : FINAL  
  Detected Date: 03/08/2009   Detected Time: 05:48  
  Start Date: 03/08/2009   Start Time: 05:40  
  Actual Clear Date: 03/08/2009   Actual Clear Time: 14:45  
     
  Incident Headline: : PELDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Fibre cable repair

This issue may have been due to
a Fibre Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01206
 
     

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System Time Stamp: 03/08/2009 18:13

Broadband Incident Report : : LONG BUCKBY MUX 101 : LOSS OF SERVICE : Reference 19018 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19018   Issue : 4  
  Detected Date: 03/08/2009   Detected Time: 15:23  
  Start Date: 03/08/2009   Start Time: 15:19  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 17:44  
     
  Incident Headline: : LONG BUCKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17:15 we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01327
 
     

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System Time Stamp: 03/08/2009 17:49

Broadband Incident Report : : EDGE SWITCH ROUTER4 READING2 : PARTIAL LOSS OF SERVICE : Reference 19019 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19019   Issue : FINAL  
  Detected Date: 03/08/2009   Detected Time: 15:25  
  Start Date: 03/08/2009   Start Time: 11:50  
  Actual Clear Date: 03/08/2009   Actual Clear Time: 14:46  
     
  Incident Headline: : EDGE SWITCH ROUTER4 READING2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a software change

This issue may have been due to
a Data Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 03/08/2009 17:23

Broadband Incident Report : : LONG BUCKBY MUX 101 : LOSS OF SERVICE : Reference 19018 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19018   Issue : 3  
  Detected Date: 03/08/2009   Detected Time: 15:23  
  Start Date: 03/08/2009   Start Time: 15:19  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 18:04  
     
  Incident Headline: : LONG BUCKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01327
 
     

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System Time Stamp: 03/08/2009 17:07

Broadband Incident Report : : EDGE SWITCH ROUTER4 READING2 : PARTIAL LOSS OF SERVICE : Reference 19019 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19019   Issue : 2  
  Detected Date: 03/08/2009   Detected Time: 15:25  
  Start Date: 03/08/2009   Start Time: 15:25  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 17:25  
     
  Incident Headline: : EDGE SWITCH ROUTER4 READING2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 03/08/2009 16:17

Broadband Incident Report : : LONG BUCKBY MUX 101 : LOSS OF SERVICE : Reference 19018 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19018   Issue : 2  
  Detected Date: 03/08/2009   Detected Time: 15:23  
  Start Date: 03/08/2009   Start Time: 15:19  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 17:19  
     
  Incident Headline: : LONG BUCKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01327
 
     

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System Time Stamp: 03/08/2009 15:54

Broadband Incident Report : : EDGE SWITCH ROUTER4 READING2 : PARTIAL LOSS OF SERVICE : Reference 19019 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19019   Issue : 1  
  Detected Date: 03/08/2009   Detected Time: 15:25  
  Start Date: 03/08/2009   Start Time: 15:25  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 17:25  
     
  Incident Headline: : EDGE SWITCH ROUTER4 READING2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 03/08/2009 15:37

Broadband Incident Report : : LONG BUCKBY MUX 101 : LOSS OF SERVICE : Reference 19018 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19018   Issue : 1  
  Detected Date: 03/08/2009   Detected Time: 15:23  
  Start Date: 03/08/2009   Start Time: 15:19  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 17:19  
     
  Incident Headline: : LONG BUCKBY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01327
 
     

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System Time Stamp: 03/08/2009 15:30

Broadband Incident Report : PELDON MUX 101 : LOSS OF SERVICE : Reference 18975 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18975   Issue : 11  
  Detected Date: 03/08/2009   Detected Time: 05:48  
  Start Date: 03/08/2009   Start Time: 05:40  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 14:55  
     
  Incident Headline: PELDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 14:45, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01206
 
     

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System Time Stamp: 03/08/2009 14:58

Broadband Incident Report : PELDON MUX 101 : LOSS OF SERVICE : Reference 18975 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18975   Issue : 10  
  Detected Date: 03/08/2009   Detected Time: 05:48  
  Start Date: 03/08/2009   Start Time: 05:40  
  Anticipated Clear Date: 03/08/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: PELDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

A Fibre Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01206
 
     

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System Time Stamp: 03/08/2009 13:57