Saturday, October 16, 2010

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : FINAL  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Actual Clear Date: 16/10/2010   Actual Clear Time: 17:30  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
This issue may have been due to
a Cable Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 17:53

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : 6  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Anticipated Clear Date: 16/10/2010   Anticipated Clear Time: 16:55  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 15:57

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : 5  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Anticipated Clear Date: 16/10/2010   Anticipated Clear Time: 15:34  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 14:39

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : 4  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Anticipated Clear Date: 16/10/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 10:40

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : 3  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Anticipated Clear Date: 16/10/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 08:54

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : 2  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Anticipated Clear Date: 16/10/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 02:32

Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 29096 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29096   Issue : 1  
  Detected Date: 16/10/2010   Detected Time: 01:29  
  Start Date: 16/10/2010   Start Time: 01:29  
  Anticipated Clear Date: 16/10/2010   Anticipated Clear Time: 04:30  
     
  Incident Headline: : OTTERY ST MARY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
01404
 
     

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System Time Stamp: 16/10/2010 01:38

Friday, October 15, 2010

Broadband Incident Report : BARROW-IN-FURNESS MUX 103 : LOSS OF SERVICE : Reference 29028 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29028   Issue : FINAL  
  Detected Date: 15/10/2010   Detected Time: 10:55  
  Start Date: 15/10/2010   Start Time: 10:44  
  Actual Clear Date: 15/10/2010   Actual Clear Time: 12:34  
     
  Incident Headline: BARROW-IN-FURNESS MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Reseat.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01229
 
     

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System Time Stamp: 15/10/2010 12:46

Broadband Incident Report : BARROW-IN-FURNESS MUX 103 : LOSS OF SERVICE : Reference 29028 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29028   Issue : 2  
  Detected Date: 15/10/2010   Detected Time: 10:55  
  Start Date: 15/10/2010   Start Time: 10:44  
  Anticipated Clear Date: 15/10/2010   Anticipated Clear Time: 13:44  
     
  Incident Headline: BARROW-IN-FURNESS MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01229
 
     

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System Time Stamp: 15/10/2010 11:32

Broadband Incident Report : BARROW-IN-FURNESS MUX 103 : LOSS OF SERVICE : Reference 29028 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29028   Issue : 1  
  Detected Date: 15/10/2010   Detected Time: 10:55  
  Start Date: 15/10/2010   Start Time: 10:44  
  Anticipated Clear Date: 15/10/2010   Anticipated Clear Time: 13:44  
     
  Incident Headline: BARROW-IN-FURNESS MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01229
 
     

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System Time Stamp: 15/10/2010 11:04

Thursday, October 14, 2010

Broadband Incident Report : : NEWTON TRACEY MUX 101 : LOSS OF SERVICE : Reference 28901 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28901   Issue : FINAL  
  Detected Date: 14/10/2010   Detected Time: 10:55  
  Start Date: 14/10/2010   Start Time: 10:54  
  Actual Clear Date: 14/10/2010   Actual Clear Time: 21:00  
     
  Incident Headline: : NEWTON TRACEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
----------------------------------
a Cable Fault
---------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01271
 
     

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System Time Stamp: 14/10/2010 21:22

Broadband Incident Report : NEWTON TRACEY MUX 101 : LOSS OF SERVICE : Reference 28901 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28901   Issue : 4  
  Detected Date: 14/10/2010   Detected Time: 10:55  
  Start Date: 14/10/2010   Start Time: 10:54  
  Anticipated Clear Date: 14/10/2010   Anticipated Clear Time: 21:00  
     
  Incident Headline: NEWTON TRACEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01271
 
     

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System Time Stamp: 14/10/2010 15:28

Broadband Incident Report : BLOCKLEY MUX 101 : LOSS OF SERVICE : Reference 28918 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28918   Issue : FINAL  
  Detected Date: 14/10/2010   Detected Time: 12:14  
  Start Date: 14/10/2010   Start Time: 12:04  
  Actual Clear Date: 14/10/2010   Actual Clear Time: 13:54  
     
  Incident Headline: BLOCKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01386
 
     

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System Time Stamp: 14/10/2010 15:18

Broadband Incident Report : BLOCKLEY MUX 101 : LOSS OF SERVICE : Reference 28918 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28918   Issue : 3  
  Detected Date: 14/10/2010   Detected Time: 12:14  
  Start Date: 14/10/2010   Start Time: 12:04  
  Anticipated Clear Date: 14/10/2010   Anticipated Clear Time: 15:30  
     
  Incident Headline: BLOCKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01386
 
     

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System Time Stamp: 14/10/2010 13:33