Saturday, November 1, 2008

Broadband Incident Report : : COWLEY MUX 103 : LOSS OF SERVICE : Reference 26413 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26413   Issue : FINAL  
  Detected Date: 01/11/2008   Detected Time: 14:18  
  Start Date: 01/11/2008   Start Time: 14:16  
  Actual Clear Date: 01/11/2008   Actual Clear Time: 15:20  
     
  Incident Headline: : COWLEY MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Power Cycle

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 01/11/2008 15:35

Broadband Incident Report : : COWLEY MUX 103 : LOSS OF SERVICE : Reference 26413 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26413   Issue : 3  
  Detected Date: 01/11/2008   Detected Time: 14:18  
  Start Date: 01/11/2008   Start Time: 14:16  
  Anticipated Clear Date: 01/11/2008   Anticipated Clear Time: 16:27  
     
  Incident Headline: : COWLEY MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 01/11/2008 15:29

Broadband Incident Report : : COWLEY MUX 103 : LOSS OF SERVICE : Reference 26413 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26413   Issue : 2  
  Detected Date: 01/11/2008   Detected Time: 14:18  
  Start Date: 01/11/2008   Start Time: 14:16  
  Anticipated Clear Date: 01/11/2008   Anticipated Clear Time: 16:19  
     
  Incident Headline: : COWLEY MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01865
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/11/2008 14:35

Broadband Incident Report : : COWLEY MUX 103 : LOSS OF SERVICE : Reference 26413 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26413   Issue : 1  
  Detected Date: 01/11/2008   Detected Time: 14:18  
  Start Date: 01/11/2008   Start Time: 14:16  
  Anticipated Clear Date: 01/11/2008   Anticipated Clear Time: 16:19  
     
  Incident Headline: : COWLEY MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01865
 
     

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System Time Stamp: 01/11/2008 14:25

Broadband Incident Report : : PRESTON UX 101 : LOSS OF SERVICE : Reference 26410 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26410   Issue : FINAL  
  Detected Date: 01/11/2008   Detected Time: 11:59  
  Start Date: 01/11/2008   Start Time: 11:58  
  Actual Clear Date: 01/11/2008   Actual Clear Time: 12:45  
     
  Incident Headline: : PRESTON UX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a power cycle of the card on site.
BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
01772
 
     

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System Time Stamp: 01/11/2008 12:58

Broadband Incident Report : : PRESTON UX 101 : LOSS OF SERVICE : Reference 26410 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26410   Issue : 2  
  Detected Date: 01/11/2008   Detected Time: 11:59  
  Start Date: 01/11/2008   Start Time: 11:58  
  Anticipated Clear Date: 01/11/2008   Anticipated Clear Time: 13:58  
     
  Incident Headline: : PRESTON UX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
A Field Maintenance Officer is now on site investigating.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01772
 
     

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System Time Stamp: 01/11/2008 12:15

Broadband Incident Report : : PRESTON UX 101 : LOSS OF SERVICE : Reference 26410 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26410   Issue : 1  
  Detected Date: 01/11/2008   Detected Time: 11:59  
  Start Date: 01/11/2008   Start Time: 11:58  
  Anticipated Clear Date: 01/11/2008   Anticipated Clear Time: 13:58  
     
  Incident Headline: : PRESTON UX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01772
 
     

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System Time Stamp: 01/11/2008 12:05

Broadband Incident Report : : GLASGOW MULITIPLE MUXS : LOSS OF SERVICE : Reference 26384 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26384   Issue : FINAL  
  Detected Date: 01/11/2008   Detected Time: 03:00  
  Start Date: 01/11/2008   Start Time: 03:00  
  Actual Clear Date: 01/11/2008   Actual Clear Time: 04:27  
     
  Incident Headline: : GLASGOW MULITIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Card Reseat

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
014124014141014142014153014155
014156014157014158014163
 
     

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System Time Stamp: 01/11/2008 05:48

Broadband Incident Report : : GLASGOW MULITIPLE MUXS : LOSS OF SERVICE : Reference 26384 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26384   Issue : 1  
  Detected Date: 01/11/2008   Detected Time: 03:00  
  Start Date: 01/11/2008   Start Time: 03:00  
  Anticipated Clear Date: 01/11/2008   Anticipated Clear Time: 06:59  
     
  Incident Headline: : GLASGOW MULITIPLE MUXS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Details of affected end users can be found on Broadband Customer Reporting.
or
Due to the nature of this incident we are currently unable to identify any affected End Users.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
014124014141014142014153014155
014156014157014158014163
 
     

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System Time Stamp: 01/11/2008 05:44

Broadband Incident Report : : ERX8 EDINBURGH 2 : LOSS OF RESILIENCE : Reference 25486 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25486   Issue : FINAL  
  Detected Date: 22/10/2008   Detected Time: 19:19  
  Start Date: 22/10/2008   Start Time: 19:15  
  Actual Clear Date: 01/11/2008   Actual Clear Time: 03:00  
     
  Incident Headline: : ERX8 EDINBURGH 2 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 01/11/2008 04:40

Friday, October 31, 2008

Broadband Incident Report : : BRISTOL EASTON MUX 101 : LOSS OF SERVICE : Reference 26340 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26340   Issue : FINAL  
  Detected Date: 31/10/2008   Detected Time: 14:45  
  Start Date: 31/10/2008   Start Time: 14:40  
  Actual Clear Date: 31/10/2008   Actual Clear Time: 15:15  
     
  Incident Headline: : BRISTOL EASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by reseating loose connectors on the transmission kit on site at Bristol.
BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 31/10/2008 15:52

Broadband Incident Report : : BRISTOL EASTON MUX 101 : LOSS OF SERVICE : Reference 26340 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26340   Issue : 2  
  Detected Date: 31/10/2008   Detected Time: 14:45  
  Start Date: 31/10/2008   Start Time: 14:40  
  Anticipated Clear Date: 31/10/2008   Anticipated Clear Time: 16:40  
     
  Incident Headline: : BRISTOL EASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0117301179
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 31/10/2008 14:59

Broadband Incident Report : : BRISTOL EASTON MUX 101 : LOSS OF SERVICE : Reference 26340 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26340   Issue : 1  
  Detected Date: 31/10/2008   Detected Time: 14:45  
  Start Date: 31/10/2008   Start Time: 14:40  
  Anticipated Clear Date: 31/10/2008   Anticipated Clear Time: 16:40  
     
  Incident Headline: : BRISTOL EASTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0117301179
 
     

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System Time Stamp: 31/10/2008 14:57

Wednesday, October 29, 2008

Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 26113 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26113   Issue : FINAL  
  Detected Date: 29/10/2008   Detected Time: 15:10  
  Start Date: 29/10/2008   Start Time: 14:59  
  Actual Clear Date: 29/10/2008   Actual Clear Time: 15:42  
     
  Incident Headline: : HEATH AND REACH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a Power Cycle.

This issue may have been due to a Hardware Failure.


BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
01525
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/10/2008 15:53