Thursday, October 1, 2015

Broadband Incident Report : ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE : Reference 46272 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46272   Issue : FINAL  
  Detected Date: 01/10/2015   Detected Time: 14:26  
  Start Date: 01/10/2015   Start Time: 14:24  
  Actual Clear Date: 01/10/2015   Actual Clear Time: 15:45  
     
  Incident Headline: ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {436} Broadband customers.  
  Closure Details: Service fully restored at 15:45 after a card that had been disabled was re-enabled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 01 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE : Reference 46272 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46272   Issue : 1  
  Detected Date: 01/10/2015   Detected Time: 14:26  
  Start Date: 01/10/2015   Start Time: 14:24  
  Anticipated Clear Date: 01/10/2015   Anticipated Clear Time: 18:26  
  Next Update Date: 01/10/2015   Next Update Time: 15:26  
     
  Incident Headline: ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01295
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 29, 2015

Broadband Incident Report : ADSL :[GARELOCHEAD]: MUX 301 : LOSS OF SERVICE : Reference 45561 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45561   Issue : FINAL  
  Detected Date: 28/09/2015   Detected Time: 15:07  
  Start Date: 28/09/2015   Start Time: 14:57  
  Actual Clear Date: 29/09/2015   Actual Clear Time: 01:41  
     
  Incident Headline: ADSL :[GARELOCHEAD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 01:41 following a cable repair in Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01436
 
  Duration: 0 days 10 hours 43 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARELOCHEAD]: MUX 301 : LOSS OF SERVICE : Reference 45561 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45561   Issue : FINAL  
  Detected Date: 28/09/2015   Detected Time: 15:07  
  Start Date: 28/09/2015   Start Time: 14:57  
  Actual Clear Date: 29/09/2015   Actual Clear Time: 01:41  
     
  Incident Headline: ADSL :[GARELOCHEAD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 01:41 following a cable repair in Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01436
 
  Duration: 0 days 10 hours 43 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARELOCHEAD]: MUX 101 : LOSS OF SERVICE : Reference 45539 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45539   Issue : FINAL  
  Detected Date: 28/09/2015   Detected Time: 14:58  
  Start Date: 28/09/2015   Start Time: 14:54  
  Actual Clear Date: 29/09/2015   Actual Clear Time: 01:41  
     
  Incident Headline: ADSL :[GARELOCHEAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 00:48 after a Cable Fault at Edinburgh BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01436
 
  Duration: 0 days 10 hours 46 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARELOCHEAD]: MUX 101 : LOSS OF SERVICE : Reference 45539 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45539   Issue : FINAL  
  Detected Date: 28/09/2015   Detected Time: 14:58  
  Start Date: 28/09/2015   Start Time: 14:54  
  Actual Clear Date: 29/09/2015   Actual Clear Time: 01:41  
     
  Incident Headline: ADSL :[GARELOCHEAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 01:41 after a Cable Fault at Edinburgh BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01436
 
  Duration: 0 days 10 hours 46 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, September 28, 2015

Broadband Incident Report : ADSL :[GARELOCHEAD]: MUX 301 : LOSS OF SERVICE : Reference 45561 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45561   Issue : 1  
  Detected Date: 28/09/2015   Detected Time: 15:07  
  Start Date: 28/09/2015   Start Time: 14:57  
  Anticipated Clear Date: 28/09/2015   Anticipated Clear Time: 19:07  
  Next Update Date: 28/09/2015   Next Update Time: 16:07  
     
  Incident Headline: ADSL :[GARELOCHEAD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01436
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARELOCHEAD]: MUX 101 : LOSS OF SERVICE : Reference 45539 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 45539   Issue : 1  
  Detected Date: 28/09/2015   Detected Time: 14:58  
  Start Date: 28/09/2015   Start Time: 14:54  
  Anticipated Clear Date: 28/09/2015   Anticipated Clear Time: 18:58  
  Next Update Date: 28/09/2015   Next Update Time: 15:58  
     
  Incident Headline: ADSL :[GARELOCHEAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01436
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.