Saturday, August 22, 2015

Broadband Incident Report : ADSL :[THRELKELD]: MUX 101 : LOSS OF SERVICE : Reference 39358 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39358   Issue : FINAL  
  Detected Date: 21/08/2015   Detected Time: 23:01  
  Start Date: 21/08/2015   Start Time: 23:01  
  Actual Clear Date: 21/08/2015   Actual Clear Time: 23:01  
     
  Incident Headline: ADSL :[THRELKELD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as proved to a Transmission cable planned engineering works (PW256847) BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01768
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE : Reference 39354 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39354   Issue : FINAL  
  Detected Date: 21/08/2015   Detected Time: 23:04  
  Start Date: 21/08/2015   Start Time: 23:00  
  Actual Clear Date: 21/08/2015   Actual Clear Time: 23:00  
     
  Incident Headline: ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as proved to a Transmission cable planned engineering works (PW256847) BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01768
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 39354 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39354   Issue : FINAL  
  Detected Date: 21/08/2015   Detected Time: 23:04  
  Start Date: 21/08/2015   Start Time: 23:00  
  Actual Clear Date: 21/08/2015   Actual Clear Time: 23:00  
     
  Incident Headline: ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled as proved to a Transmission cable planned engineering works (PW256847) BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01768
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE : Reference 39354 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39354   Issue : 2  
  Detected Date: 21/08/2015   Detected Time: 23:04  
  Start Date: 21/08/2015   Start Time: 23:00  
  Anticipated Clear Date: 22/08/2015   Anticipated Clear Time: 04:00  
  Next Update Date: 22/08/2015   Next Update Time: 04:00  
     
  Incident Headline: ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is caused by the loss of transmission path which is being progressed under IMT39372/15. Engineers are being tasked to investigate, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01768
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[THRELKELD]: MUX 101 : LOSS OF SERVICE : Reference 39358 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39358   Issue : 2  
  Detected Date: 21/08/2015   Detected Time: 23:05  
  Start Date: 21/08/2015   Start Time: 23:01  
  Anticipated Clear Date: 22/08/2015   Anticipated Clear Time: 04:00  
  Next Update Date: 22/08/2015   Next Update Time: 04:00  
     
  Incident Headline: ADSL :[THRELKELD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is caused by the loss of transmission path which is being progressed under IMT39372/15. Engineers are being tasked to investigate, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01768
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 21, 2015

Broadband Incident Report : ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE : Reference 39354 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39354   Issue : 1  
  Detected Date: 21/08/2015   Detected Time: 23:04  
  Start Date: 21/08/2015   Start Time: 23:00  
  Anticipated Clear Date: 22/08/2015   Anticipated Clear Time: 03:04  
  Next Update Date: 22/08/2015   Next Update Time: 00:04  
     
  Incident Headline: ADSL :[LANGWATHBY]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01768
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[THRELKELD]: MUX 101 : LOSS OF SERVICE : Reference 39358 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39358   Issue : 1  
  Detected Date: 21/08/2015   Detected Time: 23:05  
  Start Date: 21/08/2015   Start Time: 23:01  
  Anticipated Clear Date: 22/08/2015   Anticipated Clear Time: 03:05  
  Next Update Date: 22/08/2015   Next Update Time: 00:05  
     
  Incident Headline: ADSL :[THRELKELD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01768
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, August 19, 2015

Broadband Incident Report : ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 38894 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38894   Issue : FINAL  
  Detected Date: 19/08/2015   Detected Time: 21:07  
  Start Date: 19/08/2015   Start Time: 21:07  
  Actual Clear Date: 19/08/2015   Actual Clear Time: 21:07  
     
  Incident Headline: ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01420
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : Reference 38893 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38893   Issue : FINAL  
  Detected Date: 19/08/2015   Detected Time: 21:17  
  Start Date: 19/08/2015   Start Time: 21:07  
  Actual Clear Date: 19/08/2015   Actual Clear Time: 21:26  
     
  Incident Headline: ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 21:26. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01420
 
  Duration: 0 days 00 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : Reference 38893 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38893   Issue : FINAL  
  Detected Date: 19/08/2015   Detected Time: 21:17  
  Start Date: 19/08/2015   Start Time: 21:07  
  Actual Clear Date: 19/08/2015   Actual Clear Time: 21:26  
     
  Incident Headline: ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 21:26. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01420
 
  Duration: 0 days 00 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : Reference 38894 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38894   Issue : FINAL  
  Detected Date: 19/08/2015   Detected Time: 21:17  
  Start Date: 19/08/2015   Start Time: 21:07  
  Actual Clear Date: 19/08/2015   Actual Clear Time: 21:20  
     
  Incident Headline: ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: INCIDENT CANCELLED  
  Closure Details: INCIDENT CANCELLED BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01420
 
  Duration: 0 days 00 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 38894 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38894   Issue : FINAL  
  Detected Date: 19/08/2015   Detected Time: 21:17  
  Start Date: 19/08/2015   Start Time: 21:07  
  Actual Clear Date: 19/08/2015   Actual Clear Time: 21:20  
     
  Incident Headline: ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: INCIDENT CANCELLED BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01420
 
  Duration: 0 days 00 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE : Reference 38893 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38893   Issue : 1  
  Detected Date: 19/08/2015   Detected Time: 21:17  
  Start Date: 19/08/2015   Start Time: 21:07  
  Anticipated Clear Date: 20/08/2015   Anticipated Clear Time: 01:17  
  Next Update Date: 19/08/2015   Next Update Time: 22:17  
     
  Incident Headline: ADSL :[BLACKMOOR HANTS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01420
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.