Friday, May 6, 2011

Broadband Incident Report : : PEMBROKE ADSL 303 : LOSS OF SERVICE : Reference 14427 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14427   Issue : FINAL  
  Detected Date: 06/05/2011   Detected Time: 19:35  
  Start Date: 06/05/2011   Start Time: 19:33  
  Actual Clear Date: 06/05/2011   Actual Clear Time: 19:44  
     
  Incident Headline: : PEMBROKE ADSL 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 19:44; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0164616466
 
  Duration: 0 days 00 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : PEMBROKE ADSL 303 : LOSS OF SERVICE : Reference 14427 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14427   Issue : 1  
  Detected Date: 06/05/2011   Detected Time: 19:35  
  Start Date: 06/05/2011   Start Time: 19:33  
  Anticipated Clear Date: 06/05/2011   Anticipated Clear Time: 21:33  
     
  Incident Headline: : PEMBROKE ADSL 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0164616466
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Wednesday, May 4, 2011

Broadband Incident Report : : HOMEGATEWAY 1 FOR LONDON FIRE AND EMERGENCY PLAN SERVICE PROVIDER : LOSS OF SERVICE : Reference 14124 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14124   Issue : FINAL  
  Detected Date: 04/05/2011   Detected Time: 17:36  
  Start Date: 04/05/2011   Start Time: 17:36  
  Actual Clear Date: 04/05/2011   Actual Clear Time: 19:03  
     
  Incident Headline: : HOMEGATEWAY 1 FOR LONDON FIRE AND EMERGENCY PLAN SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 19:03. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 01 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : HOMEGATEWAY 1 FOR LONDON FIRE AND EMERGENCY PLAN SERVICE PROVIDER : LOSS OF SERVICE : Reference 14124 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14124   Issue : 3  
  Detected Date: 04/05/2011   Detected Time: 17:36  
  Start Date: 04/05/2011   Start Time: 17:36  
  Anticipated Clear Date: 04/05/2011   Anticipated Clear Time: 23:48  
     
  Incident Headline: : HOMEGATEWAY 1 FOR LONDON FIRE AND EMERGENCY PLAN SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing, next update will be 23:50.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Sunday, May 1, 2011

Broadband Incident Report : : ST ASAPH MUX 101 : DEGRADED SERVICE : Reference 13819 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13819   Issue : FINAL  
  Detected Date: 01/05/2011   Detected Time: 10:56  
  Start Date: 01/05/2011   Start Time: 10:54  
  Actual Clear Date: 01/05/2011   Actual Clear Time: 11:16  
     
  Incident Headline: : ST ASAPH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11:16 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01745
 
  Duration: 0 days 00 hours 22 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ST ASAPH MUX 101 : DEGRADED SERVICE : Reference 13819 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13819   Issue : 2  
  Detected Date: 01/05/2011   Detected Time: 10:56  
  Start Date: 01/05/2011   Start Time: 10:54  
  Anticipated Clear Date: 01/05/2011   Anticipated Clear Time: 13:30  
     
  Incident Headline: : ST ASAPH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site. Next update 12:30.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ST ASAPH MUX 101 : DEGRADED SERVICE : Reference 13819 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13819   Issue : 1  
  Detected Date: 01/05/2011   Detected Time: 10:56  
  Start Date: 01/05/2011   Start Time: 10:54  
  Anticipated Clear Date: 01/05/2011   Anticipated Clear Time: 13:30  
     
  Incident Headline: : ST ASAPH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update 11:45.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DUNDEE MUX 101 : LOSS OF SERVICE : Reference 13785 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13785   Issue : FINAL  
  Detected Date: 01/05/2011   Detected Time: 01:47  
  Start Date: 01/05/2011   Start Time: 01:45  
  Actual Clear Date: 01/05/2011   Actual Clear Time: 04:40  
     
  Incident Headline: : DUNDEE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 04:40 after power cycle was completed on the child mux.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01382
 
  Duration: 0 days 02 hours 55 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DUNDEE MUX 101 : LOSS OF SERVICE : Reference 13785 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13785   Issue : 3  
  Detected Date: 01/05/2011   Detected Time: 01:47  
  Start Date: 01/05/2011   Start Time: 01:45  
  Anticipated Clear Date: 01/05/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: : DUNDEE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigation ongoing .Next update will be at 05:00  
  Dialling Codes Affected:
01382
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DUNDEE MUX 101 : LOSS OF SERVICE : Reference 13785 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13785   Issue : 2  
  Detected Date: 01/05/2011   Detected Time: 01:47  
  Start Date: 01/05/2011   Start Time: 01:45  
  Anticipated Clear Date: 01/05/2011   Anticipated Clear Time: 05:00  
     
  Incident Headline: : DUNDEE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site, estimated time of arrival 03:30. Next update will be at 04:30
 
  Dialling Codes Affected:
01382
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DUNDEE MUX 101 : LOSS OF SERVICE : Reference 13785 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13785   Issue : 1  
  Detected Date: 01/05/2011   Detected Time: 01:47  
  Start Date: 01/05/2011   Start Time: 01:45  
  Anticipated Clear Date: 01/05/2011   Anticipated Clear Time: 03:45  
     
  Incident Headline: : DUNDEE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.Next update will be at 02:45

 
  Dialling Codes Affected:
01382
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940