Friday, January 27, 2012

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : FINAL  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Actual Clear Date: 27/01/2012   Actual Clear Time: 18:28  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:28
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01383
 
  Duration: 0 days 04 hours 59 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : 6  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Anticipated Clear Date: 27/01/2012   Anticipated Clear Time: 20:40  
  Next Update Date: 27/01/2012   Next Update Time: 19:40  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Mux is now passing traffic . Awaiting restoration details and clear time . Next update will be at 19:40
 
  Dialling Codes Affected:
01383
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : 5  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Anticipated Clear Date: 27/01/2012   Anticipated Clear Time: 19:40  
  Next Update Date: 27/01/2012   Next Update Time: 18:40  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 18:40
 
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : 4  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Anticipated Clear Date: 27/01/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 27/01/2012   Next Update Time: 17:30  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : 3  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Anticipated Clear Date: 27/01/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 27/01/2012   Next Update Time: 16:30  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: MSIP have done their checks but there are no obvious issues. Provisioning team now investigating. Next update will be at 16:30

 
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : 2  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Anticipated Clear Date: 27/01/2012   Anticipated Clear Time: 15:30  
  Next Update Date: 27/01/2012   Next Update Time: 15:30  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational teams doing further testing.  
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 101 : DEGRADE OF SERVICE. : Reference 2425 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2425   Issue : 1  
  Detected Date: 27/01/2012   Detected Time: 13:29  
  Start Date: 27/01/2012   Start Time: 13:29  
  Anticipated Clear Date: 27/01/2012   Anticipated Clear Time: 15:29  
  Next Update Date: 27/01/2012   Next Update Time: 14:30  
     
  Incident Headline: : ABERDOUR MUX 101 : DEGRADE OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01383
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 26, 2012

Broadband Incident Report : : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE : Reference 2254 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : FINAL  
  Detected Date: 26/01/2012   Detected Time: 02:15  
  Start Date: 26/01/2012   Start Time: 02:15  
  Actual Clear Date: 26/01/2012   Actual Clear Time: 11:40  
     
  Incident Headline: : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 11:40 by completing: a change of hardware and software upgrade. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01865
 
  Duration: 0 days 09 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE : Reference 2254 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 7  
  Detected Date: 26/01/2012   Detected Time: 02:15  
  Start Date: 26/01/2012   Start Time: 02:15  
  Anticipated Clear Date: 26/01/2012   Anticipated Clear Time: 13:45  
  Next Update Date: 26/01/2012   Next Update Time: 12:20  
     
  Incident Headline: : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A change of hardware has not restored service. Engineer on site and operational teams are completing further investigations. Next update will be at 12:20
 
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE : Reference 2254 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 6  
  Detected Date: 26/01/2012   Detected Time: 02:15  
  Start Date: 26/01/2012   Start Time: 02:15  
  Anticipated Clear Date: 26/01/2012   Anticipated Clear Time: 11:45  
  Next Update Date: 26/01/2012   Next Update Time: 10:45  
     
  Incident Headline: : WHEATLEY MUX 101 & HEADINGTON ADSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and is investigating. Next update will be at 10:45  
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 5  
  Detected Date: 26/01/2012   Detected Time: 02:15  
  Start Date: 26/01/2012   Start Time: 02:15  
  Anticipated Clear Date: 26/01/2012   Anticipated Clear Time: 11:00  
  Next Update Date: 26/01/2012   Next Update Time: 10:15  
     
  Incident Headline: : WHEATLEY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 09:30  
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 4  
  Detected Date: 26/01/2012   Detected Time: 02:15  
  Start Date: 26/01/2012   Start Time: 02:15  
  Anticipated Clear Date: 26/01/2012   Anticipated Clear Time: 09:00  
  Next Update Date: 26/01/2012   Next Update Time: 08:30  
     
  Incident Headline: : WHEATLEY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 08.30  
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : DEGRADED SERVICE : Reference 2254 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2254   Issue : 3  
  Detected Date: 26/01/2012   Detected Time: 02:15  
  Start Date: 26/01/2012   Start Time: 02:15  
  Anticipated Clear Date: 26/01/2012   Anticipated Clear Time: 07:15  
  Next Update Date: 26/01/2012   Next Update Time: 06:30  
     
  Incident Headline: : WHEATLEY MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 06.10. Next update 06.30
 
  Dialling Codes Affected:
01865
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.