Saturday, May 19, 2007

Broadband Incident Report : DOCKLANDS ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12224 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12224   Issue : 1  
  Detected Date: 19/05/2007   Detected Time: 16:29  
  Start Date: 19/05/2007   Start Time: 16:29  
  Anticipated Clear Date: 19/05/2007   Anticipated Clear Time: 16:34  
     
  Incident Headline: DOCKLANDS ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.


 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
013940170701708019920203022
02030690203074020307602030770203116
02031190203122020315502031770203204
02032080203211020321302032170203221
02032220203225020323002032460203247
02032480203259020326202032630203267
02070010207005020701202070210207033
02070520207055020705902070620207064
02070680207089020709102070920207093
02070950207168020720702072220207224
02072250207226020723102072320207233
02072340207235020723702072400207241
02072420207245020724702072490207251
02072520207253020725402072550207256
02072590207261020726302072650207267
02072720207274020727502072770207278
02072810207284020728702072880207323
02073260207336020734602073540207355
02073570207358020735902073660207367
02073740207375020737702073780207379
02073800207383020738702073880207392
02073940207401020740302074040207405
02074070207409020741902074230207424
02074260207428020743002074340207436
02074370207439020744902074500207469
02074730207474020747602074800207481
02074820207483020748502074860207487
02074880207490020749102074930207494
02074950207496020749802074990207501
02075030207510020751102075130207515
02075170207519020752002075310207536
02075370207538020753902075490207561
02075640207580020758102075820207584
02075860207587020758802075890207592
02076000207607020760802076090207613
02076190207620020762202076270207628
02076290207630020763102076330207635
02076360207637020763802076390207642
02076500207652020765502076800207683
02076890207691020769702077000207701
02077020207703020770402077080207709
02077130207720020772202077290207730
02077320207733020773402077350207737
02077380207739020774002077710207780
02077870207790020779102077930207796
02078020207803020781202078130207820
02078210207823020782802078310207833
02078340207836020783702078390207840
02078810207901020792002079230207924
02079250207928020793102079320207935
02079670207976020797802079870208141
02082110208216020822302082450208252
02082570208265020826902082910208293
02082990208305020831402083200208333
02083400208341020834202083470208348
02083510208352020836202083630208364
02083650208366020836702083740208376
02084420208465020846902084700208471
02084720208473020847502084770208478
02084800208493020850302085070208509
020851002085140208517 02085180208520
02085210208523020852502085270208530
02085310208532020853302085360208539
02085480208550020855102085520208553
02085540208556020855802085860208591
02085920208593020859402085950208596
02086130208623020867102086740208678
02086830208691020869202086930208694
02086990208800020880102088020208806
02088080208809020882102088260208829
02088530208858020888002088810208885
02088880208889020891102089230208924
02089250208984020898502089860208988
0208989028904902890640289069
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2007 16:49

Broadband Incident Report : : WEYBRIDGE MUX 101 : LOSS OF SERVICE : Reference 12211 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12211   Issue : FINAL  
  Detected Date: 19/05/2007   Detected Time: 09:25  
  Start Date: 19/05/2007   Start Time: 09:25  
  Actual Clear Date: 19/05/2007   Actual Clear Time: 11:59  
     
  Incident Headline: : WEYBRIDGE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a


Connector Reseat

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2007 12:07

Broadband Incident Report : : WEYBRIDGE MUX 101 : LOSS OF SERVICE : Reference 12211 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12211   Issue : 2  
  Detected Date: 19/05/2007   Detected Time: 09:25  
  Start Date: 19/05/2007   Start Time: 09:25  
  Anticipated Clear Date: 19/05/2007   Anticipated Clear Time: 12:38  
     
  Incident Headline: : WEYBRIDGE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2007 11:42

Broadband Incident Report : : WHITBY COOK MUX 101 : LOSS OF SERVICE : Reference 12211 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12211   Issue : 1  
  Detected Date: 19/05/2007   Detected Time: 09:25  
  Start Date: 19/05/2007   Start Time: 09:25  
  Anticipated Clear Date: 19/05/2007   Anticipated Clear Time: 11:25  
     
  Incident Headline: : WHITBY COOK MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/05/2007 09:42

Broadband Incident Report : : POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE : Reference 12170 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12170   Issue : FINAL  
  Detected Date: 18/05/2007   Detected Time: 18:33  
  Start Date: 18/05/2007   Start Time: 18:33  
  Actual Clear Date: 19/05/2007   Actual Clear Time: 00:48  
     
  Incident Headline: : POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service.


 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to

a Hardware Failure


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
013940170701708019920203022
02030690203074020307602030770203116
02031190203122020315502031770203204
02032080203211020321302032170203221
02032220203225020323002032460203247
02032480203259020326202032630203267
02070010207005020701202070210207033
02070520207055020705902070620207064
02070680207089020709102070920207093
02070950207168020720702072220207224
02072250207226020723102072320207233
02072340207235020723702072400207241
02072420207245020724702072490207251
02072520207253020725402072550207256
02072590207261020726302072650207267
02072720207274020727502072770207278
02072810207284020728702072880207323
02073260207336020734602073540207355
02073570207358020735902073660207367
02073740207375020737702073780207379
02073800207383020738702073880207392
02073940207401020740302074040207405
02074070207409020741902074230207424
02074260207428020743002074340207436
02074370207439020744902074500207469
02074730207474020747602074800207481
02074820207483020748502074860207487
02074880207490020749102074930207494
02074950207496020749802074990207501
02075030207510020751102075130207515
02075170207519020752002075310207536
02075370207538020753902075490207561
02075640207580020758102075820207584
02075860207587020758802075890207592
02076000207607020760802076090207613
02076190207620020762202076270207628
02076290207630020763102076330207635
02076360207637020763802076390207642
02076500207652020765502076800207683
02076890207691020769702077000207701
02077020207703020770402077080207709
02077130207720020772202077290207730
02077320207733020773402077350207737
02077380207739020774002077710207780
02077870207790020779102077930207796
02078020207803020781202078130207820
02078210207823020782802078310207833
02078340207836020783702078390207840
02078810207901020792002079230207924
02079250207928020793102079320207935
02079670207976020797802079870208141
02082110208216020822302082450208252
02082570208265020826902082910208293
02082990208305020831402083200208333
02083400208341020834202083470208348
02083510208352020836202083630208364
02083650208366020836702083740208376
02084420208465020846902084700208471
02084720208473020847502084770208478
02084800208493020850302085070208509
020851002085140208517 02085180208520
02085210208523020852502085270208530
02085310208532020853302085360208539
02085480208550020855102085520208553
02085540208556020855802085860208591
02085920208593020859402085950208596
02086130208623020867102086740208678
02086830208691020869202086930208694
02086990208800020880102088020208806
02088080208809020882102088260208829
02088530208858020888002088810208885
02088880208889020891102089230208924
02089250208984020898502089860208988
0208989028904902890640289069
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 19/05/2007 01:31

Friday, May 18, 2007

Broadband Incident Report : : POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE : Reference 12170 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12170   Issue : 2  
  Detected Date: 18/05/2007   Detected Time: 18:33  
  Start Date: 18/05/2007   Start Time: 18:33  
  Anticipated Clear Date: 19/05/2007   Anticipated Clear Time: 01:30  
     
  Incident Headline: : POPLAR 3 ADSL MUX SITES : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:



Operational teams are completing further diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
013940170701708019920203022
02030690203074020307602030770203116
02031190203122020315502031770203204
02032080203211020321302032170203221
02032220203225020323002032460203247
02032480203259020326202032630203267
02070010207005020701202070210207033
02070520207055020705902070620207064
02070680207089020709102070920207093
02070950207168020720702072220207224
02072250207226020723102072320207233
02072340207235020723702072400207241
02072420207245020724702072490207251
02072520207253020725402072550207256
02072590207261020726302072650207267
02072720207274020727502072770207278
02072810207284020728702072880207323
02073260207336020734602073540207355
02073570207358020735902073660207367
02073740207375020737702073780207379
02073800207383020738702073880207392
02073940207401020740302074040207405
02074070207409020741902074230207424
02074260207428020743002074340207436
02074370207439020744902074500207469
02074730207474020747602074800207481
02074820207483020748502074860207487
02074880207490020749102074930207494
02074950207496020749802074990207501
02075030207510020751102075130207515
02075170207519020752002075310207536
02075370207538020753902075490207561
02075640207580020758102075820207584
02075860207587020758802075890207592
02076000207607020760802076090207613
02076190207620020762202076270207628
02076290207630020763102076330207635
02076360207637020763802076390207642
02076500207652020765502076800207683
02076890207691020769702077000207701
02077020207703020770402077080207709
02077130207720020772202077290207730
02077320207733020773402077350207737
02077380207739020774002077710207780
02077870207790020779102077930207796
02078020207803020781202078130207820
02078210207823020782802078310207833
02078340207836020783702078390207840
02078810207901020792002079230207924
02079250207928020793102079320207935
02079670207976020797802079870208141
02082110208216020822302082450208252
02082570208265020826902082910208293
02082990208305020831402083200208333
02083400208341020834202083470208348
02083510208352020836202083630208364
02083650208366020836702083740208376
02084420208465020846902084700208471
02084720208473020847502084770208478
02084800208493020850302085070208509
020851002085140208517 02085180208520
02085210208523020852502085270208530
02085310208532020853302085360208539
02085480208550020855102085520208553
02085540208556020855802085860208591
02085920208593020859402085950208596
02086130208623020867102086740208678
02086830208691020869202086930208694
02086990208800020880102088020208806
02088080208809020882102088260208829
02088530208858020888002088810208885
02088880208889020891102089230208924
02089250208984020898502089860208988
0208989028904902890640289069
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/05/2007 23:54

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW053609 Emergency - (MID 6488746)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 12:11
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053609

Planned duration details:

Planned start: 05/06/2007 02:00

Planned finish: 05/06/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

**re-planned** This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 10 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054077 Standard - (MID 6487367)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 10:26
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054077

Planned duration details:

Planned start: 06/06/2007 05:30

Planned finish: 06/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 60 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052811 Standard - (MID 6486278)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 09:30
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052811

Planned duration details:

Planned start: 09/06/2007 00:00

Planned finish: 09/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052746 Standard - (MID 6485970)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 09:27
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052746

Planned duration details:

Planned start: 09/06/2007 00:00

Planned finish: 09/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052741 Standard - (MID 6485734)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 09:26
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052741

Planned duration details:

Planned start: 09/06/2007 00:00

Planned finish: 09/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053674 Standard - (MID 6485027)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
18/05/2007 09:01
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053674

Planned duration details:

Planned start: 06/06/2007 00:00

Planned finish: 06/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, May 17, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053673 Standard - (MID 6477150)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 14:12
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053673

Planned duration details:

Planned start: 05/06/2007 00:00

Planned finish: 05/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately (XX) minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053672 Standard - (MID 6476446)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 14:01
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053672

Planned duration details:

Planned start: 04/06/2007 00:00

Planned finish: 04/06/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054014 Emergency - (MID 6474477)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 11:06
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054014

Planned duration details:

Planned start: 23/05/2007 05:30

Planned finish: 23/05/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 60 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053382 Standard - (MID 6473780)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
17/05/2007 09:54
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053382

Planned duration details:

Planned start: 05/06/2007 23:00

Planned finish: 06/06/2007 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 4 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.