Saturday, April 27, 2013

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 9  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 28/04/2013   Anticipated Clear Time: 01:00  
  Next Update Date: 28/04/2013   Next Update Time: 00:30  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is en route to Penzance an ETA of 23:30. Spares arrival to Penzance is 21:45 and 23:45.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 8  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 23:59  
  Next Update Date: 27/04/2013   Next Update Time: 23:00  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has been resourced to carry out hardware change at Penzance but is 2 hours away with an ETA of 23:30. Work control are looking for a nearer alternative field resource. Spares arrival is 21:45 and 23:45.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 7  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 21:30  
  Next Update Date: 27/04/2013   Next Update Time: 20:30  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause is suspected card / SFP fault. These have been ordered to site with ETAs of 21:00 and 23:00. An engineer will be tasked to install these. Next update 21.30
 
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EASTLEIGH AREA : LOSS OF SERVICE : Reference 19605 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19605   Issue : FINAL  
  Detected Date: 27/04/2013   Detected Time: 11:49  
  Start Date: 27/04/2013   Start Time: 11:30  
  Actual Clear Date: 27/04/2013   Actual Clear Time: 16:20  
     
  Incident Headline: : EASTLEIGH AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was fully restored at 16:20 following a change of failed hardware in MSH Transmission equipment at Eastleigh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0179401962023803202380340238036
02380390238057023806102380620238064
023806502380610238062
 
  Duration: 0 days 04 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 6  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 27/04/2013   Next Update Time: 18:00  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A transmission engieer is now on site in Penzance working with the operational team. Next update 18.00
 
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EASTLEIGH AREA : LOSS OF SERVICE : Reference 19605 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19605   Issue : 3  
  Detected Date: 27/04/2013   Detected Time: 11:49  
  Start Date: 27/04/2013   Start Time: 11:30  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 17:30  
  Next Update Date: 27/04/2013   Next Update Time: 17:30  
     
  Incident Headline: : EASTLEIGH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause suspected to be hardware failure on MSH Transmission equipment at Eastleigh. Spares have been ordered, ETA 16:30. No closer spares have been found as yet. An engineer has had to collect an override obass key from Southampton and has been held up in heavy football traffic, Revised ETA 15:30.  
  Dialling Codes Affected:
0179401962023803202380340238036
02380390238057023806102380620238064
023806502380610238062
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 5  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 16:45  
  Next Update Date: 27/04/2013   Next Update Time: 16:45  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Light levels appear ok both ends. Operational team are investigating again with MSIP. No estimated restoration time at present. Next update 16.45
 
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EASTLEIGH AREA : LOSS OF SERVICE : Reference 19605 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19605   Issue : 2  
  Detected Date: 27/04/2013   Detected Time: 11:49  
  Start Date: 27/04/2013   Start Time: 11:30  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 17:30  
  Next Update Date: 27/04/2013   Next Update Time: 15:30  
     
  Incident Headline: : EASTLEIGH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause suspected to be hardware failure on MSH Transmission equipment at Eastleigh. IMT19610/13 refers. Spares have been ordered, ETA 16:30. Operational team searching for closer spares in donor equipment that may be utilised. An engineer is due to arrive onsite at 13:30 to investigate further.  
  Dialling Codes Affected:
0179401962023803202380340238036
02380390238057023806102380620238064
023806502380610238062
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 4  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 14:30  
  Next Update Date: 27/04/2013   Next Update Time: 14:30  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 14.30  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 3  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 14:30  
  Next Update Date: 27/04/2013   Next Update Time: 12:30  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause is now a suspected fibre fault. Precision Test Officer has been requested. No estimated time of arrival at present. Next update 12.30
 
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 2  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 10:45  
  Next Update Date: 27/04/2013   Next Update Time: 10:30  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare card en route to site, ETA of arrival 10:05. Engineer tasked to site. No estimated time of arrival at present. Next update 10:30
 
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COCKWELLS MUX 101 : LOSS OF SERVICE : Reference 19593 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19593   Issue : 1  
  Detected Date: 27/04/2013   Detected Time: 07:08  
  Start Date: 27/04/2013   Start Time: 06:51  
  Anticipated Clear Date: 27/04/2013   Anticipated Clear Time: 10:51  
  Next Update Date: 27/04/2013   Next Update Time: 08:30  
     
  Incident Headline: : COCKWELLS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 757 Broadband end users. Engineer being tasked to site to investigate.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, April 26, 2013

Broadband Incident Report : : READING NODE 6 : PARTIAL LOSS OF SERVICE : Reference 19391 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19391   Issue : FINAL  
  Detected Date: 26/04/2013   Detected Time: 10:27  
  Start Date: 26/04/2013   Start Time: 09:27  
  Actual Clear Date: 26/04/2013   Actual Clear Time: 15:00  
     
  Incident Headline: : READING NODE 6 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:00 following a card change at Reading. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201256014890149101608
01672019290148901491
 
  Duration: 0 days 05 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.