Saturday, December 6, 2014

Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE : Reference 47442 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47442   Issue : FINAL  
  Detected Date: 06/12/2014   Detected Time: 17:49  
  Start Date: 06/12/2014   Start Time: 17:47  
  Actual Clear Date: 06/12/2014   Actual Clear Time: 20:52  
     
  Incident Headline: : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 20:52 after a restart and card change was performed. There have been no further issues seen during the monitoring period. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301474014850149301502
0155301580016030162101622
0163401638016920170201728
0176001763017870179501892
01953019540199202075380207637
02079870208548To Fo
 
  Duration: 0 days 03 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE : Reference 47442 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47442   Issue : 2  
  Detected Date: 06/12/2014   Detected Time: 17:49  
  Start Date: 06/12/2014   Start Time: 17:47  
  Anticipated Clear Date: 06/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 06/12/2014   Next Update Time: 22:00  
     
  Incident Headline: : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service restored at 19:45 following a card reseat but failed again shortly after. It looks like the router is reloading and the operational team are monitoring to ensure the service is stable. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301474014850149301502
0155301580016030162101622
0163401638016920170201728
0176001763017870179501892
01953019540199202075380207637
02079870208548To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SHOEBURYNESS MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED. : Reference 47444 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47444   Issue : FINAL  
  Detected Date: 06/12/2014   Detected Time: 17:56  
  Start Date: 06/12/2014   Start Time: 17:47  
  Actual Clear Date: 06/12/2014   Actual Clear Time: 17:47  
     
  Incident Headline: ADSL : SHOEBURYNESS MUX 301 : LOSS OF SERVICE : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled, please refer to IMT47442/14. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0126301328013620147301493
0150201702017280195301954
To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE : Reference 47442 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47442   Issue : 1  
  Detected Date: 06/12/2014   Detected Time: 17:49  
  Start Date: 06/12/2014   Start Time: 17:47  
  Anticipated Clear Date: 06/12/2014   Anticipated Clear Time: 21:45  
  Next Update Date: 06/12/2014   Next Update Time: 20:30  
     
  Incident Headline: : ILFORD EDGE SWITCH ROUTER 14 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note a change in the incident headline. Vendor has been engaged to investigate cause of failure. Router has recovered however the line cards have remained down meaning services have not yet restored. Engineer en route to Ilford, ETA 19:00. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0120601223012330124501255
0126301268012790130401322
0132301328013620137901449
0147301474014850149301502
0155301580016030162101622
0163401638016920170201728
0176001763017870179501892
01953019540199202075380207637
02079870208548To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHOEBURYNESS MUX 301 : LOSS OF SERVICE : Reference 47444 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47444   Issue : 5  
  Detected Date: 06/12/2014   Detected Time: 17:56  
  Start Date: 06/12/2014   Start Time: 17:47  
  Anticipated Clear Date: 06/12/2014   Anticipated Clear Time: 19:47  
  Next Update Date: 06/12/2014   Next Update Time: 19:27  
     
  Incident Headline: : SHOEBURYNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Loss of internet services for {4380} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
0126301328013620147301493
0150201702017280195301954
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHOEBURYNESS MUX 301 : LOSS OF SERVICE : Reference 47444 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47444   Issue : 4  
  Detected Date: 06/12/2014   Detected Time: 17:56  
  Start Date: 06/12/2014   Start Time: 17:47  
  Anticipated Clear Date: 06/12/2014   Anticipated Clear Time: 19:47  
  Next Update Date: 06/12/2014   Next Update Time: 19:12  
     
  Incident Headline: : SHOEBURYNESS MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Loss of internet services for {4380} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
0126301328013620147301493
0150201702017280195301954
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 4, 2014

Broadband Incident Report : : HASELEY KNOB MUX 101 : LOSS OF SERVICE : Reference 47166 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47166   Issue : FINAL  
  Detected Date: 04/12/2014   Detected Time: 15:00  
  Start Date: 04/12/2014   Start Time: 14:54  
  Actual Clear Date: 04/12/2014   Actual Clear Time: 16:17  
     
  Incident Headline: : HASELEY KNOB MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:17 after a connector was re-seated at Coventry. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01926
 
  Duration: 0 days 01 hours 23 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HASELEY KNOB MUX 101 : LOSS OF SERVICE : Reference 47166 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47166   Issue : 4  
  Detected Date: 04/12/2014   Detected Time: 15:00  
  Start Date: 04/12/2014   Start Time: 14:54  
  Anticipated Clear Date: 04/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 04/12/2014   Next Update Time: 18:00  
     
  Incident Headline: : HASELEY KNOB MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause and estimated time of repair are not known at present. Engineers being tasked to relevant sites to investigate cause of the failure. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01926
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HASELEY KNOB MUX 101 : LOSS OF SERVICE : Reference 47166 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47166   Issue : 3  
  Detected Date: 04/12/2014   Detected Time: 15:00  
  Start Date: 04/12/2014   Start Time: 14:54  
  Anticipated Clear Date: 04/12/2014   Anticipated Clear Time: 16:54  
  Next Update Date: 04/12/2014   Next Update Time: 16:07  
     
  Incident Headline: : HASELEY KNOB MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01926
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ##### MUX ### : LOSS OF SERVICE : Reference 47166 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47166   Issue : 2  
  Detected Date: 04/12/2014   Detected Time: 15:00  
  Start Date: 04/12/2014   Start Time: 14:54  
  Anticipated Clear Date: 04/12/2014   Anticipated Clear Time: 16:54  
  Next Update Date: 04/12/2014   Next Update Time: 16:00  
     
  Incident Headline: : ##### MUX ### : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01926
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ##### MUX ### : LOSS OF SERVICE : Reference 47166 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47166   Issue : 1  
  Detected Date: 04/12/2014   Detected Time: 15:00  
  Start Date: 04/12/2014   Start Time: 14:54  
  Anticipated Clear Date: 04/12/2014   Anticipated Clear Time: 16:54  
  Next Update Date: 04/12/2014   Next Update Time: 16:00  
     
  Incident Headline: : ##### MUX ### : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01926
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE NODE 09008 : DEGRADED SERVICE : Reference 47079 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47079   Issue : FINAL  
  Detected Date: 04/12/2014   Detected Time: 09:25  
  Start Date: 04/12/2014   Start Time: 09:25  
  Actual Clear Date: 04/12/2014   Actual Clear Time: 09:37  
     
  Incident Headline: : CAMBRIDGE NODE 09008 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was fully restored at 09:37 after a remote reset of the faulty card was preformed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122301954To Fo
 
  Duration: 0 days 00 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE NODE 09008 : DEGRADED SERVICE : Reference 47079 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47079   Issue : 2  
  Detected Date: 04/12/2014   Detected Time: 09:25  
  Start Date: 04/12/2014   Start Time: 09:25  
  Anticipated Clear Date: 04/12/2014   Anticipated Clear Time: 11:25  
  Next Update Date: 04/12/2014   Next Update Time: 10:31  
     
  Incident Headline: : CAMBRIDGE NODE 09008 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Degraded internet services for {729} Broadband end users.

 
  Dialling Codes Affected:
0122301954To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.