Saturday, October 31, 2015

Broadband Incident Report : ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE (CI) : Reference 50745 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50745   Issue : FINAL  
  Detected Date: 31/10/2015   Detected Time: 23:25  
  Start Date: 31/10/2015   Start Time: 23:19  
  Actual Clear Date: 31/10/2015   Actual Clear Time: 23:28  
     
  Incident Headline: ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 23:28. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01946
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE (CI) : Reference 50745 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50745   Issue : FINAL  
  Detected Date: 31/10/2015   Detected Time: 23:25  
  Start Date: 31/10/2015   Start Time: 23:19  
  Actual Clear Date: 31/10/2015   Actual Clear Time: 23:28  
     
  Incident Headline: ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 23:28. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01946
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE : Reference 50745 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50745   Issue : 1  
  Detected Date: 31/10/2015   Detected Time: 23:25  
  Start Date: 31/10/2015   Start Time: 23:19  
  Anticipated Clear Date: 01/11/2015   Anticipated Clear Time: 03:25  
  Next Update Date: 01/11/2015   Next Update Time: 00:25  
     
  Incident Headline: ADSL :[ESKDALE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01946
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHOLESBURY]: MUX 101 : LOSS OF SERVICE (CI) : Reference 50724 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50724   Issue : FINAL  
  Detected Date: 31/10/2015   Detected Time: 19:14  
  Start Date: 31/10/2015   Start Time: 19:09  
  Actual Clear Date: 31/10/2015   Actual Clear Time: 19:48  
     
  Incident Headline: ADSL :[CHOLESBURY]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 19:48 after remote restore actions. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01494
 
  Duration: 0 days 00 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE : Reference 50720 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50720   Issue : FINAL  
  Detected Date: 31/10/2015   Detected Time: 19:06  
  Start Date: 31/10/2015   Start Time: 19:00  
  Actual Clear Date: 31/10/2015   Actual Clear Time: 19:05  
     
  Incident Headline: ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {168} Broadband customers.  
  Closure Details: Service has been restored as of 19:05 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01502To Fo
 
  Duration: 0 days 00 hours 04 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHOLESBURY]: MUX 101 : LOSS OF SERVICE : Reference 50724 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50724   Issue : 1  
  Detected Date: 31/10/2015   Detected Time: 19:14  
  Start Date: 31/10/2015   Start Time: 19:09  
  Anticipated Clear Date: 31/10/2015   Anticipated Clear Time: 23:14  
  Next Update Date: 31/10/2015   Next Update Time: 20:14  
     
  Incident Headline: ADSL :[CHOLESBURY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01494
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE : Reference 50720 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50720   Issue : 1  
  Detected Date: 31/10/2015   Detected Time: 19:06  
  Start Date: 31/10/2015   Start Time: 19:00  
  Anticipated Clear Date: 31/10/2015   Anticipated Clear Time: 23:06  
  Next Update Date: 31/10/2015   Next Update Time: 20:06  
     
  Incident Headline: ADSL :[BECCLES]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01502To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FARNBOROUGH WARWICKS DSL 101 : EPEW : Reference 50590 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50590   Issue : FINAL  
  Detected Date: 30/10/2015   Detected Time: 14:19  
  Start Date: 30/10/2015   Start Time: 14:19  
  Actual Clear Date: 31/10/2015   Actual Clear Time: 03:20  
     
  Incident Headline: : FARNBOROUGH WARWICKS DSL 101 : EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:20; epew cancelled as spares not onsite BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 13 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FARNBOROUGH WARWICKS DSL 101 : EPEW : Reference 50590 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50590   Issue : FINAL  
  Detected Date: 30/10/2015   Detected Time: 14:19  
  Start Date: 30/10/2015   Start Time: 14:19  
  Actual Clear Date: 31/10/2015   Actual Clear Time: 03:20  
     
  Incident Headline: ADSL : FARNBOROUGH WARWICKS DSL 101 : EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:20 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 13 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 30, 2015

Broadband Incident Report : : FARNBOROUGH WARWICKS DSL 101 : EPEW : Reference 50590 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50590   Issue : 1  
  Detected Date: 30/10/2015   Detected Time: 14:19  
  Start Date: 30/10/2015   Start Time: 14:19  
  Anticipated Clear Date: 30/10/2015   Anticipated Clear Time: 16:19  
  Next Update Date: 30/10/2015   Next Update Time: 15:19  
     
  Incident Headline: : FARNBOROUGH WARWICKS DSL 101 : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: An engineer has been tasked to site and new hardware ordered. ETA 02:00 am  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FARNBOROUGH : MUX 101 : LOSS OF SERVICE : Reference 50522 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50522   Issue : FINAL  
  Detected Date: 30/10/2015   Detected Time: 08:30  
  Start Date: 30/10/2015   Start Time: 08:24  
  Actual Clear Date: 30/10/2015   Actual Clear Time: 12:02  
     
  Incident Headline: ADSL : FARNBOROUGH : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 12:02 after hardware was power-cycled onsite. Planned works to be arranged to change hardware out of hours. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 03 hours 37 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FARNBOROUGH : MUX 101 : LOSS OF SERVICE : Reference 50522 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50522   Issue : 2  
  Detected Date: 30/10/2015   Detected Time: 08:30  
  Start Date: 30/10/2015   Start Time: 08:24  
  Anticipated Clear Date: 30/10/2015   Anticipated Clear Time: 12:30  
  Next Update Date: 30/10/2015   Next Update Time: 11:00  
     
  Incident Headline: ADSL : FARNBOROUGH : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to Milford Haven to collect spare hardware and then travel to Farnborough to investigate failure. No ETA at present. Root cause of this incident is a suspected hardware failure. Estimated time of restoration not yet known.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE : Reference 50522 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50522   Issue : 1  
  Detected Date: 30/10/2015   Detected Time: 08:30  
  Start Date: 30/10/2015   Start Time: 08:24  
  Anticipated Clear Date: 30/10/2015   Anticipated Clear Time: 12:30  
  Next Update Date: 30/10/2015   Next Update Time: 09:30  
     
  Incident Headline: ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.