Friday, March 13, 2015

Broadband Incident Report : ADSL : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : FINAL  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Actual Clear Date: 13/03/2015   Actual Clear Time: 15:05  
     
  Incident Headline: ADSL : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored as of 15:05 when muxes were restored by rerouting links and splicing fibres on the damaged cable. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
  Duration: 1 days 00 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 8  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 13/03/2015   Anticipated Clear Time: 22:00  
  Next Update Date: 13/03/2015   Next Update Time: 14:00  
     
  Incident Headline: : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is a child case of IMT10815/15. The on site PTO has identified and confirmed an in-situ repair is possible. This will be done by re-splicing the 2 ends of the damaged cable back together without the need for an additional cable length the be introduced. Additional resource is on site and the 2 ends of the damaged cable are currently being prepared ready to begin splicing. Splicing is estimated to commence at midday. An order of restoration plan is currently being prepared and will be supplied to the PTO once ready to begin splicing. As a parallel action re-routes of the affected PSTN services are currently being carried out and engineers are being tasked to site to carry out the physical changeover. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 7  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 13/03/2015   Anticipated Clear Time: 16:00  
  Next Update Date: 13/03/2015   Next Update Time: 10:45  
     
  Incident Headline: : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is a child case of IMT10815/15. The on site PTO has now managed to locate the point of damage. A temporary cable had been run alongside a steel fence around a derelict site following a previous failure in 2011, which has been damaged after suspected ground works have taken place. Pictures of the damage have been collected and are in the process of being passed over to the MIM. The PTO has confirmed a temporary fix can be carried out to enable service restoration at the soonest opportunity using approximately 20-30 metres of replacement cable. Replacement cable is en route to site along with additional resource to assist with repair. At this time an estimated time of restoration cannot be specified. Next update will be issued upon a significant update.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 6  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 13/03/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 13/03/2015   Next Update Time: 08:00  
     
  Incident Headline: : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 12, 2015

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 5  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 13/03/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 13/03/2015   Next Update Time: 00:00  
     
  Incident Headline: : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The PTO has returned to the exchange to take further measurements as they have checked along the route in either direction and not found anything obvious yet. The Emergency Command and Control vehicle has been activated and we are awaiting an ETA to Workington. Root cause and estimated time of repair are unknown at present. Next update will be issued once the PTO completed further investigations at Workington or sooner with a significant development.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 4  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 13/03/2015   Anticipated Clear Time: 06:00  
  Next Update Date: 12/03/2015   Next Update Time: 22:00  
     
  Incident Headline: : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision Test Officer (PTO) is en route to Aspatria with a jointer to investigate. They are expected to arrive for 18:30 and will help ascertain whether we have one or two cables impacted. Reroutes are in progress where possible. Root cause and estimated time of repair are unknown at present. Next update will be issued once the PTO completes his initial investigations or sooner with a significant development.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 3  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 12/03/2015   Anticipated Clear Time: 23:00  
  Next Update Date: 12/03/2015   Next Update Time: 18:15  
     
  Incident Headline: : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note, change of headline and impact. An engineer is on site at Carlisle investigating. A task has also been raised for a Precision Test Officer to attend site as a fibre fault may be present, no ETA at the moment. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BOLNEY MUX 101 : LOSS OF SERVICE : Reference 10764 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10764   Issue : FINAL  
  Detected Date: 12/03/2015   Detected Time: 13:35  
  Start Date: 12/03/2015   Start Time: 13:35  
  Actual Clear Date: 12/03/2015   Actual Clear Time: 14:05  
     
  Incident Headline: : BOLNEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 14:05. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01444To Fo
 
  Duration: 0 days 00 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BOLNEY MUX 101 : LOSS OF SERVICE : Reference 10764 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10764   Issue : FINAL  
  Detected Date: 12/03/2015   Detected Time: 13:35  
  Start Date: 12/03/2015   Start Time: 13:35  
  Actual Clear Date: 12/03/2015   Actual Clear Time: 14:05  
     
  Incident Headline: ADSL : BOLNEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01444To Fo
 
  Duration: 0 days 00 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 10692 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10692   Issue : FINAL  
  Detected Date: 12/03/2015   Detected Time: 07:19  
  Start Date: 12/03/2015   Start Time: 07:18  
  Actual Clear Date: 12/03/2015   Actual Clear Time: 14:27  
     
  Incident Headline: : STAUNTON COURT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:27 after fibre repair.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01452
 
  Duration: 0 days 07 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 10692 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10692   Issue : FINAL  
  Detected Date: 12/03/2015   Detected Time: 07:19  
  Start Date: 12/03/2015   Start Time: 07:18  
  Actual Clear Date: 12/03/2015   Actual Clear Time: 14:27  
     
  Incident Headline: ADSL : STAUNTON COURT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01452
 
  Duration: 0 days 07 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESKDALE MUX 001 : LOSS OF SERVICE : Reference 10788 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 2  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 12/03/2015   Anticipated Clear Time: 16:35  
  Next Update Date: 12/03/2015   Next Update Time: 16:01  
     
  Incident Headline: : ESKDALE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESKDALE MUX 001 : LOSS OF SERVICE : Reference 10788 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10788   Issue : 1  
  Detected Date: 12/03/2015   Detected Time: 14:35  
  Start Date: 12/03/2015   Start Time: 14:35  
  Anticipated Clear Date: 12/03/2015   Anticipated Clear Time: 16:35  
  Next Update Date: 12/03/2015   Next Update Time: 15:43  
     
  Incident Headline: : ESKDALE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01229015390194602871410287181
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.