Thursday, May 17, 2012

Broadband Incident Report : : HARDWICKE MUX 301 : LOSS OF SERVICE : Reference 16978 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16978   Issue : 1  
  Detected Date: 17/05/2012   Detected Time: 12:38  
  Start Date: 17/05/2012   Start Time: 12:38  
  Anticipated Clear Date: 17/05/2012   Anticipated Clear Time: 14:38  
  Next Update Date: 17/05/2012   Next Update Time: 13:30  
     
  Incident Headline: : HARDWICKE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01452
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 16, 2012

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : FINAL  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Actual Clear Date: 16/05/2012   Actual Clear Time: 23:09  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23:09 after a card change at Diss
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01379
 
  Duration: 0 days 08 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : FINAL  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations ongoing to localise the fault. Next update will be at 23:30
 
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : FINAL  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Actual Clear Date: 16/05/2012   Actual Clear Time: 21:39  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 21:39; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 06 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : 6  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 16/05/2012   Next Update Time: 22:00  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 21:15.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : 5  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 21:00  
  Next Update Date: 16/05/2012   Next Update Time: 20:00  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT are awaitng delivery of hardware. Estimated time of delivery 20:30.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : 4  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 19:50  
  Next Update Date: 16/05/2012   Next Update Time: 19:30  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations ongoing  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : 3  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 16/05/2012   Next Update Time: 18:50  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update will be at 18:50
 
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : 2  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 16/05/2012   Next Update Time: 18:00  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site to investigate cause of failure.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16854 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16854   Issue : 1  
  Detected Date: 16/05/2012   Detected Time: 15:45  
  Start Date: 16/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 17:55  
  Next Update Date: 16/05/2012   Next Update Time: 16:55  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 16:55
 
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 16780 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16780   Issue : 1  
  Detected Date: 16/05/2012   Detected Time: 07:45  
  Start Date: 16/05/2012   Start Time: 07:38  
  Anticipated Clear Date: 16/05/2012   Anticipated Clear Time: 08:05  
  Next Update Date: 16/05/2012   Next Update Time: 08:05  
     
  Incident Headline: : DICKLEBURGH MUX 001 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 08.05; by completing: a remote reset of hardware.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 15, 2012

Broadband Incident Report : VWACC2 EDINBURGH : LOSS OF SERVICE : Reference 16478 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16478   Issue : FINAL  
  Detected Date: 15/05/2012   Detected Time: 13:57  
  Start Date: 15/05/2012   Start Time: 13:50  
  Actual Clear Date: 15/05/2012   Actual Clear Time: 13:52  
     
  Incident Headline: VWACC2 EDINBURGH : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored at 13.52 following a reload of the router at Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BOLTON NODE 13148 : PARTIAL DEGRADED SERVICE : Reference 16423 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16423   Issue : FINAL  
  Detected Date: 15/05/2012   Detected Time: 11:02  
  Start Date: 15/05/2012   Start Time: 10:58  
  Actual Clear Date: 15/05/2012   Actual Clear Time: 11:22  
     
  Incident Headline: BOLTON NODE 13148 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 11.22; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01253012540125701282016127
016128016134016163016164016165
016166016170016172016176016179
0161950161970170601772LLLC0
0170601772
 
  Duration: 0 days 00 hours 24 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.