Friday, January 17, 2014

Broadband Incident Report : : HOLMROOK MUX 001 : LOSS OF SERVICE : Reference 2037 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2037   Issue : FINAL  
  Detected Date: 17/01/2014   Detected Time: 02:28  
  Start Date: 17/01/2014   Start Time: 02:28  
  Actual Clear Date: 17/01/2014   Actual Clear Time: 02:32  
     
  Incident Headline: : HOLMROOK MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:32 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01946
 
  Duration: 0 days 00 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLMROOK MUX 001 : LOSS OF SERVICE : Reference 2037 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2037   Issue : 1  
  Detected Date: 17/01/2014   Detected Time: 02:28  
  Start Date: 17/01/2014   Start Time: 02:28  
  Anticipated Clear Date: 17/01/2014   Anticipated Clear Time: 06:00  
  Next Update Date: 17/01/2014   Next Update Time: 04:15  
     
  Incident Headline: : HOLMROOK MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 04:15.  
  Dialling Codes Affected:
01946
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, January 15, 2014

Broadband Incident Report : : CARBOST DSL 001 : DEGRADED SERVICE : Reference 1827 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1827   Issue : FINAL  
  Detected Date: 15/01/2014   Detected Time: 15:47  
  Start Date: 15/01/2014   Start Time: 15:42  
  Actual Clear Date: 15/01/2014   Actual Clear Time: 16:00  
     
  Incident Headline: : CARBOST DSL 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service automatically restored as of 16:00 and no further issues have been seen. Transmission team will continue to monitor.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01478
 
  Duration: 0 days 00 hours 18 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST DSL 001 : DEGRADED SERVICE : Reference 1827 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1827   Issue : 3  
  Detected Date: 15/01/2014   Detected Time: 15:47  
  Start Date: 15/01/2014   Start Time: 15:42  
  Anticipated Clear Date: 16/01/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 15/01/2014   Next Update Time: 21:00  
     
  Incident Headline: : CARBOST DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Transmission team are monitoring to assist with investigations. Next update will be at 21:00 or sooner if significant progress is made.  
  Dialling Codes Affected:
01478
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST DSL 001 : DEGRADED SERVICE : Reference 1827 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1827   Issue : 2  
  Detected Date: 15/01/2014   Detected Time: 15:47  
  Start Date: 15/01/2014   Start Time: 15:42  
  Anticipated Clear Date: 16/01/2014   Anticipated Clear Time: 19:00  
  Next Update Date: 15/01/2014   Next Update Time: 19:00  
     
  Incident Headline: : CARBOST DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Suspect due to a radio issue at Struan which has been reset previously. VSOC North are currently investigating. Next update will be at 20:00 or sooner if significant progress is made.  
  Dialling Codes Affected:
01478
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST DSL 001 : DEGRADED SERVICE : Reference 1827 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1827   Issue : 1  
  Detected Date: 15/01/2014   Detected Time: 15:47  
  Start Date: 15/01/2014   Start Time: 15:42  
  Anticipated Clear Date: 16/01/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 15/01/2014   Next Update Time: 17:30  
     
  Incident Headline: : CARBOST DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 17:30.  
  Dialling Codes Affected:
01478
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE (CI) : Reference 1818 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1818   Issue : FINAL  
  Detected Date: 15/01/2014   Detected Time: 14:22  
  Start Date: 15/01/2014   Start Time: 14:22  
  Actual Clear Date: 15/01/2014   Actual Clear Time: 14:54  
     
  Incident Headline: : CARBOST MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 14:54. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01478
 
  Duration: 0 days 00 hours 32 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE (CI) : Reference 1818 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1818   Issue : 1  
  Detected Date: 15/01/2014   Detected Time: 14:22  
  Start Date: 15/01/2014   Start Time: 14:22  
  Anticipated Clear Date: 15/01/2014   Anticipated Clear Time: 18:21  
  Next Update Date: 15/01/2014   Next Update Time: 15:45  
     
  Incident Headline: : CARBOST MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES IN THE SOUTH WEST : LOSS OF SERVICE : Reference 1597 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1597   Issue : FINAL  
  Detected Date: 14/01/2014   Detected Time: 08:43  
  Start Date: 14/01/2014   Start Time: 08:40  
  Actual Clear Date: 15/01/2014   Actual Clear Time: 07:30  
     
  Incident Headline: MULTIPLE MUXES IN THE SOUTH WEST : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 07:30 after a new fibre cable length has been changed and spliced.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0132601637017200172601736
01841018720172001726
 
  Duration: 0 days 22 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, January 14, 2014

Broadband Incident Report : : MULTIPLE MUXES IN THE SOUTH WEST : LOSS OF SERVICE : Reference 1597 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1597   Issue : 4  
  Detected Date: 14/01/2014   Detected Time: 08:43  
  Start Date: 14/01/2014   Start Time: 08:40  
  Anticipated Clear Date: 15/01/2014   Anticipated Clear Time: 09:00  
  Next Update Date: 15/01/2014   Next Update Time: 01:00  
     
  Incident Headline: : MULTIPLE MUXES IN THE SOUTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 5,031 Broadband end users. The new ducting has been laid and jointers are preparing the ends of the old cables for splicing. The new cable lengths are expected to be pulled in by midnight when these cable ends need to be set up before splicing begins. Next update will be issued once splicing begins.  
  Dialling Codes Affected:
0132601637017200172601736
01841018720172001726
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE : Reference 1688 : Issue INITIAL/FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1688   Issue : INITIAL/FINAL  
  Detected Date: 14/01/2014   Detected Time: 18:39  
  Start Date: 14/01/2014   Start Time: 18:39  
  Actual Clear Date: 14/01/2014   Actual Clear Time: 18:41  
     
  Incident Headline: : GLOUCESTER NODE 11210 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 18:41. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0143201452014530153101584
01432014520145301531
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE SOUTH WEST : LOSS OF SERVICE : Reference 1597 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1597   Issue : 3  
  Detected Date: 14/01/2014   Detected Time: 08:43  
  Start Date: 14/01/2014   Start Time: 08:40  
  Anticipated Clear Date: 15/01/2014   Anticipated Clear Time: 09:00  
  Next Update Date: 14/01/2014   Next Update Time: 22:00  
     
  Incident Headline: : MULTIPLE MUXES IN THE SOUTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision test officer and team are currently laying new duct to house the new cable lengths. They expect to have this complete by 21:00. There are no safety issues on site and the road is closed to traffic. Next update will be once the new duct has been installed.  
  Dialling Codes Affected:
0132601637017200172601736
01841018720172001726
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXS IN THE SOUTH WEST : LOSS OF SERVICE : Reference 1597 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1597   Issue : 2  
  Detected Date: 14/01/2014   Detected Time: 08:43  
  Start Date: 14/01/2014   Start Time: 08:40  
  Anticipated Clear Date: 14/01/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 14/01/2014   Next Update Time: 18:00  
     
  Incident Headline: MULTIPLE MUXS IN THE SOUTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision Test Officer is onsite investigating. the damage has been found 22 km from Newquay towards Mitchell. The root cause is amultiple cable failure IMT1605/14. Next update will be issued upon service restoration or sooner with a significant development. Loss of internet services for {4067} Broadband end users.  
  Dialling Codes Affected:
0132601637017200172601736
01841018720172001726
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.