Saturday, March 12, 2011

Broadband Incident Report : : THORPE BAY MUX 101 : LOSS OF SERVICE : Reference 8172 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8172   Issue : FINAL  
  Detected Date: 12/03/2011   Detected Time: 06:10  
  Start Date: 12/03/2011   Start Time: 06:06  
  Actual Clear Date: 12/03/2011   Actual Clear Time: 08:11  
     
  Incident Headline: : THORPE BAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:11,after fibres were cleaned BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0160301702
 
  Duration: 0 days 02 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : THORPE BAY MUX 101 : LOSS OF SERVICE : Reference 8172 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8172   Issue : 2  
  Detected Date: 12/03/2011   Detected Time: 06:10  
  Start Date: 12/03/2011   Start Time: 06:06  
  Anticipated Clear Date: 12/03/2011   Anticipated Clear Time: 09:30  
     
  Incident Headline: THORPE BAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0160301702
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : THORPE BAY MUX 101 : LOSS OF SERVICE : Reference 8172 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8172   Issue : 1  
  Detected Date: 12/03/2011   Detected Time: 06:10  
  Start Date: 12/03/2011   Start Time: 06:06  
  Anticipated Clear Date: 12/03/2011   Anticipated Clear Time: 08:06  
     
  Incident Headline: THORPE BAY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0160301702
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Friday, March 11, 2011

Broadband Incident Report : : BIRMINGHAM 3 ERX13 : LOSS OF SERVICE. : Reference 8099 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8099   Issue : 1  
  Detected Date: 11/03/2011   Detected Time: 14:18  
  Start Date: 11/03/2011   Start Time: 14:15  
  Anticipated Clear Date: 11/03/2011   Anticipated Clear Time: 14:16  
     
  Incident Headline: : BIRMINGHAM 3 ERX13 : LOSS OF SERVICE.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 14:16 by completing: A reboot of application.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - UDNY MSAN 301 - DEGRADED SERVICE : Reference 8095 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8095   Issue : FINAL  
  Detected Date: 11/03/2011   Detected Time: 14:16  
  Start Date: 11/03/2011   Start Time: 14:14  
  Actual Clear Date: 11/03/2011   Actual Clear Time: 14:25  
     
  Incident Headline: ADSL - UDNY MSAN 301 - DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:25 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - UDNY MSAN 301 - DEGRADED SERVICE : Reference 8095 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8095   Issue : 1  
  Detected Date: 11/03/2011   Detected Time: 14:16  
  Start Date: 11/03/2011   Start Time: 14:14  
  Anticipated Clear Date: 11/03/2011   Anticipated Clear Time: 16:14  
     
  Incident Headline: ADSL - UDNY MSAN 301 - DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.Next update will be at 15:30
 
  Dialling Codes Affected:
01651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, March 10, 2011

Broadband Incident Report : : STORNOWAY - GLASGOW : INTERMITTENT LOSS OF SERVICE : Reference 7884 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7884   Issue : FINAL  
  Detected Date: 10/03/2011   Detected Time: 03:12  
  Start Date: 10/03/2011   Start Time: 03:12  
  Actual Clear Date: 10/03/2011   Actual Clear Time: 06:45  
     
  Incident Headline: : STORNOWAY - GLASGOW : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 06:45. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134901463014930150201508
0160301687018510185601866
01603016870185101856
 
  Duration: 0 days 03 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : STORNOWAY - GLASGOW : INTERMITTENT LOSS OF SERVICE : Reference 7884 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7884   Issue : 1  
  Detected Date: 10/03/2011   Detected Time: 03:12  
  Start Date: 10/03/2011   Start Time: 03:12  
  Anticipated Clear Date: 10/03/2011   Anticipated Clear Time: 10:30  
     
  Incident Headline: : STORNOWAY - GLASGOW : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.Next update will be at 10:30
 
  Dialling Codes Affected:
0134901463014930150201508
0160301687018510185601866
01603016870185101856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Wednesday, March 9, 2011

Broadband Incident Report : : EDINBURGH 7 EDGE SWITCH ROUTER 31 : LOSS OF SERVICE : Reference 7822 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7822   Issue : 1  
  Detected Date: 09/03/2011   Detected Time: 15:53  
  Start Date: 09/03/2011   Start Time: 15:52  
  Anticipated Clear Date: 09/03/2011   Anticipated Clear Time: 15:53  
     
  Incident Headline: : EDINBURGH 7 EDGE SWITCH ROUTER 31 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 1553; by completing: A reboot of hardware.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940