Friday, March 27, 2009

Broadband Incident Report : : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 6734 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6734   Issue : FINAL  
  Detected Date: 27/03/2009   Detected Time: 06:09  
  Start Date: 27/03/2009   Start Time: 06:06  
  Actual Clear Date: 27/03/2009   Actual Clear Time: 07:20  
     
  Incident Headline: : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service was auto restored at 07.20 - has now completed a three hour monitoring period

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 27/03/2009 10:37

Broadband Incident Report : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 6734 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6734   Issue : 3  
  Detected Date: 27/03/2009   Detected Time: 06:09  
  Start Date: 27/03/2009   Start Time: 06:06  
  Anticipated Clear Date: 27/03/2009   Anticipated Clear Time: 09:45  
     
  Incident Headline: BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 07:20, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 27/03/2009 07:58

Broadband Incident Report : : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 6734 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6734   Issue : 2  
  Detected Date: 27/03/2009   Detected Time: 06:09  
  Start Date: 27/03/2009   Start Time: 06:06  
  Anticipated Clear Date: 27/03/2009   Anticipated Clear Time: 08:06  
     
  Incident Headline: : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: Service has been restored as of 0645, we are now monitoring for a stability period of 3 hours.
 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 27/03/2009 06:47

Broadband Incident Report : : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 6734 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6734   Issue : 1  
  Detected Date: 27/03/2009   Detected Time: 06:09  
  Start Date: 27/03/2009   Start Time: 06:06  
  Anticipated Clear Date: 27/03/2009   Anticipated Clear Time: 08:06  
     
  Incident Headline: : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
 
     

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System Time Stamp: 27/03/2009 06:13

Wednesday, March 25, 2009

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : FINAL  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Actual Clear Date: 25/03/2009   Actual Clear Time: 17:35  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
cable changeover
This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 18:46

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : 8  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 18:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 14:03

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : 7  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 14:30  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 09:58

Broadband Incident Report : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : 6  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 10:00  
     
  Incident Headline: STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 07:54

Broadband Incident Report : : LOUTH MUX 101 : LOSS OF SERVICE : Reference 6551 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6551   Issue : FINAL  
  Detected Date: 24/03/2009   Detected Time: 17:09  
  Start Date: 24/03/2009   Start Time: 17:07  
  Actual Clear Date: 24/03/2009   Actual Clear Time: 23:30  
     
  Incident Headline: : LOUTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 25/03/2009 02:59

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : 5  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 03:37  
     
  Incident Headline: : STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 02:42

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : 4  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 02:36  
     
  Incident Headline: : STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 01:39

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 6565 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6565   Issue : 3  
  Detected Date: 24/03/2009   Detected Time: 20:12  
  Start Date: 24/03/2009   Start Time: 20:03  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 01:27  
     
  Incident Headline: : STEBBING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01371
 
     

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System Time Stamp: 25/03/2009 00:29

Tuesday, March 24, 2009

Broadband Incident Report : : LOUTH MUX 101 : LOSS OF SERVICE : Reference 6551 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6551   Issue : 5  
  Detected Date: 24/03/2009   Detected Time: 17:09  
  Start Date: 24/03/2009   Start Time: 17:07  
  Anticipated Clear Date: 25/03/2009   Anticipated Clear Time: 02:30  
     
  Incident Headline: : LOUTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 23:30, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 24/03/2009 23:46

Broadband Incident Report : : LOUTH MUX 101 : LOSS OF SERVICE : Reference 6551 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6551   Issue : 4  
  Detected Date: 24/03/2009   Detected Time: 17:09  
  Start Date: 24/03/2009   Start Time: 17:07  
  Anticipated Clear Date: 24/03/2009   Anticipated Clear Time: 22:54  
     
  Incident Headline: : LOUTH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01507
 
     

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System Time Stamp: 24/03/2009 21:56