Friday, June 10, 2011

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE ( INCIDENT CANCELLED PEW 160343 ) : Reference 18573 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18573   Issue : FINAL  
  Detected Date: 10/06/2011   Detected Time: 23:34  
  Start Date: 10/06/2011   Start Time: 23:34  
  Actual Clear Date: 10/06/2011   Actual Clear Time: 23:34  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE ( INCIDENT CANCELLED PEW 160343 )  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: incident cancelled this is due to a planned engineering work. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01453
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 18573 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18573   Issue : 1  
  Detected Date: 10/06/2011   Detected Time: 23:34  
  Start Date: 10/06/2011   Start Time: 23:34  
  Anticipated Clear Date: 11/06/2011   Anticipated Clear Time: 01:34  
     
  Incident Headline: : ULEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 00:45.

 
  Dialling Codes Affected:
01453
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SITTINGBOURNE MSAN 301 : LOSS OF SERVICE : Reference 18522 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18522   Issue : FINAL  
  Detected Date: 10/06/2011   Detected Time: 14:17  
  Start Date: 10/06/2011   Start Time: 14:13  
  Actual Clear Date: 10/06/2011   Actual Clear Time: 14:35  
     
  Incident Headline: : SITTINGBOURNE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:35; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01795
 
  Duration: 0 days 00 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SITTINGBOURNE MSAN 301 : LOSS OF SERVICE : Reference 18522 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18522   Issue : 1  
  Detected Date: 10/06/2011   Detected Time: 14:17  
  Start Date: 10/06/2011   Start Time: 14:13  
  Anticipated Clear Date: 10/06/2011   Anticipated Clear Time: 16:13  
     
  Incident Headline: : SITTINGBOURNE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial remote diagnostics.  
  Dialling Codes Affected:
01795
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 9, 2011

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : FINAL  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Actual Clear Date: 09/06/2011   Actual Clear Time: 16:50  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:50 after a power cycle
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01451
 
  Duration: 0 days 07 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : FINAL  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is on site investigating he has completed a powercycle waiting outcome. Next update 17:15

 
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : FINAL  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site at Stow on the Wold investigations are ongoing. Next update 16:30

 
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : FINAL  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : FINAL  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Actual Clear Date:   Actual Clear Time:  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service had not restored therefore incident revived and awaiting engineer to attend site to investigate failure. Next update will be at 14.00  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : FINAL  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Actual Clear Date: 09/06/2011   Actual Clear Time: 10:21  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 10.21 after a transmission failure was cleared BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01451
 
  Duration: 0 days 01 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : 2  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Anticipated Clear Date: 09/06/2011   Anticipated Clear Time: 13:01  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers have been tasked to sites to investigate. Next update will be at 11.30  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE : Reference 18381 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18381   Issue : 1  
  Detected Date: 09/06/2011   Detected Time: 09:00  
  Start Date: 09/06/2011   Start Time: 09:00  
  Anticipated Clear Date: 09/06/2011   Anticipated Clear Time: 13:01  
     
  Incident Headline: : STOW-ON-THE-WOLD MUX 001 & MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Please note this is degraded service. Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01451
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 14 MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 18308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18308   Issue : FINAL  
  Detected Date: 08/06/2011   Detected Time: 13:24  
  Start Date: 08/06/2011   Start Time: 13:24  
  Actual Clear Date: 09/06/2011   Actual Clear Time: 00:45  
     
  Incident Headline: : 14 MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored after the repair of the Cable was completed at 00:45. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01445014700147801854
 
  Duration: 0 days 11 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, June 8, 2011

Broadband Incident Report : : 14 MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 18308 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18308   Issue : 4  
  Detected Date: 08/06/2011   Detected Time: 13:24  
  Start Date: 08/06/2011   Start Time: 13:24  
  Anticipated Clear Date: 09/06/2011   Anticipated Clear Time: 02:00  
     
  Incident Headline: : 14 MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Estimated time of repair to damaged cable 02:00.  
  Dialling Codes Affected:
01445014700147801854
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.