Friday, May 10, 2013

Broadband Incident Report : : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 21134 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21134   Issue : FINAL  
  Detected Date: 10/05/2013   Detected Time: 10:09  
  Start Date: 10/05/2013   Start Time: 10:06  
  Actual Clear Date: 10/05/2013   Actual Clear Time: 16:50  
     
  Incident Headline: : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:50 after a fibre was respliced at Stowmarket.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01449
 
  Duration: 0 days 06 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 21134 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21134   Issue : 4  
  Detected Date: 10/05/2013   Detected Time: 10:09  
  Start Date: 10/05/2013   Start Time: 10:06  
  Anticipated Clear Date: 10/05/2013   Anticipated Clear Time: 19:00  
  Next Update Date: 10/05/2013   Next Update Time: 18:15  
     
  Incident Headline: BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to a fibre fault a Precision Test Officer is being tasked to site, his expected time of arrival is unknown at present. Next update will be at 18:15 or sooner if significant progress made.  
  Dialling Codes Affected:
01449
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THIRSK MUX 101, TOPCLIFFE MUX 101 & EASINGWOLD MUX 101 : LOSS OF SERVICE : Reference 21160 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21160   Issue : FINAL  
  Detected Date: 10/05/2013   Detected Time: 12:26  
  Start Date: 10/05/2013   Start Time: 12:20  
  Actual Clear Date: 10/05/2013   Actual Clear Time: 14:10  
     
  Incident Headline: : THIRSK MUX 101, TOPCLIFFE MUX 101 & EASINGWOLD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:10 after a reroute of circuit.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0134701845
 
  Duration: 0 days 01 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 21134 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21134   Issue : 3  
  Detected Date: 10/05/2013   Detected Time: 10:09  
  Start Date: 10/05/2013   Start Time: 10:06  
  Anticipated Clear Date: 10/05/2013   Anticipated Clear Time: 16:00  
  Next Update Date: 10/05/2013   Next Update Time: 16:00  
     
  Incident Headline: : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site at Bacton has replaced a card but still faulty. Co-op ongoing with an engineer at Stowmarket and MSIP. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 16:00.  
  Dialling Codes Affected:
01449
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THIRSK MUX 101, TOPCLIFFE MUX 101 & EASINGWOLD MUX 101 : LOSS OF SERVICE : Reference 21160 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21160   Issue : 1  
  Detected Date: 10/05/2013   Detected Time: 12:26  
  Start Date: 10/05/2013   Start Time: 12:20  
  Anticipated Clear Date: 10/05/2013   Anticipated Clear Time: 14:45  
  Next Update Date: 10/05/2013   Next Update Time: 14:45  
     
  Incident Headline: : THIRSK MUX 101, TOPCLIFFE MUX 101 & EASINGWOLD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 14:45

 
  Dialling Codes Affected:
0134701845
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 21134 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21134   Issue : 2  
  Detected Date: 10/05/2013   Detected Time: 10:09  
  Start Date: 10/05/2013   Start Time: 10:06  
  Anticipated Clear Date: 10/05/2013   Anticipated Clear Time: 14:00  
  Next Update Date: 10/05/2013   Next Update Time: 14:00  
     
  Incident Headline: : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site at Bacton. Spare ordered and is expected to arrive by 13:45. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 14:00.  
  Dialling Codes Affected:
01449
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 21134 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21134   Issue : 1  
  Detected Date: 10/05/2013   Detected Time: 10:09  
  Start Date: 10/05/2013   Start Time: 10:06  
  Anticipated Clear Date: 10/05/2013   Anticipated Clear Time: 12:16  
  Next Update Date: 10/05/2013   Next Update Time: 12:00  
     
  Incident Headline: : BACTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 12:00.  
  Dialling Codes Affected:
01449
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 7, 2013

Broadband Incident Report : : LONG CRENDON MUX 303 : LOSS OF SERVICE : Reference 20714 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20714   Issue : FINAL  
  Detected Date: 07/05/2013   Detected Time: 16:33  
  Start Date: 07/05/2013   Start Time: 16:31  
  Actual Clear Date: 07/05/2013   Actual Clear Time: 19:45  
     
  Incident Headline: : LONG CRENDON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 19:45.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01844
 
  Duration: 0 days 03 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MUX 303 : LOSS OF SERVICE : Reference 20714 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20714   Issue : 4  
  Detected Date: 07/05/2013   Detected Time: 16:33  
  Start Date: 07/05/2013   Start Time: 16:31  
  Anticipated Clear Date: 07/05/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 07/05/2013   Next Update Time: 22:35  
     
  Incident Headline: : LONG CRENDON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 21:15.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MUX 303 : LOSS OF SERVICE : Reference 20714 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20714   Issue : 3  
  Detected Date: 07/05/2013   Detected Time: 16:33  
  Start Date: 07/05/2013   Start Time: 16:31  
  Anticipated Clear Date: 07/05/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 07/05/2013   Next Update Time: 21:00  
     
  Incident Headline: : LONG CRENDON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 22:00.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MUX 303 : LOSS OF SERVICE : Reference 20714 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20714   Issue : 2  
  Detected Date: 07/05/2013   Detected Time: 16:33  
  Start Date: 07/05/2013   Start Time: 16:31  
  Anticipated Clear Date: 07/05/2013   Anticipated Clear Time: 20:47  
  Next Update Date: 07/05/2013   Next Update Time: 19:15  
     
  Incident Headline: : LONG CRENDON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Passed to the transmission operational team for further investigation. Root cause and estimated time of repair is not known at present. Next update will be at 19:15
 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MUX 303 : LOSS OF SERVICE : Reference 20714 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20714   Issue : 1  
  Detected Date: 07/05/2013   Detected Time: 16:33  
  Start Date: 07/05/2013   Start Time: 16:31  
  Anticipated Clear Date: 07/05/2013   Anticipated Clear Time: 18:36  
  Next Update Date: 07/05/2013   Next Update Time: 17:45  
     
  Incident Headline: : LONG CRENDON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 17:45.

 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, May 6, 2013

Broadband Incident Report : : BARKSTON ASH MUX 001 MUX : LOSS OF SERVICE : Reference 20553 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20553   Issue : FINAL  
  Detected Date: 06/05/2013   Detected Time: 10:19  
  Start Date: 06/05/2013   Start Time: 10:14  
  Actual Clear Date: 06/05/2013   Actual Clear Time: 13:31  
     
  Incident Headline: : BARKSTON ASH MUX 001 MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 13:31 when power was returned to the equipment at Barkston Ash. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01937
 
  Duration: 0 days 03 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.