Saturday, July 25, 2015

Broadband Incident Report : ADSL :[HENHAM MILL ROAD]: MUX 101 : LOSS OF SERVICE : Reference 33862 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33862   Issue : FINAL  
  Detected Date: 25/07/2015   Detected Time: 13:33  
  Start Date: 25/07/2015   Start Time: 13:22  
  Actual Clear Date: 25/07/2015   Actual Clear Time: 13:33  
     
  Incident Headline: ADSL :[HENHAM MILL ROAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01279
 
  Duration: 0 days 00 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HENHAM MILL ROAD]: MUX 101 : LOSS OF SERVICE : Reference 33862 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33862   Issue : 1  
  Detected Date: 25/07/2015   Detected Time: 13:33  
  Start Date: 25/07/2015   Start Time: 13:22  
  Anticipated Clear Date: 26/07/2015   Anticipated Clear Time: 13:33  
  Next Update Date: 26/07/2015   Next Update Time: 13:33  
     
  Incident Headline: ADSL :[HENHAM MILL ROAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01279
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 23, 2015

Broadband Incident Report : : EAST RUDHAM 001 : EPEW : Reference 33577 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33577   Issue : 1  
  Detected Date: 23/07/2015   Detected Time: 19:52  
  Start Date: 23/07/2015   Start Time: 19:52  
  Anticipated Clear Date: 23/07/2015   Anticipated Clear Time: 21:52  
  Next Update Date: 23/07/2015   Next Update Time: 20:52  
     
  Incident Headline: : EAST RUDHAM 001 : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 02:00.  
  Dialling Codes Affected:
01485
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GISBURN MUX 301 : LOSS OF SERVICE (CI) : Reference 33524 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33524   Issue : FINAL  
  Detected Date: 23/07/2015   Detected Time: 13:52  
  Start Date: 23/07/2015   Start Time: 13:49  
  Actual Clear Date: 23/07/2015   Actual Clear Time: 13:49  
     
  Incident Headline: ADSL : GISBURN MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled - Operational team have checked and confirm there is no issue with the network element. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE : Reference 33524 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33524   Issue : 1  
  Detected Date: 23/07/2015   Detected Time: 13:52  
  Start Date: 23/07/2015   Start Time: 13:49  
  Anticipated Clear Date: 24/07/2015   Anticipated Clear Time: 13:52  
  Next Update Date: 24/07/2015   Next Update Time: 13:52  
     
  Incident Headline: ADSL :[GISBURN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 22, 2015

Broadband Incident Report : ADSL : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI) : Reference 33241 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33241   Issue : FINAL  
  Detected Date: 21/07/2015   Detected Time: 16:49  
  Start Date: 21/07/2015   Start Time: 16:49  
  Actual Clear Date: 22/07/2015   Actual Clear Time: 02:40  
     
  Incident Headline: ADSL : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 02:40 after a card change at STOKE. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01579
 
  Duration: 0 days 09 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI) : Reference 33241 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33241   Issue : FINAL  
  Detected Date: 21/07/2015   Detected Time: 16:49  
  Start Date: 21/07/2015   Start Time: 16:49  
  Actual Clear Date: 22/07/2015   Actual Clear Time: 02:40  
     
  Incident Headline: : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:40 after a card change at STOKE. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01579
 
  Duration: 0 days 09 hours 51 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, July 21, 2015

Broadband Incident Report : ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE : Reference 33273 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33273   Issue : FINAL  
  Detected Date: 21/07/2015   Detected Time: 23:33  
  Start Date: 21/07/2015   Start Time: 23:27  
  Actual Clear Date: 21/07/2015   Actual Clear Time: 23:27  
     
  Incident Headline: ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled  
  Closure Details: Incident cancelled BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01579
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE : Reference 33273 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33273   Issue : 1  
  Detected Date: 21/07/2015   Detected Time: 23:33  
  Start Date: 21/07/2015   Start Time: 23:27  
  Anticipated Clear Date: 22/07/2015   Anticipated Clear Time: 23:33  
  Next Update Date: 22/07/2015   Next Update Time: 23:33  
     
  Incident Headline: ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01579
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI) : Reference 33241 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33241   Issue : 4  
  Detected Date: 21/07/2015   Detected Time: 16:49  
  Start Date: 21/07/2015   Start Time: 16:49  
  Anticipated Clear Date: 22/07/2015   Anticipated Clear Time: 00:30  
  Next Update Date: 21/07/2015   Next Update Time: 23:45  
     
  Incident Headline: : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer and spares have arrive don site. The engineer is currently cooperating with the operational teams. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01579
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLANFIELD]: MUX 101 : LOSS OF SERVICE : Reference 33259 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33259   Issue : FINAL  
  Detected Date: 21/07/2015   Detected Time: 19:38  
  Start Date: 21/07/2015   Start Time: 19:33  
  Actual Clear Date: 21/07/2015   Actual Clear Time: 19:33  
     
  Incident Headline: ADSL :[CLANFIELD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Operational team can find no fault to indicate service loss. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01367
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLANFIELD]: MUX 101 : LOSS OF SERVICE : Reference 33259 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33259   Issue : 1  
  Detected Date: 21/07/2015   Detected Time: 19:38  
  Start Date: 21/07/2015   Start Time: 19:33  
  Anticipated Clear Date: 22/07/2015   Anticipated Clear Time: 19:38  
  Next Update Date: 22/07/2015   Next Update Time: 19:38  
     
  Incident Headline: ADSL :[CLANFIELD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01367
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI) : Reference 33241 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33241   Issue : 3  
  Detected Date: 21/07/2015   Detected Time: 16:49  
  Start Date: 21/07/2015   Start Time: 16:49  
  Anticipated Clear Date: 21/07/2015   Anticipated Clear Time: 23:00  
  Next Update Date: 21/07/2015   Next Update Time: 22:30  
     
  Incident Headline: : STOKE CLIMSLAND DSL 001 & MSAN 301 : DEGRADED SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA 21:00. Spares ETA 20:30. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
01579
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.