Friday, January 2, 2009

Broadband Incident Report : : WADDESDON MUX 301 : LOSS OF SERVICE : Reference 29 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29   Issue : FINAL  
  Detected Date: 01/01/2009   Detected Time: 23:42  
  Start Date: 01/01/2009   Start Time: 23:42  
  Actual Clear Date: 02/01/2009   Actual Clear Time: 03:00  
     
  Incident Headline: : WADDESDON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a



Shelf Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 02/01/2009 03:27

Broadband Incident Report : : WADDESDON MUX 301 : LOSS OF SERVICE : Reference 29 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29   Issue : 3  
  Detected Date: 01/01/2009   Detected Time: 23:42  
  Start Date: 01/01/2009   Start Time: 23:42  
  Anticipated Clear Date: 02/01/2009   Anticipated Clear Time: 03:29  
     
  Incident Headline: : WADDESDON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site. Making progress to restoration.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 02/01/2009 02:33

Broadband Incident Report : : WADDESDON MUX 301 : LOSS OF SERVICE : Reference 29 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29   Issue : 2  
  Detected Date: 01/01/2009   Detected Time: 23:42  
  Start Date: 01/01/2009   Start Time: 23:42  
  Anticipated Clear Date: 02/01/2009   Anticipated Clear Time: 02:48  
     
  Incident Headline: : WADDESDON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 02/01/2009 01:50

Thursday, January 1, 2009

Broadband Incident Report : : WADDESDON MUX 301 : LOSS OF SERVICE : Reference 29 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29   Issue : 1  
  Detected Date: 01/01/2009   Detected Time: 23:42  
  Start Date: 01/01/2009   Start Time: 23:42  
  Anticipated Clear Date: 02/01/2009   Anticipated Clear Time: 01:42  
     
  Incident Headline: : WADDESDON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/01/2009 23:53

Wednesday, December 31, 2008

Broadband Incident Report : : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE : Reference 31201 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31201   Issue : FINAL  
  Detected Date: 31/12/2008   Detected Time: 12:41  
  Start Date: 31/12/2008   Start Time: 12:40  
  Actual Clear Date: 31/12/2008   Actual Clear Time: 19:34  
     
  Incident Headline: : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
013860152701789
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 20:14

Broadband Incident Report : : WADDESDON MSAN 301: LOSS OF SERVICE : Reference 31208 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31208   Issue : FINAL  
  Detected Date: 31/12/2008   Detected Time: 15:29  
  Start Date: 31/12/2008   Start Time: 15:28  
  Actual Clear Date: 31/12/2008   Actual Clear Time: 19:00  
     
  Incident Headline: : WADDESDON MSAN 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 19:50

Broadband Incident Report : : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE : Reference 31201 : Issue 11 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31201   Issue : 11  
  Detected Date: 31/12/2008   Detected Time: 12:41  
  Start Date: 31/12/2008   Start Time: 12:40  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 20:45  
     
  Incident Headline: : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013860152701789
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 19:15

Broadband Incident Report : : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE : Reference 31201 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31201   Issue : 10  
  Detected Date: 31/12/2008   Detected Time: 12:41  
  Start Date: 31/12/2008   Start Time: 12:40  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 19:35  
     
  Incident Headline: : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013860152701789
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 18:37

Broadband Incident Report : : EALING REDBACK ROUTER 38B : LOSS OF RESILIENCE : Reference 31218 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31218   Issue : 1  
  Detected Date: 31/12/2008   Detected Time: 18:11  
  Start Date: 31/12/2008   Start Time: 18:09  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 20:09  
     
  Incident Headline: : EALING REDBACK ROUTER 38B : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 18:26

Broadband Incident Report : : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE : Reference 31201 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31201   Issue : 9  
  Detected Date: 31/12/2008   Detected Time: 12:41  
  Start Date: 31/12/2008   Start Time: 12:40  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 18:57  
     
  Incident Headline: : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013860152701789
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 18:00

Broadband Incident Report : : WADDESDON MSAN 301: LOSS OF SERVICE : Reference 31208 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31208   Issue : 3  
  Detected Date: 31/12/2008   Detected Time: 15:29  
  Start Date: 31/12/2008   Start Time: 15:28  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 18:40  
     
  Incident Headline: : WADDESDON MSAN 301: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 17:43

Broadband Incident Report : : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE : Reference 31201 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31201   Issue : 8  
  Detected Date: 31/12/2008   Detected Time: 12:41  
  Start Date: 31/12/2008   Start Time: 12:40  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 18:00  
     
  Incident Headline: : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013860152701789
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 16:54

Broadband Incident Report : : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE : Reference 31201 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31201   Issue : 7  
  Detected Date: 31/12/2008   Detected Time: 12:41  
  Start Date: 31/12/2008   Start Time: 12:40  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 18:00  
     
  Incident Headline: : 4 MUXES IN THE EVESHAM AREA : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013860152701789
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 16:42

Broadband Incident Report : : WADDESDON MSAN 301: LOSS OF SERVICE : Reference 31208 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31208   Issue : 2  
  Detected Date: 31/12/2008   Detected Time: 15:29  
  Start Date: 31/12/2008   Start Time: 15:28  
  Anticipated Clear Date: 31/12/2008   Anticipated Clear Time: 17:28  
     
  Incident Headline: : WADDESDON MSAN 301: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 31/12/2008 16:10