Saturday, April 23, 2011

Broadband Incident Report : : ELMSWEL MUX 101 : LOSS OF SERVICE : Reference 13096 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13096   Issue : FINAL  
  Detected Date: 23/04/2011   Detected Time: 15:39  
  Start Date: 23/04/2011   Start Time: 15:38  
  Actual Clear Date: 23/04/2011   Actual Clear Time: 18:05  
     
  Incident Headline: : ELMSWEL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 1805; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01359
 
  Duration: 0 days 02 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ELMSWEL MUX 101 : LOSS OF SERVICE : Reference 13096 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13096   Issue : 3  
  Detected Date: 23/04/2011   Detected Time: 15:39  
  Start Date: 23/04/2011   Start Time: 15:38  
  Anticipated Clear Date: 23/04/2011   Anticipated Clear Time: 18:45  
     
  Incident Headline: : ELMSWEL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update 1800
 
  Dialling Codes Affected:
01359
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ELMSWEL MUX 101 : LOSS OF SERVICE : Reference 13096 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13096   Issue : 2  
  Detected Date: 23/04/2011   Detected Time: 15:39  
  Start Date: 23/04/2011   Start Time: 15:38  
  Anticipated Clear Date: 23/04/2011   Anticipated Clear Time: 18:45  
     
  Incident Headline: : ELMSWEL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Next update 1725  
  Dialling Codes Affected:
01359
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ELMSWEL MUX 101 : LOSS OF SERVICE : Reference 13096 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13096   Issue : 1  
  Detected Date: 23/04/2011   Detected Time: 15:39  
  Start Date: 23/04/2011   Start Time: 15:38  
  Anticipated Clear Date: 23/04/2011   Anticipated Clear Time: 18:45  
     
  Incident Headline: : ELMSWEL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 1620
 
  Dialling Codes Affected:
01359
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Thursday, April 21, 2011

Broadband Incident Report : : MANCHESTER NCHGAR3 & NCHGAR4 : LOSS OF SERVICE : Reference 12926 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12926   Issue : FINAL  
  Detected Date: 21/04/2011   Detected Time: 17:51  
  Start Date: 21/04/2011   Start Time: 17:50  
  Actual Clear Date: 21/04/2011   Actual Clear Time: 21:20  
     
  Incident Headline: : MANCHESTER NCHGAR3 & NCHGAR4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 21:20 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 03 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.6**** Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 12930 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12930   Issue : FINAL  
  Detected Date: 21/04/2011   Detected Time: 18:00  
  Start Date: 21/04/2011   Start Time: 17:50  
  Actual Clear Date: 21/04/2011   Actual Clear Time: 21:20  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 21;20 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200012040121380122401228
0122901244012480125301254
0125701259012600127001274
0128201283012860129301298
01314401325013330135201382
013830138801407014124014155
01418801422014230143201450
0145401457014580147401477
014840149201507015120015123
015125015128015129015132015134
015142015147015148015149015151
015152015153015160015163015164
01516701524015300153501538
0153901544015550156501584
0159701606016120016121016122
016123016124016125016127016128
016129016130016133016134016135
016136016137016140016141016142
016143016144016145016147016148
016149016161016162016163016164
016165016166016167016168016170
016171016172016174016175016176
016178016179016181016183016186
016187016188016190016192016194
016195016196016197016198016199
0162501630016420165301663
0167001674016860169101695
0169701704017060170901721
0172901738017430174501748
0175201756017580176601768
0177201782017850180301824
0182701829018330184201845
0188901890018950190001905
01912301912501912601912701924
0192501928019380194201948
0195201964019700197801981
0198901995028256302825640282565
028906102890730289086
 
  Duration: 0 days 03 hours 30 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NCHGAR3 & NCHGAR4 : LOSS OF SERVICE : Reference 12926 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12926   Issue : 4  
  Detected Date: 21/04/2011   Detected Time: 17:51  
  Start Date: 21/04/2011   Start Time: 17:51  
  Anticipated Clear Date: 21/04/2011   Anticipated Clear Time: 21:30  
     
  Incident Headline: : MANCHESTER NCHGAR3 & NCHGAR4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 21:30
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.4**** Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 12930 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12930   Issue : 3  
  Detected Date: 21/04/2011   Detected Time: 18:00  
  Start Date: 21/04/2011   Start Time: 17:50  
  Anticipated Clear Date: 21/04/2011   Anticipated Clear Time: 21:30  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics. Next update wil be at 21:30  
  Dialling Codes Affected:
01200012040121380122401228
0122901244012480125301254
0125701259012600127001274
0128201283012860129301298
01314401325013330135201382
013830138801407014124014155
01418801422014230143201450
0145401457014580147401477
014840149201507015120015123
015125015128015129015132015134
015142015147015148015149015151
015152015153015160015163015164
01516701524015300153501538
0153901544015550156501584
0159701606016120016121016122
016123016124016125016127016128
016129016130016133016134016135
016136016137016140016141016142
016143016144016145016147016148
016149016161016162016163016164
016165016166016167016168016170
016171016172016174016175016176
016178016179016181016183016186
016187016188016190016192016194
016195016196016197016198016199
0162501630016420165301663
0167001674016860169101695
0169701704017060170901721
0172901738017430174501748
0175201756017580176601768
0177201782017850180301824
0182701829018330184201845
0188901890018950190001905
01912301912501912601912701924
0192501928019380194201948
0195201964019700197801981
0198901995028256302825640282565
028906102890730289086
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NCHGAR3 : LOSS OF SERVICE : Reference 12926 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12926   Issue : 3  
  Detected Date: 21/04/2011   Detected Time: 17:51  
  Start Date: 21/04/2011   Start Time: 17:51  
  Anticipated Clear Date: 21/04/2011   Anticipated Clear Time: 20:30  
     
  Incident Headline: : MANCHESTER NCHGAR3 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 20:30  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.4**** Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 12930 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12930   Issue : 2  
  Detected Date: 21/04/2011   Detected Time: 18:00  
  Start Date: 21/04/2011   Start Time: 17:50  
  Anticipated Clear Date: 21/04/2011   Anticipated Clear Time: 20:30  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 20:30

 
  Dialling Codes Affected:
01200012040121380122401228
0122901244012480125301254
0125701259012600127001274
0128201283012860129301298
01314401325013330135201382
013830138801407014124014155
01418801422014230143201450
0145401457014580147401477
014840149201507015120015123
015125015128015129015132015134
015142015147015148015149015151
015152015153015160015163015164
01516701524015300153501538
0153901544015550156501584
0159701606016120016121016122
016123016124016125016127016128
016129016130016133016134016135
016136016137016140016141016142
016143016144016145016147016148
016149016161016162016163016164
016165016166016167016168016170
016171016172016174016175016176
016178016179016181016183016186
016187016188016190016192016194
016195016196016197016198016199
0162501630016420165301663
0167001674016860169101695
0169701704017060170901721
0172901738017430174501748
0175201756017580176601768
0177201782017850180301824
0182701829018330184201845
0188901890018950190001905
01912301912501912601912701924
0192501928019380194201948
0195201964019700197801981
0198901995028256302825640282565
028906102890730289086
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : MANCHESTER NCHGAR3 : LOSS OF SERVICE : Reference 12926 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12926   Issue : 2  
  Detected Date: 21/04/2011   Detected Time: 17:51  
  Start Date: 21/04/2011   Start Time: 17:51  
  Anticipated Clear Date: 21/04/2011   Anticipated Clear Time: 23:00  
     
  Incident Headline: : MANCHESTER NCHGAR3 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations ongoing to localise fault. Next update will be at 21:00  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

****SPAM:5.4**** Broadband Incident Report : : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 12930 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12930   Issue : 1  
  Detected Date: 21/04/2011   Detected Time: 18:00  
  Start Date: 21/04/2011   Start Time: 17:50  
  Anticipated Clear Date: 21/04/2011   Anticipated Clear Time: 19:50  
     
  Incident Headline: : MANCHESTER NODE 13226 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.Next update will be at 19:30  
  Dialling Codes Affected:
01200012040121380122401228
0122901244012480125301254
0125701259012600127001274
0128201283012860129301298
01314401325013330135201382
013830138801407014124014155
01418801422014230143201450
0145401457014580147401477
014840149201507015120015123
015125015128015129015132015134
015142015147015148015149015151
015152015153015160015163015164
01516701524015300153501538
0153901544015550156501584
0159701606016120016121016122
016123016124016125016127016128
016129016130016133016134016135
016136016137016140016141016142
016143016144016145016147016148
016149016161016162016163016164
016165016166016167016168016170
016171016172016174016175016176
016178016179016181016183016186
016187016188016190016192016194
016195016196016197016198016199
0162501630016420165301663
0167001674016860169101695
0169701704017060170901721
0172901738017430174501748
0175201756017580176601768
0177201782017850180301824
0182701829018330184201845
0188901890018950190001905
01912301912501912601912701924
0192501928019380194201948
0195201964019700197801981
0198901995028256302825640282565
028906102890730289086
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940