Saturday, January 10, 2015

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 26 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1078   Issue : 26  
  Detected Date: 09/01/2015   Detected Time: 07:59  
  Start Date: 09/01/2015   Start Time: 07:57  
  Anticipated Clear Date: 11/01/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 11/01/2015   Next Update Time: 07:00  
     
  Incident Headline: : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There are currently 487 Broadband customers still impacted across 4 muxes. The ADSL operational team continue to review the status of these muxes. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
0132001330013490135001381
0138901397014450145601463
0146601470014710147801520
0154601549015710158601599
0163101680017000176401770
0180601838018470184801851
0185401862018630186601880
01887019670197101997To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 25 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1078   Issue : 25  
  Detected Date: 09/01/2015   Detected Time: 07:59  
  Start Date: 09/01/2015   Start Time: 07:57  
  Anticipated Clear Date: 11/01/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 11/01/2015   Next Update Time: 07:00  
     
  Incident Headline: : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {745 down from 11251} Broadband customers. There are currently 745 Broadband customers still impacted across 3 muxes. The ADSL operational team continue to review the status of these muxes. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
0132001330013490135001381
0138901397014450145601463
0146601470014710147801520
0154601549015710159901631
0168001700017640177001838
0184701848018510185401862
0186301866018800188701967
0197101997To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1295 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1295   Issue : FINAL  
  Detected Date: 10/01/2015   Detected Time: 11:26  
  Start Date: 10/01/2015   Start Time: 11:22  
  Actual Clear Date: 10/01/2015   Actual Clear Time: 15:42  
     
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:42 following a power failure at Durness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01971
 
  Duration: 0 days 04 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 1246 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1246   Issue : FINAL  
  Detected Date: 10/01/2015   Detected Time: 00:17  
  Start Date: 10/01/2015   Start Time: 00:17  
  Actual Clear Date: 10/01/2015   Actual Clear Time: 05:38  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored by 05:38 following a local power outage. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01869
 
  Duration: 0 days 05 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1295 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1295   Issue : 3  
  Detected Date: 10/01/2015   Detected Time: 11:26  
  Start Date: 10/01/2015   Start Time: 11:22  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 22:00  
  Next Update Date: 10/01/2015   Next Update Time: 19:40  
     
  Incident Headline: : DURNESS MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Power supply is understood to have been restored following contractors attending site this morning however services failed to restore. Switch engineer tasked to site to investigate the root cause of the failure, Work Allocation Control (WAC) investigating the resource. As a pre caution a power engineer has been tasked to site to investigate the power supply, no ETAs available at present. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX ### : LOSS OF SERVICE : Reference 1295 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1295   Issue : 2  
  Detected Date: 10/01/2015   Detected Time: 11:26  
  Start Date: 10/01/2015   Start Time: 11:22  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 13:22  
  Next Update Date: 10/01/2015   Next Update Time: 12:26  
     
  Incident Headline: : DURNESS MUX ### : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {143} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX ### : LOSS OF SERVICE : Reference 1295 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1295   Issue : 1  
  Detected Date: 10/01/2015   Detected Time: 11:26  
  Start Date: 10/01/2015   Start Time: 11:22  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 13:22  
  Next Update Date: 10/01/2015   Next Update Time: 12:26  
     
  Incident Headline: : DURNESS MUX ### : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CLANFIELD MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED. : Reference 1276 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1276   Issue : FINAL  
  Detected Date: 10/01/2015   Detected Time: 08:28  
  Start Date: 10/01/2015   Start Time: 08:20  
  Actual Clear Date: 10/01/2015   Actual Clear Time: 08:20  
     
  Incident Headline: ADSL : CLANFIELD MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network. Incident Cancelled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01367
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 24 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1078   Issue : 24  
  Detected Date: 09/01/2015   Detected Time: 07:59  
  Start Date: 09/01/2015   Start Time: 07:57  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 13:30  
  Next Update Date: 10/01/2015   Next Update Time: 11:30  
     
  Incident Headline: : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details:  
  Dialling Codes Affected:
0132001330013490135001381
0138901397014450145601463
0146601470014710147801520
0154601549015710159901631
0168001700017640177001838
0184701848018510185401862
0186301866018800188701967
0197101997To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CLANFIELD MUX 101 : LOSS OF SERVICE : Reference 1276 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1276   Issue : 2  
  Detected Date: 10/01/2015   Detected Time: 08:28  
  Start Date: 10/01/2015   Start Time: 08:20  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 10:20  
  Next Update Date: 10/01/2015   Next Update Time: 09:28  
     
  Incident Headline: : CLANFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {382} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

 
  Dialling Codes Affected:
01367
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CLANFIELD MUX 101 : LOSS OF SERVICE : Reference 1276 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1276   Issue : 1  
  Detected Date: 10/01/2015   Detected Time: 08:28  
  Start Date: 10/01/2015   Start Time: 08:20  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 10:20  
  Next Update Date: 10/01/2015   Next Update Time: 09:28  
     
  Incident Headline: : CLANFIELD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01367
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 1246 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1246   Issue : 3  
  Detected Date: 10/01/2015   Detected Time: 00:17  
  Start Date: 10/01/2015   Start Time: 00:17  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 10/01/2015   Next Update Time: 09:00  
     
  Incident Headline: : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been to site and advises the village is without power and there is no fault on the BT network. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 23 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1078   Issue : 23  
  Detected Date: 09/01/2015   Detected Time: 07:59  
  Start Date: 09/01/2015   Start Time: 07:57  
  Anticipated Clear Date: 10/01/2015   Anticipated Clear Time: 12:00  
  Next Update Date: 10/01/2015   Next Update Time: 09:00  
     
  Incident Headline: : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There are currently 438 Broadband customers still impacted across 19 Internet Service Providers. This figure is down from 11251 customers across 62 Internet Service Providers. The ADSL operational team continue to review the status of these muxes. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
0132001330013490135001381
0138901397014450145601463
0146601470014710147801520
0154601549015710159901631
0168001700017640177001838
0184701848018510185401862
0186301866018800188701967
0197101997To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.