Friday, February 12, 2016

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 7665 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7665   Issue : FINAL  
  Detected Date: 12/02/2016   Detected Time: 10:00  
  Start Date: 12/02/2016   Start Time: 09:57  
  Actual Clear Date: 12/02/2016   Actual Clear Time: 10:00  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 10:00 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 7665 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7665   Issue : 1  
  Detected Date: 12/02/2016   Detected Time: 10:00  
  Start Date: 12/02/2016   Start Time: 09:57  
  Anticipated Clear Date: 12/02/2016   Anticipated Clear Time: 14:00  
  Next Update Date: 12/02/2016   Next Update Time: 11:00  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01887
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 11, 2016

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN]: MUX 001 : LOSS OF SERVICE : Reference 7423 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7423   Issue : FINAL  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Actual Clear Date: 11/02/2016   Actual Clear Time: 12:09  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 12:08 after crossed fibres were corrected at Killyleagh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0284482
 
  Duration: 0 days 02 hours 43 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN]: MUX 001 : LOSS OF SERVICE : Reference 7423 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7423   Issue : 2  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Anticipated Clear Date: 11/02/2016   Anticipated Clear Time: 13:35  
  Next Update Date: 11/02/2016   Next Update Time: 11:49  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Up-graded to a P1. Engineers have been tasked to site ETA unknown at present. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact
 
  Dialling Codes Affected:
0284482
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 7427 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7427   Issue : FINAL  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Actual Clear Date: 11/02/2016   Actual Clear Time: 09:25  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Duplicate of IMT7423/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0284482
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 7425 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7425   Issue : FINAL  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Actual Clear Date: 11/02/2016   Actual Clear Time: 09:25  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Duplicate of IMT7423/16 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0284482
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 7423 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7423   Issue : 1  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Anticipated Clear Date: 11/02/2016   Anticipated Clear Time: 13:35  
  Next Update Date: 11/02/2016   Next Update Time: 10:35  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0284482
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 7427 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7427   Issue : 1  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Anticipated Clear Date: 11/02/2016   Anticipated Clear Time: 13:35  
  Next Update Date: 11/02/2016   Next Update Time: 10:35  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0284482
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 7425 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7425   Issue : 1  
  Detected Date: 11/02/2016   Detected Time: 09:35  
  Start Date: 11/02/2016   Start Time: 09:25  
  Anticipated Clear Date: 11/02/2016   Anticipated Clear Time: 13:35  
  Next Update Date: 11/02/2016   Next Update Time: 10:35  
     
  Incident Headline: ADSL :[KILLYLEAGH CO DOWN ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0284482
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, February 8, 2016

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 6902 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6902   Issue : FINAL  
  Detected Date: 08/02/2016   Detected Time: 15:01  
  Start Date: 08/02/2016   Start Time: 14:51  
  Actual Clear Date: 08/02/2016   Actual Clear Time: 18:07  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 18:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01256
 
  Duration: 0 days 03 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE : Reference 6902 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6902   Issue : FINAL  
  Detected Date: 08/02/2016   Detected Time: 15:01  
  Start Date: 08/02/2016   Start Time: 14:51  
  Actual Clear Date: 08/02/2016   Actual Clear Time: 18:07  
     
  Incident Headline: ADSL :[LONG SUTTON HANTS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 18:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01256
 
  Duration: 0 days 03 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : INCIDENT CANCELLED : Reference 6934 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6934   Issue : FINAL  
  Detected Date: 08/02/2016   Detected Time: 17:01  
  Start Date: 08/02/2016   Start Time: 16:51  
  Actual Clear Date: 08/02/2016   Actual Clear Time: 16:51  
     
  Incident Headline: ADSL :[SENNEN]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 6934 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6934   Issue : FINAL  
  Detected Date: 08/02/2016   Detected Time: 17:01  
  Start Date: 08/02/2016   Start Time: 16:51  
  Actual Clear Date: 08/02/2016   Actual Clear Time: 16:51  
     
  Incident Headline: ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.