Saturday, February 9, 2013

Broadband Incident Report : : ESR2.ILFORD5 : LOSS OF SERVICE : Reference 7835 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7835   Issue : INITIAL/FINAL  
  Detected Date: 09/02/2013   Detected Time: 06:52  
  Start Date: 09/02/2013   Start Time: 06:50  
  Actual Clear Date: 09/02/2013   Actual Clear Time: 06:50  
     
  Incident Headline: : ESR2.ILFORD5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Momentary loss of service to customers during the router crash. Service automatically restored at 06.50.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120601245012550126301268
0127701279013040132201323
0132801366013750137601379
0139401473014740148501493
0150201508015800160301621
0162201692017020170801727
0172801732017870179501842
01843019200199202030330203066
02030690203224020322902070010207068
02070930207380020738302073870207388
02075100207515020751702075310207536
02075370207538020771902079870208216
02082910208310020831102083120208314
02083190208352020836502083760208461
02084650208473020849302085030208517
02085250208526020853302085500208551
02085920208593020859502085960208613
02086900208697020869902088010208808
02088800208885020898002089810208983
02089840208985LLCL0LLEA0LLLN0
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, February 8, 2013

Broadband Incident Report : : ERX11 BIRMINGHAM3 : LOSS OF SERVICE : Reference 7715 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7715   Issue : INITIAL/FINAL  
  Detected Date: 08/02/2013   Detected Time: 04:15  
  Start Date: 08/02/2013   Start Time: 04:13  
  Actual Clear Date: 08/02/2013   Actual Clear Time: 04:14  
     
  Incident Headline: : ERX11 BIRMINGHAM3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 04:14 following an automatic card reboot. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01204012120012121012123012124
012125012126012142012160012173
012174012178012390129901327
0138601443014520149501509
0152701543015440156401570
0159101598016000160801650
0165401656016840168601785
0178801789017920185801873
0190501922019390194801970
0197401994024762302476410247642
02476460247647024765502476690247767
0292019LLCM0LLEM0LLSW0To Fo
0292019
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 7706 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7706   Issue : FINAL  
  Detected Date: 08/02/2013   Detected Time: 00:07  
  Start Date: 08/02/2013   Start Time: 00:07  
  Actual Clear Date: 08/02/2013   Actual Clear Time: 01:48  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 01.48 after a card was changed at Edinburgh.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0128901294013240133301339
0134001349013550136001382
0138301389014133014141014142
014177014194014610146301506
0152001542015550155601569
0157501592015950164101651
0169701698017380183501847
0185101854018620187501877
019880282073028437202866320287082
02871300287138028718102871880287772
028907602890820289182513133To Fo
028907602890820289182513133
 
  Duration: 0 days 01 hours 41 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 7706 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7706   Issue : 3  
  Detected Date: 08/02/2013   Detected Time: 00:07  
  Start Date: 08/02/2013   Start Time: 00:07  
  Anticipated Clear Date: 08/02/2013   Anticipated Clear Time: 04:08  
  Next Update Date: 08/02/2013   Next Update Time: 02:45  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site at Edinburgh investigating cause of the failure. Cause of the incident and estimated time of repair is not known at present. Next update will be at 02.45.  
  Dialling Codes Affected:
0128901294013240133301339
0134001349013550136001382
0138301389014133014141014142
014177014194014610146301506
0152001542015550155601569
0157501592015950164101651
0169701698017380183501847
0185101854018620187501877
019880282073028437202866320287082
02871300287138028718102871880287772
028907602890820289182513133To Fo
028907602890820289182513133
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 7706 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7706   Issue : 2  
  Detected Date: 08/02/2013   Detected Time: 00:07  
  Start Date: 08/02/2013   Start Time: 00:07  
  Anticipated Clear Date: 08/02/2013   Anticipated Clear Time: 04:08  
  Next Update Date: 08/02/2013   Next Update Time: 01:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site, no ETA known at present. Cause of the incident appears to be due to card errors. Estimated time or repair is not known at present. Next update will be at 01.30.
 
  Dialling Codes Affected:
0128901294013240133301339
0134001349013550136001382
0138301389014133014141014142
014177014194014610146301506
0152001542015550155601569
0157501592015950164101651
0169701698017380183501847
0185101854018620187501877
019880282073028437202866320287082
02871300287138028718102871880287772
028907602890820289182513133To Fo
028907602890820289182513133
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : LOSS OF SERVICE : Reference 7706 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7706   Issue : 1  
  Detected Date: 08/02/2013   Detected Time: 00:07  
  Start Date: 08/02/2013   Start Time: 00:07  
  Anticipated Clear Date: 08/02/2013   Anticipated Clear Time: 04:08  
  Next Update Date: 08/02/2013   Next Update Time: 01:30  
     
  Incident Headline: : EDINBURGH NODE 12227 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineer being tasked to site, no ETA known at present. Cause of the incident and estimated time or repair is not known at present. Next update will be at 01.30.

 
  Dialling Codes Affected:
0128901294013240133301339
0134001349013550136001382
0138301389014133014141014142
014177014194014610146301506
0152001542015550155601569
0157501592015950164101651
0169701698017380183501847
0185101854018620187501877
019880282073028437202866320287082
02871300287138028718102871880287772
028907602890820289182513133To Fo
028907602890820289182513133
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, February 5, 2013

Broadband Incident Report : : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE : Reference 7410 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7410   Issue : FINAL  
  Detected Date: 05/02/2013   Detected Time: 09:47  
  Start Date: 05/02/2013   Start Time: 09:46  
  Actual Clear Date: 05/02/2013   Actual Clear Time: 13:17  
     
  Incident Headline: : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 13:17 after a card was reseated at Newark.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01476
 
  Duration: 0 days 03 hours 31 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE : Reference 7410 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7410   Issue : 4  
  Detected Date: 05/02/2013   Detected Time: 09:47  
  Start Date: 05/02/2013   Start Time: 09:46  
  Anticipated Clear Date: 05/02/2013   Anticipated Clear Time: 14:50  
  Next Update Date: 05/02/2013   Next Update Time: 14:50  
     
  Incident Headline: : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: MSH operational team still investigating. Engineer on site at Nottingham co-oping and engineer en route to Newark we have no ETA at this time. Spare cards ordered to sites ETA 14:00. Estimated time of restoration not yet known. Next update will be at 14:50.  
  Dialling Codes Affected:
01476
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE : Reference 7410 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7410   Issue : 3  
  Detected Date: 05/02/2013   Detected Time: 09:47  
  Start Date: 05/02/2013   Start Time: 09:46  
  Anticipated Clear Date: 05/02/2013   Anticipated Clear Time: 14:30  
  Next Update Date: 05/02/2013   Next Update Time: 13:00  
     
  Incident Headline: : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers on site at Grantham and Nottingham investigating failure. Spare cards ordered ETA 14:00. Suspect root cause due to a card failure. Estimated time of restoration not yet known. Next update will be at 13:00

 
  Dialling Codes Affected:
01476
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE : Reference 7410 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7410   Issue : 2  
  Detected Date: 05/02/2013   Detected Time: 09:47  
  Start Date: 05/02/2013   Start Time: 09:46  
  Anticipated Clear Date: 05/02/2013   Anticipated Clear Time: 12:00  
  Next Update Date: 05/02/2013   Next Update Time: 12:00  
     
  Incident Headline: : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is caused by a MSH failure between Grantham and Nottingham. IMT7413/13 refers. Engineers tasked to both ends to investigate. Root cause not yet known. Estimated time of restoration not yet known. Next update will be at 12:00.

 
  Dialling Codes Affected:
01476
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CULBOKIE DSL 101 : LOSS OF SERVICE : Reference 7396 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7396   Issue : FINAL  
  Detected Date: 05/02/2013   Detected Time: 08:20  
  Start Date: 05/02/2013   Start Time: 08:16  
  Actual Clear Date: 05/02/2013   Actual Clear Time: 09:24  
     
  Incident Headline: : CULBOKIE DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 09:24. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01349
 
  Duration: 0 days 01 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : LOSS OF SERVICE : Reference 7410 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7410   Issue : 1  
  Detected Date: 05/02/2013   Detected Time: 09:47  
  Start Date: 05/02/2013   Start Time: 09:46  
  Anticipated Clear Date: 05/02/2013   Anticipated Clear Time: 11:50  
  Next Update Date: 05/02/2013   Next Update Time: 11:00  
     
  Incident Headline: : BUCKMINSTER MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: MSIP investigating. Root cause not yet known. Estimated time of restoration not yet known. Next update will be at 11:00.

 
  Dialling Codes Affected:
01476
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.