Saturday, September 27, 2014

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND AREA : LOSS OF SERVICE : INCIDENT CANCELLED. : Reference 36770 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36770   Issue : FINAL  
  Detected Date: 27/09/2014   Detected Time: 14:27  
  Start Date: 27/09/2014   Start Time: 14:23  
  Actual Clear Date: 27/09/2014   Actual Clear Time: 14:23  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN SCOTLAND AREA : LOSS OF SERVICE : INCIDENT CANCELLED.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001471014780152001599
0185101859018700187101878
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SCOTLAND AREA : LOSS OF SERVICE : Reference 36770 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36770   Issue : 1  
  Detected Date: 27/09/2014   Detected Time: 14:27  
  Start Date: 27/09/2014   Start Time: 14:23  
  Anticipated Clear Date: 27/09/2014   Anticipated Clear Time: 18:20  
  Next Update Date: 27/09/2014   Next Update Time: 16:20  
     
  Incident Headline: : MULTIPLE MUXES IN SCOTLAND AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0147001471014780152001599
0185101859018700187101878
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, September 26, 2014

Broadband Incident Report : : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE : Reference 36661 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36661   Issue : FINAL  
  Detected Date: 26/09/2014   Detected Time: 16:05  
  Start Date: 26/09/2014   Start Time: 16:05  
  Actual Clear Date: 26/09/2014   Actual Clear Time: 17:01  
     
  Incident Headline: : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:01 after a transmission system was switch to the protection path.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01929
 
  Duration: 0 days 00 hours 56 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX CMI : LOSS OF SERVICE : Reference 36661 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36661   Issue : 2  
  Detected Date: 26/09/2014   Detected Time: 16:05  
  Start Date: 26/09/2014   Start Time: 16:05  
  Anticipated Clear Date: 26/09/2014   Anticipated Clear Time: 18:05  
  Next Update Date: 26/09/2014   Next Update Time: 17:29  
     
  Incident Headline: : CORFE CASTLE MUX CMI : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note change to impact. Investigations are ongoing. Root cause and estimated time of repair are not known at present. Next update will be issued once the root cause has been determined and restoration plan is in place.
 
  Dialling Codes Affected:
01929
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX CMI : LOSS OF SERVICE : Reference 36661 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36661   Issue : 1  
  Detected Date: 26/09/2014   Detected Time: 16:05  
  Start Date: 26/09/2014   Start Time: 16:05  
  Anticipated Clear Date: 26/09/2014   Anticipated Clear Time: 18:05  
  Next Update Date: 26/09/2014   Next Update Time: 17:05  
     
  Incident Headline: : CORFE CASTLE MUX CMI : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 24, 2014

Broadband Incident Report : : 20 MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : FINAL  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Actual Clear Date: 24/09/2014   Actual Clear Time: 13:50  
     
  Incident Headline: : 20 MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored as of 13:50. It is believed there is a connection to the failure in North Wales. IMT36291 refers.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0123901267014370155801570
0164601656019700197401994
 
  Duration: 0 days 00 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0123901267014370155801570
0164601656019700197401994
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0123901267014370157001646
01656019700197401994
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0123901267015700164601656
019700197401994
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0123901267015700164601656
019700197401994
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0126701570016460165601974
01994
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0126701570016460165601970
0197401994
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE : Reference 36317 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36317   Issue : 1  
  Detected Date: 24/09/2014   Detected Time: 13:43  
  Start Date: 24/09/2014   Start Time: 13:43  
  Anticipated Clear Date: 24/09/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 24/09/2014   Next Update Time: 15:30  
     
  Incident Headline: : MULTIPLE MUXES IN SOUTH WALES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
015700165601974
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.