Saturday, February 2, 2008

Broadband Incident Report : : ERX11 BIRMINGHAM3 : PARTIAL DEGRADED SERVICE : Reference 2604 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2604   Issue : 2  
  Detected Date: 02/02/2008   Detected Time: 16:36  
  Start Date: 02/02/2008   Start Time: 16:36  
  Anticipated Clear Date: 03/02/2008   Anticipated Clear Time: 02:30  
     
  Incident Headline: : ERX11 BIRMINGHAM3 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.
 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A card change will take place under planned work conditions to avoid further disruption to end-user service.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0129101386014550152701543
0156201591016330164301650
0166401873019020192601970
01974018730190201926
 
     

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System Time Stamp: 02/02/2008 19:16

Broadband Incident Report : : ERX11 BIRMINGHAM3 : PARTIAL DEGRADED SERVICE : Reference 2604 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2604   Issue : 1  
  Detected Date: 02/02/2008   Detected Time: 16:36  
  Start Date: 02/02/2008   Start Time: 16:36  
  Anticipated Clear Date: 03/02/2008   Anticipated Clear Time: 01:00  
     
  Incident Headline: : ERX11 BIRMINGHAM3 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing slow throughput.

It is possible that this disruption may not affect all end users.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0129101386014550152701543
0156201591016330164301650
0166401873019020192601970
01974018730190201926
 
     

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System Time Stamp: 02/02/2008 17:37

Friday, February 1, 2008

Broadband Incident Report : : DOWNTON MUX101 : LOSS OF SERVICE : Reference 2474 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2474   Issue : FINAL  
  Detected Date: 01/02/2008   Detected Time: 02:16  
  Start Date: 01/02/2008   Start Time: 02:15  
  Actual Clear Date: 01/02/2008   Actual Clear Time: 03:35  
     
  Incident Headline: : DOWNTON MUX101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
a Cable Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01725
 
     

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System Time Stamp: 01/02/2008 03:46

Broadband Incident Report : : DOWNTON MUX101 : LOSS OF SERVICE : Reference 2474 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2474   Issue : 2  
  Detected Date: 01/02/2008   Detected Time: 02:16  
  Start Date: 01/02/2008   Start Time: 02:15  
  Anticipated Clear Date: 01/02/2008   Anticipated Clear Time: 04:15  
     
  Incident Headline: : DOWNTON MUX101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01725
 
     

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System Time Stamp: 01/02/2008 03:10

Broadband Incident Report : : DOWNTON MUX101 : LOSS OF SERVICE : Reference 2474 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2474   Issue : 1  
  Detected Date: 01/02/2008   Detected Time: 02:16  
  Start Date: 01/02/2008   Start Time: 02:15  
  Anticipated Clear Date: 01/02/2008   Anticipated Clear Time: 04:15  
     
  Incident Headline: : DOWNTON MUX101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01725
 
     

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System Time Stamp: 01/02/2008 03:00

Broadband Incident Report : : LOWER HOLLOWAY MUX 1 : PARTIAL LOSS OF SERVICE : Reference 2467 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2467   Issue : FINAL  
  Detected Date: 01/02/2008   Detected Time: 00:07  
  Start Date: 01/02/2008   Start Time: 00:07  
  Actual Clear Date: 01/02/2008   Actual Clear Time: 02:35  
     
  Incident Headline: : LOWER HOLLOWAY MUX 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing an extender card change.


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02032110207607020760902076190207687
0207697020770002076090207619
 
     

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System Time Stamp: 01/02/2008 02:51

Broadband Incident Report : : LOWER HOLLOWAY MUX 1 : PARTIAL LOSS OF SERVICE : Reference 2467 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2467   Issue : 2  
  Detected Date: 01/02/2008   Detected Time: 00:07  
  Start Date: 01/02/2008   Start Time: 00:07  
  Anticipated Clear Date: 01/02/2008   Anticipated Clear Time: 03:09  
     
  Incident Headline: : LOWER HOLLOWAY MUX 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer on site and co-oping with DSL Ops.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02032110207607020760902076190207687
0207697020770002076090207619
 
     

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System Time Stamp: 01/02/2008 02:25

Broadband Incident Report : : LOWER HOLLOWAY MUX 1 : PARTIAL LOSS OF SERVICE : Reference 2467 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2467   Issue : 1  
  Detected Date: 01/02/2008   Detected Time: 00:07  
  Start Date: 01/02/2008   Start Time: 00:07  
  Anticipated Clear Date: 01/02/2008   Anticipated Clear Time: 02:23  
     
  Incident Headline: : LOWER HOLLOWAY MUX 1 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer en-route to investigate cause of failure.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
02032110207607020760902076190207687
0207697020770002076090207619
 
     

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System Time Stamp: 01/02/2008 01:27

Thursday, January 31, 2008

Broadband Incident Report : : EDINBURGH 2 ERX8 : LOSS OF SERVICE : Reference 2385 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2385   Issue : 1  
  Detected Date: 31/01/2008   Detected Time: 05:36  
  Start Date: 31/01/2008   Start Time: 05:26  
  Anticipated Clear Date: 31/01/2008   Anticipated Clear Time: 07:26  
     
  Incident Headline: : EDINBURGH 2 ERX8 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 31/01/2008 05:51

Wednesday, January 30, 2008

Broadband Incident Report : : BRINSCALL MUX 101, ROSSENDALE MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE : Reference 2364 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2364   Issue : FINAL  
  Detected Date: 30/01/2008   Detected Time: 17:23  
  Start Date: 30/01/2008   Start Time: 17:23  
  Actual Clear Date: 30/01/2008   Actual Clear Time: 20:44  
     
  Incident Headline: : BRINSCALL MUX 101, ROSSENDALE MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].






 
  Progress Details: Service has been restored by completing a Card Change .

This issue may have been due toan Equipment Failure.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
012540125701706
 
     

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System Time Stamp: 30/01/2008 20:57

Broadband Incident Report : : BRINSCALL MUX 101, ROSSENDALE MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE : Reference 2364 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2364   Issue : 5  
  Detected Date: 30/01/2008   Detected Time: 17:23  
  Start Date: 30/01/2008   Start Time: 17:23  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 21:11  
     
  Incident Headline: : BRINSCALL MUX 101, ROSSENDALE MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
012540125701706
 
     

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System Time Stamp: 30/01/2008 20:18

Broadband Incident Report : : BRINSCALL MUX 101, ROSSENDALE MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE : Reference 2364 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2364   Issue : 4  
  Detected Date: 30/01/2008   Detected Time: 17:23  
  Start Date: 30/01/2008   Start Time: 17:23  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 20:35  
     
  Incident Headline: : BRINSCALL MUX 101, ROSSENDALE MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site and is en-route.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
012540125701706
 
     

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System Time Stamp: 30/01/2008 19:45

Broadband Incident Report : : BRINSCALL MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE : Reference 2364 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2364   Issue : 3  
  Detected Date: 30/01/2008   Detected Time: 17:23  
  Start Date: 30/01/2008   Start Time: 17:23  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 19:27  
     
  Incident Headline: : BRINSCALL MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0125401257
 
     

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System Time Stamp: 30/01/2008 18:32

Broadband Incident Report : : BRINSCALL MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE : Reference 2364 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2364   Issue : 2  
  Detected Date: 30/01/2008   Detected Time: 17:23  
  Start Date: 30/01/2008   Start Time: 17:23  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 19:23  
     
  Incident Headline: : BRINSCALL MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0125401257
 
     

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System Time Stamp: 30/01/2008 18:10

Broadband Incident Report : : BRINSCALL MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE : Reference 2364 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2364   Issue : 1  
  Detected Date: 30/01/2008   Detected Time: 17:23  
  Start Date: 30/01/2008   Start Time: 17:23  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 19:23  
     
  Incident Headline: : BRINSCALL MUX 101 & CHORLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0125401257
 
     

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System Time Stamp: 30/01/2008 17:44

Broadband Incident Report : MELTON MOWBRAY MUX 102 : LOSS OF SERVICE : Reference 2285 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2285   Issue : FINAL  
  Detected Date: 30/01/2008   Detected Time: 07:31  
  Start Date: 30/01/2008   Start Time: 07:30  
  Actual Clear Date: 30/01/2008   Actual Clear Time: 13:36  
     
  Incident Headline: MELTON MOWBRAY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01664
 
     

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System Time Stamp: 30/01/2008 13:57

Broadband Incident Report : MELTON MOWBRAY MUX 102 : LOSS OF SERVICE : Reference 2285 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2285   Issue : 6  
  Detected Date: 30/01/2008   Detected Time: 07:31  
  Start Date: 30/01/2008   Start Time: 07:30  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 14:45  
     
  Incident Headline: MELTON MOWBRAY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01664
 
     

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System Time Stamp: 30/01/2008 13:42

Broadband Incident Report : MELTON MOWBRAY MUX 102 : LOSS OF SERVICE : Reference 2285 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2285   Issue : 5  
  Detected Date: 30/01/2008   Detected Time: 07:31  
  Start Date: 30/01/2008   Start Time: 07:30  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 13:29  
     
  Incident Headline: MELTON MOWBRAY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is completing further diagnostics.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01664
 
     

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System Time Stamp: 30/01/2008 12:37

Broadband Incident Report : MELTON MOWBRAY MUX 102 : LOSS OF SERVICE : Reference 2285 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2285   Issue : 4  
  Detected Date: 30/01/2008   Detected Time: 07:31  
  Start Date: 30/01/2008   Start Time: 07:30  
  Anticipated Clear Date: 30/01/2008   Anticipated Clear Time: 12:30  
     
  Incident Headline: MELTON MOWBRAY MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A software engineer has been sent to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01664
 
     

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System Time Stamp: 30/01/2008 10:24