Friday, March 11, 2016

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE (CI) : Reference 12172 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12172   Issue : FINAL  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:27  
  Actual Clear Date: 11/03/2016   Actual Clear Time: 21:14  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 21:14 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0283087To Fo
 
  Duration: 0 days 10 hours 46 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 12173 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12173   Issue : FINAL  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:29  
  Actual Clear Date: 11/03/2016   Actual Clear Time: 21:07  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 21:07 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0283087
 
  Duration: 0 days 10 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE (CI) : Reference 12172 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12172   Issue : 4  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:27  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 23:30  
  Next Update Date: 11/03/2016   Next Update Time: 23:00  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
0283087To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 12173 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12173   Issue : 3  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:29  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 23:30  
  Next Update Date: 11/03/2016   Next Update Time: 23:00  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
0283087
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE : Reference 12172 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12172   Issue : 3  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:27  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 20:00  
  Next Update Date: 11/03/2016   Next Update Time: 16:00  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact. This is running as a child case of the parent P1 incident IMT12194/16. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
0283087To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 12173 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12173   Issue : 2  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:29  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 20:00  
  Next Update Date: 11/03/2016   Next Update Time: 16:00  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact. This is running as a child case of the parent P1 incident IMT12194/16. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
0283087
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE : Reference 12172 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12172   Issue : 2  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:27  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 14:32  
  Next Update Date: 11/03/2016   Next Update Time: 12:30  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: ADSL Ops teams are currently investigating further with Transmission Ops teams to identify the failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
0283087To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE : Reference 12172 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12172   Issue : 1  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:27  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 14:32  
  Next Update Date: 11/03/2016   Next Update Time: 11:32  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0283087To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE : Reference 12173 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12173   Issue : 1  
  Detected Date: 11/03/2016   Detected Time: 10:32  
  Start Date: 11/03/2016   Start Time: 10:29  
  Anticipated Clear Date: 11/03/2016   Anticipated Clear Time: 14:32  
  Next Update Date: 11/03/2016   Next Update Time: 11:32  
     
  Incident Headline: ADSL :[NEWTOWNHAMILTON ( BTNI )]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0283087
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 10, 2016

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 11942 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11942   Issue : FINAL  
  Detected Date: 10/03/2016   Detected Time: 04:08  
  Start Date: 10/03/2016   Start Time: 04:02  
  Actual Clear Date: 10/03/2016   Actual Clear Time: 04:02  
     
  Incident Headline: ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - This was caused by a planned work on Transmission, ref PW307102 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 11931 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11931   Issue : FINAL  
  Detected Date: 10/03/2016   Detected Time: 04:07  
  Start Date: 10/03/2016   Start Time: 04:02  
  Actual Clear Date: 10/03/2016   Actual Clear Time: 04:02  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Part of planned work PW307102 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01237
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE : Reference 11946 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11946   Issue : FINAL  
  Detected Date: 10/03/2016   Detected Time: 04:08  
  Start Date: 10/03/2016   Start Time: 04:01  
  Actual Clear Date: 10/03/2016   Actual Clear Time: 04:01  
     
  Incident Headline: ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - This was caused by a planned work on Transmission, ref PW307102 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01643
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE : Reference 11946 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11946   Issue : 1  
  Detected Date: 10/03/2016   Detected Time: 04:08  
  Start Date: 10/03/2016   Start Time: 04:01  
  Anticipated Clear Date: 10/03/2016   Anticipated Clear Time: 08:08  
  Next Update Date: 10/03/2016   Next Update Time: 05:08  
     
  Incident Headline: ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01643
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.