Saturday, May 12, 2012

Broadband Incident Report : : FREETHORPE MUX 101 : DEGRADED SERVICE : Reference 15927 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15927   Issue : FINAL  
  Detected Date: 12/05/2012   Detected Time: 14:45  
  Start Date: 12/05/2012   Start Time: 14:42  
  Actual Clear Date: 12/05/2012   Actual Clear Time: 16:30  
     
  Incident Headline: : FREETHORPE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 16:20 ; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01493
 
  Duration: 0 days 01 hours 48 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FREETHORPE MUX 101 : DEGRADED SERVICE : Reference 15927 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15927   Issue : 2  
  Detected Date: 12/05/2012   Detected Time: 14:45  
  Start Date: 12/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 12/05/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 12/05/2012   Next Update Time: 17:30  
     
  Incident Headline: : FREETHORPE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer en route to site to investigate cause of degraded service. Spare hardware ordered  
  Dialling Codes Affected:
01493
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FREETHORPE MUX 101 : DEGRADED SERVICE : Reference 15927 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15927   Issue : 1  
  Detected Date: 12/05/2012   Detected Time: 14:45  
  Start Date: 12/05/2012   Start Time: 14:42  
  Anticipated Clear Date: 12/05/2012   Anticipated Clear Time: 18:00  
  Next Update Date: 12/05/2012   Next Update Time: 16:15  
     
  Incident Headline: : FREETHORPE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 16:15.
 
  Dialling Codes Affected:
01493
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, May 10, 2012

Broadband Incident Report : : SADDLEWORTH MUX 102 : LOSS OF SERVICE : Reference 15649 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15649   Issue : FINAL  
  Detected Date: 10/05/2012   Detected Time: 13:23  
  Start Date: 10/05/2012   Start Time: 13:21  
  Actual Clear Date: 10/05/2012   Actual Clear Time: 18:30  
     
  Incident Headline: : SADDLEWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01457
 
  Duration: 0 days 05 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SADDLEWORTH MUX 102 : LOSS OF SERVICE : Reference 15649 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15649   Issue : 4  
  Detected Date: 10/05/2012   Detected Time: 13:23  
  Start Date: 10/05/2012   Start Time: 13:21  
  Anticipated Clear Date: 10/05/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 10/05/2012   Next Update Time: 19:00  
     
  Incident Headline: : SADDLEWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 19:00
 
  Dialling Codes Affected:
01457
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SADDLEWORTH MUX 102 : LOSS OF SERVICE : Reference 15649 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15649   Issue : 3  
  Detected Date: 10/05/2012   Detected Time: 13:23  
  Start Date: 10/05/2012   Start Time: 13:21  
  Anticipated Clear Date: 10/05/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 10/05/2012   Next Update Time: 17:15  
     
  Incident Headline: : SADDLEWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site investigating cause of failure. Next update will be at 17:15
 
  Dialling Codes Affected:
01457
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SADDLEWORTH MUX 102 : LOSS OF SERVICE : Reference 15649 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15649   Issue : 2  
  Detected Date: 10/05/2012   Detected Time: 13:23  
  Start Date: 10/05/2012   Start Time: 13:21  
  Anticipated Clear Date: 10/05/2012   Anticipated Clear Time: 16:21  
  Next Update Date: 10/05/2012   Next Update Time: 15:45  
     
  Incident Headline: : SADDLEWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01457
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SADDLEWORTH MUX 102 : LOSS OF SERVICE : Reference 15649 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15649   Issue : 1  
  Detected Date: 10/05/2012   Detected Time: 13:23  
  Start Date: 10/05/2012   Start Time: 13:21  
  Anticipated Clear Date: 10/05/2012   Anticipated Clear Time: 15:21  
  Next Update Date: 10/05/2012   Next Update Time: 14:30  
     
  Incident Headline: : SADDLEWORTH MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational team completing initial diagnostics. Next update will be at 14:30

 
  Dialling Codes Affected:
01457
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PLYMOUTH NODE 11010 : PARTIAL LOSS OF SERVICE : Reference 15475 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15475   Issue : 1  
  Detected Date: 10/05/2012   Detected Time: 00:31  
  Start Date: 10/05/2012   Start Time: 00:31  
  Anticipated Clear Date: 10/05/2012   Anticipated Clear Time: 00:34  
  Next Update Date: 10/05/2012   Next Update Time: 00:34  
     
  Incident Headline: : PLYMOUTH NODE 11010 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 00:34 by completing a change of hardware.  
  Dialling Codes Affected:
01209015790173601822
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 9, 2012

Broadband Incident Report : : PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE : Reference 15459 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15459   Issue : FINAL  
  Detected Date: 09/05/2012   Detected Time: 20:26  
  Start Date: 09/05/2012   Start Time: 20:24  
  Actual Clear Date: 09/05/2012   Actual Clear Time: 20:36  
     
  Incident Headline: : PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 20:36; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01209015790173601822
 
  Duration: 0 days 00 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE : Reference 15459 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15459   Issue : 1  
  Detected Date: 09/05/2012   Detected Time: 20:26  
  Start Date: 09/05/2012   Start Time: 20:24  
  Anticipated Clear Date: 09/05/2012   Anticipated Clear Time: 22:24  
  Next Update Date: 09/05/2012   Next Update Time: 21:30  
     
  Incident Headline: : PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 21:30
 
  Dialling Codes Affected:
01209015790173601822
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, May 6, 2012

Broadband Incident Report : : STOKE FLEMING DSL 001 : INCIDENT CANCELLED : Reference 14835 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14835   Issue : FINAL  
  Detected Date: 06/05/2012   Detected Time: 18:15  
  Start Date: 06/05/2012   Start Time: 17:59  
  Actual Clear Date: 06/05/2012   Actual Clear Time: 17:59  
     
  Incident Headline: : STOKE FLEMING DSL 001 : INCIDENT CANCELLED  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Closure Details: Incident cancelled as found to be due to an emergency planned work. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01803
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING DSL 001 : LOSS OF SERVICE : Reference 14835 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14835   Issue : 4  
  Detected Date: 06/05/2012   Detected Time: 18:15  
  Start Date: 06/05/2012   Start Time: 17:59  
  Anticipated Clear Date: 06/05/2012   Anticipated Clear Time: 22:30  
  Next Update Date: 06/05/2012   Next Update Time: 22:30  
     
  Incident Headline: : STOKE FLEMING DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01803
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.