Saturday, January 31, 2015

Broadband Incident Report : : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE : Reference 4585 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4585   Issue : FINAL  
  Detected Date: 31/01/2015   Detected Time: 00:40  
  Start Date: 31/01/2015   Start Time: 00:35  
  Actual Clear Date: 31/01/2015   Actual Clear Time: 00:50  
     
  Incident Headline: : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service auto restored at 00:50 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01301
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE : Reference 4585 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4585   Issue : FINAL  
  Detected Date: 31/01/2015   Detected Time: 00:40  
  Start Date: 31/01/2015   Start Time: 00:35  
  Actual Clear Date: 31/01/2015   Actual Clear Time: 00:50  
     
  Incident Headline: ADSL : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 00:50 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01301
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE : Reference 4585 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4585   Issue : 2  
  Detected Date: 31/01/2015   Detected Time: 00:40  
  Start Date: 31/01/2015   Start Time: 00:35  
  Anticipated Clear Date: 31/01/2015   Anticipated Clear Time: 02:35  
  Next Update Date: 31/01/2015   Next Update Time: 01:41  
     
  Incident Headline: : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{283} Broadband customers at LOCHGOILHEAD

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01301
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE : Reference 4585 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4585   Issue : 1  
  Detected Date: 31/01/2015   Detected Time: 00:40  
  Start Date: 31/01/2015   Start Time: 00:35  
  Anticipated Clear Date: 31/01/2015   Anticipated Clear Time: 02:35  
  Next Update Date: 31/01/2015   Next Update Time: 01:41  
     
  Incident Headline: : LOCHGOILHEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01301
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 30, 2015

Broadband Incident Report : MSIP : FAKENHAM NODE 09006 : DEGRADED SERVICE : Reference 4465 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4465   Issue : FINAL  
  Detected Date: 30/01/2015   Detected Time: 11:17  
  Start Date: 30/01/2015   Start Time: 11:17  
  Actual Clear Date: 30/01/2015   Actual Clear Time: 11:18  
     
  Incident Headline: MSIP : FAKENHAM NODE 09006 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 11:18 after a remote reset was performed. Incident downgraded to P2 to reflect the criteria. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012630136251362
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAKENHAM NODE 09006 : DEGRADED SERVICE : Reference 4465 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4465   Issue : 2  
  Detected Date: 30/01/2015   Detected Time: 11:17  
  Start Date: 30/01/2015   Start Time: 11:17  
  Anticipated Clear Date: 30/01/2015   Anticipated Clear Time: 13:17  
  Next Update Date: 30/01/2015   Next Update Time: 12:17  
     
  Incident Headline: : FAKENHAM NODE 09006 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Customer impact: Degraded internet services for {605} Broadband end users.

Current Situation: Estimated time of restoration not yet known.
 
  Dialling Codes Affected:
012630136251362
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAKENHAM NODE 09006 : DEGRADED SERVICE : Reference 4465 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4465   Issue : 1  
  Detected Date: 30/01/2015   Detected Time: 11:17  
  Start Date: 30/01/2015   Start Time: 11:17  
  Anticipated Clear Date: 30/01/2015   Anticipated Clear Time: 13:17  
  Next Update Date: 30/01/2015   Next Update Time: 12:17  
     
  Incident Headline: : FAKENHAM NODE 09006 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
012630136251362
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 4253 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4253   Issue : FINAL  
  Detected Date: 29/01/2015   Detected Time: 12:14  
  Start Date: 29/01/2015   Start Time: 12:10  
  Actual Clear Date: 29/01/2015   Actual Clear Time: 12:27  
     
  Incident Headline: ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {569} Broadband customers.  
  Closure Details: Customer service was fully restored at 12:27 following a fibre repair. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0159701982
 
  Duration: 0 days 00 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 29, 2015

Broadband Incident Report : ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 4253 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4253   Issue : FINAL  
  Detected Date: 29/01/2015   Detected Time: 12:14  
  Start Date: 29/01/2015   Start Time: 12:10  
  Actual Clear Date: 29/01/2015   Actual Clear Time: 12:27  
     
  Incident Headline: ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 569 Broadband customers.  
  Closure Details: Customer service was fully restored at 12:27 following a fibre repair. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0159701982
 
  Duration: 0 days 00 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 4253 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4253   Issue : FINAL  
  Detected Date: 29/01/2015   Detected Time: 12:14  
  Start Date: 29/01/2015   Start Time: 12:10  
  Actual Clear Date: 29/01/2015   Actual Clear Time: 12:27  
     
  Incident Headline: ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 12:27. Root cause is currently under investigation. A monitoring period has been observed to ensure stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0159701982
 
  Duration: 0 days 00 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 4253 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4253   Issue : 2  
  Detected Date: 29/01/2015   Detected Time: 12:14  
  Start Date: 29/01/2015   Start Time: 12:10  
  Anticipated Clear Date: 29/01/2015   Anticipated Clear Time: 14:10  
  Next Update Date: 29/01/2015   Next Update Time: 13:14  
     
  Incident Headline: : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 4253 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4253   Issue : 1  
  Detected Date: 29/01/2015   Detected Time: 12:14  
  Start Date: 29/01/2015   Start Time: 12:10  
  Anticipated Clear Date: 29/01/2015   Anticipated Clear Time: 14:10  
  Next Update Date: 29/01/2015   Next Update Time: 13:14  
     
  Incident Headline: : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HUNDRED HOUSE MUX 101 : LOSS OF SERVICE : Reference 4023 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4023   Issue : FINAL  
  Detected Date: 28/01/2015   Detected Time: 10:20  
  Start Date: 28/01/2015   Start Time: 10:15  
  Actual Clear Date: 29/01/2015   Actual Clear Time: 04:57  
     
  Incident Headline: : HUNDRED HOUSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04:57 after a PTO fixed the fibre fault under IMT4028/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0159701982
 
  Duration: 0 days 18 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.