Saturday, December 5, 2009

Broadband Incident Report : NCHGAR2 READING : LOSS OF RESILIENCE : Reference 30054 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30054   Issue : 2  
  Detected Date: 05/12/2009   Detected Time: 06:12  
  Start Date: 05/12/2009   Start Time: 06:05  
  Anticipated Clear Date: 05/12/2009   Anticipated Clear Time: 08:24  
     
  Incident Headline: NCHGAR2 READING : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 05/12/2009 07:26

Broadband Incident Report : NCHGAR2 READING : LOSS OF RESILIENCE : Reference 30054 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30054   Issue : 1  
  Detected Date: 05/12/2009   Detected Time: 06:12  
  Start Date: 05/12/2009   Start Time: 06:05  
  Anticipated Clear Date: 05/12/2009   Anticipated Clear Time: 08:05  
     
  Incident Headline: NCHGAR2 READING : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 05/12/2009 06:30

Friday, December 4, 2009

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29977   Issue : FINAL  
  Detected Date: 04/12/2009   Detected Time: 08:42  
  Start Date: 04/12/2009   Start Time: 08:41  
  Actual Clear Date: 04/12/2009   Actual Clear Time: 12:29  
     
  Incident Headline: : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to
a fibre fault.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 04/12/2009 20:41

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29977   Issue : 4  
  Detected Date: 04/12/2009   Detected Time: 08:42  
  Start Date: 04/12/2009   Start Time: 08:41  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 15:29  
     
  Incident Headline: : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 12:29, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 04/12/2009 13:06

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29977   Issue : 3  
  Detected Date: 04/12/2009   Detected Time: 08:42  
  Start Date: 04/12/2009   Start Time: 08:41  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 12:40  
     
  Incident Headline: : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 04/12/2009 11:12

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29977   Issue : 2  
  Detected Date: 04/12/2009   Detected Time: 08:42  
  Start Date: 04/12/2009   Start Time: 08:41  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 12:40  
     
  Incident Headline: : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 04/12/2009 10:25

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29977   Issue : 1  
  Detected Date: 04/12/2009   Detected Time: 08:42  
  Start Date: 04/12/2009   Start Time: 08:41  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 12:40  
     
  Incident Headline: : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 04/12/2009 08:59

Broadband Incident Report : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29853   Issue : FINAL  
  Detected Date: 03/12/2009   Detected Time: 08:32  
  Start Date: 03/12/2009   Start Time: 08:30  
  Actual Clear Date: 04/12/2009   Actual Clear Time: 05:30  
     
  Incident Headline: TYWYN ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 04/12/2009 08:14

Broadband Incident Report : : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue 10 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29853   Issue : 10  
  Detected Date: 03/12/2009   Detected Time: 08:32  
  Start Date: 03/12/2009   Start Time: 08:30  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 05:41  
     
  Incident Headline: : TYWYN ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 05:30 , we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 04/12/2009 06:06

Broadband Incident Report : : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29853   Issue : 9  
  Detected Date: 03/12/2009   Detected Time: 08:32  
  Start Date: 03/12/2009   Start Time: 08:30  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 06:35  
     
  Incident Headline: : TYWYN ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 04/12/2009 05:38

Broadband Incident Report : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29919 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29919   Issue : FINAL  
  Detected Date: 03/12/2009   Detected Time: 16:19  
  Start Date: 03/12/2009   Start Time: 16:17  
  Actual Clear Date: 03/12/2009   Actual Clear Time: 22:14  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 04/12/2009 03:48

Broadband Incident Report : : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29853   Issue : 8  
  Detected Date: 03/12/2009   Detected Time: 08:32  
  Start Date: 03/12/2009   Start Time: 08:30  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 04:12  
     
  Incident Headline: : TYWYN ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 04/12/2009 03:16

Broadband Incident Report : : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29853   Issue : 7  
  Detected Date: 03/12/2009   Detected Time: 08:32  
  Start Date: 03/12/2009   Start Time: 08:30  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 02:04  
     
  Incident Headline: : TYWYN ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 04/12/2009 01:08

Broadband Incident Report : : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29853   Issue : 6  
  Detected Date: 03/12/2009   Detected Time: 08:32  
  Start Date: 03/12/2009   Start Time: 08:30  
  Anticipated Clear Date: 04/12/2009   Anticipated Clear Time: 01:21  
     
  Incident Headline: : TYWYN ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01654
 
     

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System Time Stamp: 04/12/2009 00:27