Friday, July 13, 2007

Broadband Incident Report : : ESR1 READING 4 : LOSS OF SERVICE : Reference 17210 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17210   Issue : FINAL  
  Detected Date: 13/07/2007   Detected Time: 13:01  
  Start Date: 13/07/2007   Start Time: 13:01  
  Actual Clear Date: 13/07/2007   Actual Clear Time: 15:21  
     
  Incident Headline: : ESR1 READING 4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencing a loss or degradation of ADSL Service.

It is possible that this disruption may not have affected all end users.


 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 16:50

Broadband Incident Report : : NORMANTON DSL 001 & 002 : LOSS OF SERVICE : Reference 17198 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17198   Issue : FINAL  
  Detected Date: 13/07/2007   Detected Time: 12:06  
  Start Date: 13/07/2007   Start Time: 12:06  
  Actual Clear Date: 13/07/2007   Actual Clear Time: 14:30  
     
  Incident Headline: : NORMANTON DSL 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01924
 
     

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System Time Stamp: 13/07/2007 16:28

Broadband Incident Report : : ESR1 READING 4 : LOSS OF SERVICE : Reference 17210 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17210   Issue : 3  
  Detected Date: 13/07/2007   Detected Time: 13:01  
  Start Date: 13/07/2007   Start Time: 13:01  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 16:23  
     
  Incident Headline: : ESR1 READING 4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 15:29

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057333 Standard - (MID 7362515)

BT Wholesale - Broadband Planned Works

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13/07/2007 14:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057333

Planned duration details:

Planned start: 27/07/2007 00:00

Planned finish: 27/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057319 Standard - (MID 7362229)

BT Wholesale - Broadband Planned Works

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13/07/2007 14:42
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057319

Planned duration details:

Planned start: 27/07/2007 01:00

Planned finish: 27/07/2007 01:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 30 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057209 Emergency - (MID 7361942)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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13/07/2007 14:37
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057209

Planned duration details:

Planned start: 27/07/2007 00:01

Planned finish: 27/07/2007 01:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 60 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : NORMANTON DSL 001 & 002 : LOSS OF SERVICE : Reference 17198 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17198   Issue : 3  
  Detected Date: 13/07/2007   Detected Time: 12:06  
  Start Date: 13/07/2007   Start Time: 12:06  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 15:10  
     
  Incident Headline: : NORMANTON DSL 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01924
 
     

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System Time Stamp: 13/07/2007 14:12

Broadband Incident Report : : NTE BTDHG436 FOR KINGSTON : LOSS OF SERVICE : Reference 17218 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17218   Issue : 1  
  Detected Date: 13/07/2007   Detected Time: 13:44  
  Start Date: 13/07/2007   Start Time: 13:44  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 13:45  
     
  Incident Headline: : NTE BTDHG436 FOR KINGSTON : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a


Card Change
Card Reseat
Configuration
Connector Change
Reboot Of Application
This issue may have been due to

a Data Fault

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 13:59

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17210 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17210   Issue : 2  
  Detected Date: 13/07/2007   Detected Time: 13:01  
  Start Date: 13/07/2007   Start Time: 13:01  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 15:01  
     
  Incident Headline: : ESR1 READING 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site ETA 1400hours

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 13:54

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17210 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17210   Issue : 1  
  Detected Date: 13/07/2007   Detected Time: 13:01  
  Start Date: 13/07/2007   Start Time: 13:01  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 15:01  
     
  Incident Headline: : ESR1 READING 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 13:21

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17194 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17194   Issue : FINAL  
  Detected Date: 13/07/2007   Detected Time: 11:34  
  Start Date: 13/07/2007   Start Time: 11:33  
  Actual Clear Date: 13/07/2007   Actual Clear Time: 12:07  
     
  Incident Headline: : ESR1 READING 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Hardware change

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 12:45

Broadband Incident Report : : NORMANTON DSL 001 & 002 : LOSS OF SERVICE : Reference 17198 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17198   Issue : 2  
  Detected Date: 13/07/2007   Detected Time: 12:06  
  Start Date: 13/07/2007   Start Time: 12:06  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 14:06  
     
  Incident Headline: : NORMANTON DSL 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01924
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/07/2007 12:32

Broadband Incident Report : : NORMANTON DSL 001 & 002 : LOSS OF SERVICE : Reference 17198 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17198   Issue : 1  
  Detected Date: 13/07/2007   Detected Time: 12:06  
  Start Date: 13/07/2007   Start Time: 12:06  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 14:06  
     
  Incident Headline: : NORMANTON DSL 001 & 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].







 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01924
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/07/2007 12:17

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17194 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17194   Issue : 1  
  Detected Date: 13/07/2007   Detected Time: 11:34  
  Start Date: 13/07/2007   Start Time: 11:33  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 13:33  
     
  Incident Headline: : ESR1 READING 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 11:49

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17189 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17189   Issue : FINAL  
  Detected Date: 13/07/2007   Detected Time: 10:30  
  Start Date: 13/07/2007   Start Time: 01:26  
  Actual Clear Date: 13/07/2007   Actual Clear Time: 10:43  
     
  Incident Headline: : ESR1 READING 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Software Download

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 11:16

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17189 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17189   Issue : 1  
  Detected Date: 13/07/2007   Detected Time: 10:30  
  Start Date: 13/07/2007   Start Time: 01:26  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 11:30  
     
  Incident Headline: : ESR1 READING 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 13/07/2007 11:03

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17062   Issue : FINAL  
  Detected Date: 12/07/2007   Detected Time: 10:49  
  Start Date: 12/07/2007   Start Time: 10:49  
  Actual Clear Date: 12/07/2007   Actual Clear Time: 22:55  
     
  Incident Headline: : LOWDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Fibre repair
This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01159
 
     

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System Time Stamp: 13/07/2007 00:55

Thursday, July 12, 2007

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17062   Issue : 4  
  Detected Date: 12/07/2007   Detected Time: 10:49  
  Start Date: 12/07/2007   Start Time: 10:49  
  Anticipated Clear Date: 12/07/2007   Anticipated Clear Time: 22:00  
     
  Incident Headline: : LOWDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
New cable is now being installed, expected time of repair is midnight tonight.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01159
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 12/07/2007 19:10

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17062   Issue : 3  
  Detected Date: 12/07/2007   Detected Time: 10:49  
  Start Date: 12/07/2007   Start Time: 10:49  
  Anticipated Clear Date: 12/07/2007   Anticipated Clear Time: 15:44  
     
  Incident Headline: : LOWDHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01159
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 12/07/2007 14:48

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057289 Standard - (MID 7333621)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
12/07/2007 14:27
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057289

Planned duration details:

Planned start: 25/07/2007 02:00

Planned finish: 25/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 4 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057248 Standard - (MID 7333052)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
12/07/2007 14:09
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057248

Planned duration details:

Planned start: 25/07/2007 23:15

Planned finish: 26/07/2007 00:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 75 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.