Saturday, July 31, 2010

Broadband Incident Report : BARRY MUX 101 AND RHOOSE MUX 101 : LOSS OF SERVICE : Reference 21629 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21629   Issue : 2  
  Detected Date: 31/07/2010   Detected Time: 23:09  
  Start Date: 31/07/2010   Start Time: 23:09  
  Anticipated Clear Date: 01/08/2010   Anticipated Clear Time: 00:30  
     
  Incident Headline: BARRY MUX 101 AND RHOOSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01446
 
     

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System Time Stamp: 31/07/2010 23:40

Broadband Incident Report : : BARRY MUX 101 AND RHOOSE MUX 101 : LOSS OF SERVICE : Reference 21629 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21629   Issue : 1  
  Detected Date: 31/07/2010   Detected Time: 23:09  
  Start Date: 31/07/2010   Start Time: 23:09  
  Anticipated Clear Date: 01/08/2010   Anticipated Clear Time: 01:09  
     
  Incident Headline: : BARRY MUX 101 AND RHOOSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01446
 
     

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System Time Stamp: 31/07/2010 23:19

Thursday, July 29, 2010

Broadband Incident Report : : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE : Reference 21377 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21377   Issue : 1  
  Detected Date: 29/07/2010   Detected Time: 02:53  
  Start Date: 29/07/2010   Start Time: 02:53  
  Anticipated Clear Date: 29/07/2010   Anticipated Clear Time: 02:54  
     
  Incident Headline: : READING EDGE SWITCH ROUTER 4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 29/07/2010 03:04

Wednesday, July 28, 2010

Broadband Incident Report : : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE : Reference 21347 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21347   Issue : FINAL  
  Detected Date: 28/07/2010   Detected Time: 20:00  
  Start Date: 28/07/2010   Start Time: 19:45  
  Actual Clear Date: 28/07/2010   Actual Clear Time: 22:56  
     
  Incident Headline: : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012430140301730017980239234
02392350239236023924202392430239257
02392590239261023926402392710239278
0239279023926102392640239271
 
     

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System Time Stamp: 28/07/2010 23:53

Broadband Incident Report : : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE : Reference 21347 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21347   Issue : 3  
  Detected Date: 28/07/2010   Detected Time: 20:00  
  Start Date: 28/07/2010   Start Time: 19:45  
  Anticipated Clear Date: 28/07/2010   Anticipated Clear Time: 23:29  
     
  Incident Headline: : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012430140301798
 
     

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System Time Stamp: 28/07/2010 22:35

Broadband Incident Report : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE : Reference 21347 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21347   Issue : 2  
  Detected Date: 28/07/2010   Detected Time: 20:00  
  Start Date: 28/07/2010   Start Time: 19:45  
  Anticipated Clear Date: 28/07/2010   Anticipated Clear Time: 22:30  
     
  Incident Headline: FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012430140301798
 
     

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System Time Stamp: 28/07/2010 21:15

Broadband Incident Report : FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE : Reference 21347 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21347   Issue : 1  
  Detected Date: 28/07/2010   Detected Time: 20:00  
  Start Date: 28/07/2010   Start Time: 19:45  
  Anticipated Clear Date: 28/07/2010   Anticipated Clear Time: 21:45  
     
  Incident Headline: FITTLEWORTH ADSL 101 AND SIDLESHAM ADSL 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0124301798
 
     

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System Time Stamp: 28/07/2010 20:11

Broadband Incident Report : MAIDSTONE : LOSS OF RESILIENCE : Reference 20912 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20912   Issue : FINAL  
  Detected Date: 24/07/2010   Detected Time: 16:56  
  Start Date: 24/07/2010   Start Time: 16:56  
  Actual Clear Date: 28/07/2010   Actual Clear Time: 15:05  
     
  Incident Headline: MAIDSTONE : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 28/07/2010 17:59

Broadband Incident Report : MAIDSTONE : LOSS OF RESILIENCE : Reference 20912 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20912   Issue : 1  
  Detected Date: 24/07/2010   Detected Time: 16:56  
  Start Date: 24/07/2010   Start Time: 16:56  
  Anticipated Clear Date: 28/07/2010   Anticipated Clear Time: 17:30  
     
  Incident Headline: MAIDSTONE : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 28/07/2010 15:39

Tuesday, July 27, 2010

Broadband Incident Report : ESR9 MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 21132 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21132   Issue : FINAL  
  Detected Date: 27/07/2010   Detected Time: 06:00  
  Start Date: 27/07/2010   Start Time: 06:00  
  Actual Clear Date: 27/07/2010   Actual Clear Time: 06:54  
     
  Incident Headline: ESR9 MANCHESTER : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Configuration correction

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01274
 
     

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System Time Stamp: 27/07/2010 07:36

Broadband Incident Report : : ESR9 MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 21132 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21132   Issue : 1  
  Detected Date: 27/07/2010   Detected Time: 06:00  
  Start Date: 27/07/2010   Start Time: 06:00  
  Anticipated Clear Date: 27/07/2010   Anticipated Clear Time: 08:00  
     
  Incident Headline: : ESR9 MANCHESTER : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
01274
 
     

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System Time Stamp: 27/07/2010 06:13

Monday, July 26, 2010

Broadband Incident Report : : PENCAITLAND MUX 101 : LOSS OF SERVICE : Reference 20993 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20993   Issue : FINAL  
  Detected Date: 26/07/2010   Detected Time: 00:51  
  Start Date: 26/07/2010   Start Time: 00:49  
  Actual Clear Date: 26/07/2010   Actual Clear Time: 02:20  
     
  Incident Headline: : PENCAITLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat


This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01875
 
     

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System Time Stamp: 26/07/2010 02:37

Broadband Incident Report : : PENCAITLAND MUX 101 : LOSS OF SERVICE : Reference 20993 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20993   Issue : 1  
  Detected Date: 26/07/2010   Detected Time: 00:51  
  Start Date: 26/07/2010   Start Time: 00:49  
  Anticipated Clear Date: 26/07/2010   Anticipated Clear Time: 07:00  
     
  Incident Headline: : PENCAITLAND MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01875
 
     

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System Time Stamp: 26/07/2010 01:16

Sunday, July 25, 2010

Broadband Incident Report : : ERX1 .SHEFFIELD : DEGRADED SERVICE : Reference 20919 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20919   Issue : FINAL  
  Detected Date: 24/07/2010   Detected Time: 21:19  
  Start Date: 24/07/2010   Start Time: 21:16  
  Actual Clear Date: 25/07/2010   Actual Clear Time: 06:00  
     
  Incident Headline: : ERX1 .SHEFFIELD : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


This issue may have been due to
a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 25/07/2010 06:47