Friday, December 30, 2016

Broadband Incident Report : ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI) : Reference 111427 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111427   Issue : FINAL  
  Detected Date: 29/12/2016   Detected Time: 19:08  
  Start Date: 29/12/2016   Start Time: 18:58  
  Actual Clear Date: 29/12/2016   Actual Clear Time: 23:18  
     
  Incident Headline: ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 23:18 after a hardware change at Kinellar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 04 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI) : Reference 111427 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111427   Issue : FINAL  
  Detected Date: 29/12/2016   Detected Time: 19:08  
  Start Date: 29/12/2016   Start Time: 18:58  
  Actual Clear Date: 29/12/2016   Actual Clear Time: 23:18  
     
  Incident Headline: ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 23:18 after a hardware change at Kinellar. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224
 
  Duration: 0 days 04 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 29, 2016

Broadband Incident Report : ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI) : Reference 111427 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111427   Issue : 3  
  Detected Date: 29/12/2016   Detected Time: 19:08  
  Start Date: 29/12/2016   Start Time: 18:58  
  Anticipated Clear Date: 29/12/2016   Anticipated Clear Time: 23:08  
  Next Update Date: 29/12/2016   Next Update Time: 22:30  
     
  Incident Headline: ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is on site at Kinellar investigating the cause of the failure. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01224
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI) : Reference 111427 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111427   Issue : 2  
  Detected Date: 29/12/2016   Detected Time: 19:08  
  Start Date: 29/12/2016   Start Time: 18:58  
  Anticipated Clear Date: 29/12/2016   Anticipated Clear Time: 23:08  
  Next Update Date: 29/12/2016   Next Update Time: 21:15  
     
  Incident Headline: ADSL : KINELLAR : MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is en route to site to investigate the cause of the failure, his ETA is 20:30. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01224
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 111427 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111427   Issue : 1  
  Detected Date: 29/12/2016   Detected Time: 19:08  
  Start Date: 29/12/2016   Start Time: 18:58  
  Anticipated Clear Date: 29/12/2016   Anticipated Clear Time: 23:08  
  Next Update Date: 29/12/2016   Next Update Time: 20:08  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01224
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 27, 2016

Broadband Incident Report : : ERX2.MILTONKEYNES : LOSS OF SERVICE : Reference 111138 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111138   Issue : FINAL  
  Detected Date: 27/12/2016   Detected Time: 22:05  
  Start Date: 27/12/2016   Start Time: 22:04  
  Actual Clear Date: 27/12/2016   Actual Clear Time: 22:30  
     
  Incident Headline: : ERX2.MILTONKEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: All services were confirmed as fully restored at 22:30 following an unplanned equipment restart at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234 01295 01296 01335 01438
01494 01525 01530 01608 01664
01767 01773 01778 01793 01827
01832 01865 01869 01945 01949
01993
 
  Duration: 0 days 00 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : ERX2.MILTONKEYNES : LOSS OF SERVICE : Reference 111138 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111138   Issue : FINAL  
  Detected Date: 27/12/2016   Detected Time: 22:05  
  Start Date: 27/12/2016   Start Time: 22:04  
  Actual Clear Date: 27/12/2016   Actual Clear Time: 22:30  
     
  Incident Headline: BBIP : ERX2.MILTONKEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: All services were confirmed as fully restored at 22:30 following an unplanned equipment restart at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234 01295 01296 01335 01438
01494 01525 01530 01608 01664
01767 01773 01778 01793 01827
01832 01865 01869 01945 01949
01993
 
  Duration: 0 days 00 hours 26 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX2.MILTONKEYNES : LOSS OF SERVICE : Reference 111138 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111138   Issue : 2  
  Detected Date: 27/12/2016   Detected Time: 22:05  
  Start Date: 27/12/2016   Start Time: 22:04  
  Anticipated Clear Date: 28/12/2016   Anticipated Clear Time: 00:04  
  Next Update Date: 27/12/2016   Next Update Time: 23:08  
     
  Incident Headline: : ERX2.MILTONKEYNES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Accurate customer count as amended - 1843  
  Dialling Codes Affected:
01234 01295 01296 01335 01438
01494 01525 01530 01608 01664
01767 01773 01778 01793 01827
01832 01865 01869 01945 01949
01993
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX2.MILTONKEYNES : LOSS OF SERVICE : Reference 111138 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111138   Issue : 1  
  Detected Date: 27/12/2016   Detected Time: 22:05  
  Start Date: 27/12/2016   Start Time: 22:04  
  Anticipated Clear Date: 28/12/2016   Anticipated Clear Time: 00:04  
  Next Update Date: 27/12/2016   Next Update Time: 23:08  
     
  Incident Headline: : ERX2.MILTONKEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01234 01295 01296 01335 01438
01494 01525 01530 01608 01664
01767 01773 01778 01793 01827
01832 01865 01869 01945 01949
01993
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 20, 2016

Broadband Incident Report : ADSL : WHITCHURCH MUX 301 : LOSS OF SERVICE (CI) : Reference 110063 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 110063   Issue : FINAL  
  Detected Date: 19/12/2016   Detected Time: 23:06  
  Start Date: 19/12/2016   Start Time: 23:06  
  Actual Clear Date: 20/12/2016   Actual Clear Time: 04:31  
     
  Incident Headline: ADSL : WHITCHURCH MUX 301 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 04:31. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01296
 
  Duration: 0 days 05 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHITCHURCH MUX 301 : LOSS OF SERVICE : Reference 110063 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 110063   Issue : 4  
  Detected Date: 19/12/2016   Detected Time: 23:06  
  Start Date: 19/12/2016   Start Time: 23:06  
  Anticipated Clear Date: 20/12/2016   Anticipated Clear Time: 04:30  
  Next Update Date: 20/12/2016   Next Update Time: 04:00  
     
  Incident Headline: : WHITCHURCH MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Services have engaged the Vendor to rebuild Virtual Paths. Estimated time of repair is not known at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01296
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, December 19, 2016

Broadband Incident Report : ADSL : WHITCHURCH MUX 301 : DEGRADED SERVICE (CI) : Reference 110027 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 110027   Issue : FINAL  
  Detected Date: 19/12/2016   Detected Time: 22:24  
  Start Date: 19/12/2016   Start Time: 22:20  
  Actual Clear Date: 19/12/2016   Actual Clear Time: 23:05  
     
  Incident Headline: ADSL : WHITCHURCH MUX 301 : DEGRADED SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Please note that the impact has changed from degraded service to loss of service as of 23:06. This incident will be closed to capture the degraded service times and the loss of service incident will be managed on IMT110063/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01296
 
  Duration: 0 days 00 hours 45 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHITCHURCH MUX 301 :DEGRADED SERVICE : Reference 110027 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 110027   Issue : 2  
  Detected Date: 19/12/2016   Detected Time: 22:24  
  Start Date: 19/12/2016   Start Time: 22:20  
  Anticipated Clear Date: 20/12/2016   Anticipated Clear Time: 00:20  
  Next Update Date: 19/12/2016   Next Update Time: 23:24  
     
  Incident Headline: : WHITCHURCH MUX 301 :DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Degraded internet services for {80} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01296
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.