Saturday, February 9, 2008

Broadband Incident Report : : BANWELL MUX 101 : DEGRADED SERVICE : Reference 3227 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3227   Issue : 3  
  Detected Date: 09/02/2008   Detected Time: 22:43  
  Start Date: 09/02/2008   Start Time: 22:43  
  Anticipated Clear Date: 10/02/2008   Anticipated Clear Time: 01:43  
     
  Incident Headline: : BANWELL MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01934
 
     

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System Time Stamp: 09/02/2008 23:34

Broadband Incident Report : : BANWELL MUX 101 : DEGRADED SERVICE : Reference 3227 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3227   Issue : 2  
  Detected Date: 09/02/2008   Detected Time: 22:43  
  Start Date: 09/02/2008   Start Time: 22:43  
  Anticipated Clear Date: 10/02/2008   Anticipated Clear Time: 00:43  
     
  Incident Headline: : BANWELL MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01934
 
     

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System Time Stamp: 09/02/2008 23:15

Broadband Incident Report : : BANWELL MUX 101 : DEGRADED SERVICE : Reference 3227 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3227   Issue : 1  
  Detected Date: 09/02/2008   Detected Time: 22:43  
  Start Date: 09/02/2008   Start Time: 22:43  
  Anticipated Clear Date: 10/02/2008   Anticipated Clear Time: 00:43  
     
  Incident Headline: : BANWELL MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.





 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01934
 
     

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System Time Stamp: 09/02/2008 23:00

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 3219 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3219   Issue : FINAL  
  Detected Date: 09/02/2008   Detected Time: 16:28  
  Start Date: 09/02/2008   Start Time: 16:28  
  Actual Clear Date: 09/02/2008   Actual Clear Time: 21:00  
     
  Incident Headline: : ECCLESHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Power Cycle

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01785
 
     

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System Time Stamp: 09/02/2008 21:35

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 3219 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3219   Issue : 5  
  Detected Date: 09/02/2008   Detected Time: 16:28  
  Start Date: 09/02/2008   Start Time: 16:28  
  Anticipated Clear Date: 09/02/2008   Anticipated Clear Time: 21:59  
     
  Incident Headline: : ECCLESHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01785
 
     

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System Time Stamp: 09/02/2008 21:03

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 3219 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3219   Issue : 4  
  Detected Date: 09/02/2008   Detected Time: 16:28  
  Start Date: 09/02/2008   Start Time: 16:28  
  Anticipated Clear Date: 09/02/2008   Anticipated Clear Time: 21:04  
     
  Incident Headline: : ECCLESHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is travelling to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01785
 
     

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System Time Stamp: 09/02/2008 20:08

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 3219 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3219   Issue : 3  
  Detected Date: 09/02/2008   Detected Time: 16:28  
  Start Date: 09/02/2008   Start Time: 16:28  
  Anticipated Clear Date: 09/02/2008   Anticipated Clear Time: 19:03  
     
  Incident Headline: : ECCLESHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01785
 
     

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System Time Stamp: 09/02/2008 18:07

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 3219 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3219   Issue : 2  
  Detected Date: 09/02/2008   Detected Time: 16:28  
  Start Date: 09/02/2008   Start Time: 16:28  
  Anticipated Clear Date: 09/02/2008   Anticipated Clear Time: 18:28  
     
  Incident Headline: : ECCLESHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01785
 
     

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System Time Stamp: 09/02/2008 17:05

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 3219 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3219   Issue : 1  
  Detected Date: 09/02/2008   Detected Time: 16:28  
  Start Date: 09/02/2008   Start Time: 16:28  
  Anticipated Clear Date: 09/02/2008   Anticipated Clear Time: 18:28  
     
  Incident Headline: : ECCLESHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01785
 
     

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System Time Stamp: 09/02/2008 16:39

Broadband Incident Report : : FARADAY 2 EDGE SWITCH ROUTER 7 : LOSS OF SERVICE : Reference 3206 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3206   Issue : 1  
  Detected Date: 09/02/2008   Detected Time: 10:05  
  Start Date: 09/02/2008   Start Time: 10:05  
  Anticipated Clear Date: 09/02/2008   Anticipated Clear Time: 10:06  
     
  Incident Headline: : FARADAY 2 EDGE SWITCH ROUTER 7 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End-Users may have experienced a loss or degradation of Service.

 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 09/02/2008 10:17

Friday, February 8, 2008

Broadband Incident Report : : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE : Reference 3155 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3155   Issue : FINAL  
  Detected Date: 08/02/2008   Detected Time: 13:05  
  Start Date: 08/02/2008   Start Time: 13:05  
  Actual Clear Date: 08/02/2008   Actual Clear Time: 19:35  
     
  Incident Headline: : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003 and L-WAL-MSAN-301






 
  Progress Details: Service has been restored by completing a CP card change.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

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System Time Stamp: 08/02/2008 19:57

Broadband Incident Report : : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE : Reference 3155 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3155   Issue : 5  
  Detected Date: 08/02/2008   Detected Time: 13:05  
  Start Date: 08/02/2008   Start Time: 13:05  
  Anticipated Clear Date: 08/02/2008   Anticipated Clear Time: 19:49  
     
  Incident Headline: : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003 and L-WAL-MSAN-301





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics after card changed onsite.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

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System Time Stamp: 08/02/2008 18:40

Broadband Incident Report : : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE : Reference 3155 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3155   Issue : 4  
  Detected Date: 08/02/2008   Detected Time: 13:05  
  Start Date: 08/02/2008   Start Time: 13:05  
  Anticipated Clear Date: 08/02/2008   Anticipated Clear Time: 16:30  
     
  Incident Headline: : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003 and L-WAL-MSAN-301.





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Onsite investigations ongoing. Spare card ordered in case required.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

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System Time Stamp: 08/02/2008 15:02

Broadband Incident Report : : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE : Reference 3155 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3155   Issue : 3  
  Detected Date: 08/02/2008   Detected Time: 13:05  
  Start Date: 08/02/2008   Start Time: 13:05  
  Anticipated Clear Date: 08/02/2008   Anticipated Clear Time: 15:15  
     
  Incident Headline: : WALLINGTON MUX 003 AND MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003, L-WAL-MSAN-301





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

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System Time Stamp: 08/02/2008 14:19

Broadband Incident Report : : WALLINGTON MUX 003 AND 301 : LOSS OF SERVICE : Reference 3155 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3155   Issue : 2  
  Detected Date: 08/02/2008   Detected Time: 13:05  
  Start Date: 08/02/2008   Start Time: 13:05  
  Anticipated Clear Date: 08/02/2008   Anticipated Clear Time: 15:05  
     
  Incident Headline: : WALLINGTON MUX 003 AND 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003 and L-WAL-MSAN-301





 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

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System Time Stamp: 08/02/2008 13:46

Broadband Incident Report : : WALLINGTON MUX 003 AND 301 : LOSS OF SERVICE : Reference 3155 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3155   Issue : 1  
  Detected Date: 08/02/2008   Detected Time: 13:05  
  Start Date: 08/02/2008   Start Time: 13:05  
  Anticipated Clear Date: 08/02/2008   Anticipated Clear Time: 15:05  
     
  Incident Headline: : WALLINGTON MUX 003 AND 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-WAL-DSL-003 and L-WAL-MSAN-301







 
  Progress Details: Engineers are making progress towards full restoration of Service.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030440203265020825402083950208401
02085440208647020866902087730208835
0208544020864702086690208773
 
     

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System Time Stamp: 08/02/2008 13:19

Thursday, February 7, 2008

Broadband Incident Report : : GROSMONT MUX 101 : LOSS OF SERVICE : Reference 3083 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3083   Issue : FINAL  
  Detected Date: 07/02/2008   Detected Time: 16:36  
  Start Date: 07/02/2008   Start Time: 16:32  
  Actual Clear Date: 07/02/2008   Actual Clear Time: 18:50  
     
  Incident Headline: : GROSMONT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Power Cycle
This issue may have been due to

your Power Failure


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01947
 
     

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System Time Stamp: 07/02/2008 19:02

Broadband Incident Report : : GROSMONT MUX 101 : LOSS OF SERVICE : Reference 3083 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3083   Issue : 4  
  Detected Date: 07/02/2008   Detected Time: 16:36  
  Start Date: 07/02/2008   Start Time: 16:32  
  Anticipated Clear Date: 07/02/2008   Anticipated Clear Time: 19:38  
     
  Incident Headline: : GROSMONT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site carrying out further investigations.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01947
 
     

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System Time Stamp: 07/02/2008 18:43

Broadband Incident Report : : 3 MUXES IN MAYFAIR : LOSS OF SERVICE : Reference 3078 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3078   Issue : FINAL  
  Detected Date: 07/02/2008   Detected Time: 16:11  
  Start Date: 07/02/2008   Start Time: 16:11  
  Actual Clear Date: 07/02/2008   Actual Clear Time: 18:09  
     
  Incident Headline: : 3 MUXES IN MAYFAIR : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs L-MAY-ADSL-1 L-MAY-ADSL-2, L-MAY-ADSL-102.






 
  Progress Details: Service has been restored by completing an amp change, and reset of NE.


This issue may have been due to a power failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02070203073020320502032140203230
02073070207318020735502073990207408
02074090207412020747802074910207493
02074940207495020749902076290207647
0207734020790702074990207629
 
     

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System Time Stamp: 07/02/2008 18:25