Saturday, November 21, 2009

Broadband Incident Report : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : FINAL  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Actual Clear Date: 21/11/2009   Actual Clear Time: 06:16  
     
  Incident Headline: BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power restoration
Reset of Software
This issue may have been due to
a Power Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 21/11/2009 10:30

Broadband Incident Report : : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : 6  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 07:06  
     
  Incident Headline: : BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 06:16, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 21/11/2009 07:08

Broadband Incident Report : : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : 5  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 07:28  
     
  Incident Headline: : BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 21/11/2009 05:34

Broadband Incident Report : : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : 4  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 05:15  
     
  Incident Headline: : BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF
Service has been restored as of 02:15, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 21/11/2009 03:31

Friday, November 20, 2009

Broadband Incident Report : : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : 3  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 06:00  
     
  Incident Headline: : BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 20/11/2009 23:59

Broadband Incident Report : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : 2  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 02:22  
     
  Incident Headline: BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 20/11/2009 21:21

Broadband Incident Report : BOOTLE MUX 001 AND MILLOM MUX 101 : LOSS OF SERVICE : Reference 28508 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28508   Issue : 2  
  Detected Date: 20/11/2009   Detected Time: 20:14  
  Start Date: 20/11/2009   Start Time: 18:38  
  Anticipated Clear Date: 23/11/2009   Anticipated Clear Time: 12:00  
     
  Incident Headline: BOOTLE MUX 001 AND MILLOM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01229
 
     

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System Time Stamp: 20/11/2009 21:19

Broadband Incident Report : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 28501 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28501   Issue : FINAL  
  Detected Date: 20/11/2009   Detected Time: 17:17  
  Start Date: 20/11/2009   Start Time: 17:17  
  Actual Clear Date: 20/11/2009   Actual Clear Time: 17:30  
     
  Incident Headline: CULBOKIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored. The cause of this is unknown at present.


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 20/11/2009 20:41

Broadband Incident Report : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28510   Issue : 1  
  Detected Date: 20/11/2009   Detected Time: 20:24  
  Start Date: 20/11/2009   Start Time: 20:22  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 02:22  
     
  Incident Headline: BILLINGSHURST MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01403
 
     

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System Time Stamp: 20/11/2009 20:33

Broadband Incident Report : BOOTLE MUX 001 AND MILLOM MUX 101 : LOSS OF SERVICE : Reference 28508 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28508   Issue : 1  
  Detected Date: 20/11/2009   Detected Time: 20:14  
  Start Date: 20/11/2009   Start Time: 18:38  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 08:38  
     
  Incident Headline: BOOTLE MUX 001 AND MILLOM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01229
 
     

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System Time Stamp: 20/11/2009 20:21

Broadband SERIOUS Incident Report : 45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE : Reference 28432 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28432   Issue : FINAL  
  Detected Date: 20/11/2009   Detected Time: 06:13  
  Start Date: 20/11/2009   Start Time: 05:06  
  Actual Clear Date: 20/11/2009   Actual Clear Time: 18:38  
     
  Incident Headline: 45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: On 20/11/2009 BT experienced some difficulties with flooding in the Cumbria area.
The fault was identified at 05:06 and was upgraded within BT to a SI at 07:26.

 
  Progress Details: Service has been restored.

This issue may have been due to adverse weather.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122901524015390190001946
015240153901900
 
     

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System Time Stamp: 20/11/2009 20:14

Broadband Incident Report : : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 28501 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28501   Issue : 2  
  Detected Date: 20/11/2009   Detected Time: 17:17  
  Start Date: 20/11/2009   Start Time: 17:17  
  Anticipated Clear Date: 20/11/2009   Anticipated Clear Time: 20:30  
     
  Incident Headline: : CULBOKIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 17:30, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 20/11/2009 17:37

Broadband Incident Report : : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 28501 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28501   Issue : 1  
  Detected Date: 20/11/2009   Detected Time: 17:17  
  Start Date: 20/11/2009   Start Time: 17:17  
  Anticipated Clear Date: 20/11/2009   Anticipated Clear Time: 19:17  
     
  Incident Headline: : CULBOKIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 20/11/2009 17:23

Broadband SERIOUS Incident Report : 45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE : Reference 28432 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28432   Issue : 3  
  Detected Date: 20/11/2009   Detected Time: 06:13  
  Start Date: 20/11/2009   Start Time: 05:06  
  Anticipated Clear Date: 21/11/2009   Anticipated Clear Time: 18:00  
     
  Incident Headline: 45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: LOSS OF 45 MUXES IN WORKINGTON AREA

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are on site investigating.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122901524015390190001946
015240153901900
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2009 16:23