Friday, June 19, 2009

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15037   Issue : FINAL  
  Detected Date: 17/06/2009   Detected Time: 23:14  
  Start Date: 17/06/2009   Start Time: 23:10  
  Actual Clear Date: 19/06/2009   Actual Clear Time: 01:55  
     
  Incident Headline: : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Cable repair

This issue was have been due to
a Cable Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0137101564
 
     

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System Time Stamp: 19/06/2009 06:04

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15037   Issue : 8  
  Detected Date: 17/06/2009   Detected Time: 23:14  
  Start Date: 17/06/2009   Start Time: 23:10  
  Anticipated Clear Date: 19/06/2009   Anticipated Clear Time: 03:42  
     
  Incident Headline: : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service restored Service has been restored as of 01.55, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0137101564
 
     

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System Time Stamp: 19/06/2009 02:46

Thursday, June 18, 2009

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15037   Issue : 7  
  Detected Date: 17/06/2009   Detected Time: 23:14  
  Start Date: 17/06/2009   Start Time: 23:10  
  Anticipated Clear Date: 19/06/2009   Anticipated Clear Time: 03:00  
     
  Incident Headline: : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

engineers are on site splicing new cable,expected time of repair 0300 hours
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0137101564
 
     

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System Time Stamp: 18/06/2009 22:53

****SPAM:6.4**** Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15090   Issue : FINAL  
  Detected Date: 18/06/2009   Detected Time: 15:03  
  Start Date: 18/06/2009   Start Time: 15:03  
  Actual Clear Date: 18/06/2009   Actual Clear Time: 16:17  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to

an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0113201159011790120201205
012060120701209012120012121
012123012135012138012142012143
012145012146012147012148012150
012151012152012154012155012156
012162012164012170012173012174
0121760121770121780122301224
0122601228012290123301234
0123601241012420124601250
0125301254012560125701259
0126001261012740127601277
0127801279012820128301284
0128701289012920129401295
0129601298013010130201307
0132301324013250133001332
0133301335013370133901340
0134301344013490135001356
0135801360013610136901376
0138201383013840138701388
0138901405014080143401445
0145001453014540146101463
0146501466014710147301479
0148901494014960150101502
0150501506015200153001535
0153801539015420154301546
0154901554015550155601557
0156101563015710157501577
0158101586015920159301595
01603016196016200162801631
0163301639016410164401652
0165301655016560166101665
0166701668016700167101680
0168301685016870169701698
0172801738017450175001764
0176801770017730177601778
0178601796018060180701827
0182801830018330183801843
0184701851018540185501856
0186301865018690187001875
0187701887018880189001899
01900019020190301904019137
019138019141019142019144019149
0194201946019510195301957
019700197501977019970207222
02476310247644024764502476630282073
02820750282076028256302825640282565
02825680282587028258802827630282764
02827660283083028375102837520283754
02838850284062028406602842750284376
02844840286638028686502870860287184
02879380288075028855502885560288953
02890200289022028902302890240289027
02890280289029028903002890310289032
02890330289035028903902890400289043
02890450289046028905002890550289056
02890580289059028906002890610289062
02890700289071028907202890730289074
02890750289079028908002890870289091
02890920289094028909602891270289145
02891460289147028918502892650289332
02893340289335028944202894460289448
02897560292022029203402920370292038
02920640292066LLLC0LLND0LLNE0
 
     

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System Time Stamp: 18/06/2009 19:34

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15037   Issue : 6  
  Detected Date: 17/06/2009   Detected Time: 23:14  
  Start Date: 17/06/2009   Start Time: 23:10  
  Anticipated Clear Date: 18/06/2009   Anticipated Clear Time: 23:59  
     
  Incident Headline: : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0137101564
 
     

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System Time Stamp: 18/06/2009 19:07

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15090   Issue : 5  
  Detected Date: 18/06/2009   Detected Time: 15:03  
  Start Date: 18/06/2009   Start Time: 15:03  
  Anticipated Clear Date: 18/06/2009   Anticipated Clear Time: 17:24  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 16:17, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0113201159011790120201205
012060120701209012120012121
012123012135012138012142012143
012145012146012147012148012150
012151012152012154012155012156
012162012164012170012173012174
0121760121770121780122301224
0122601228012290123301234
0123601241012420124601250
0125301254012560125701259
0126001261012740127601277
0127801279012820128301284
0128701289012920129401295
0129601298013010130201307
0132301324013250133001332
0133301335013370133901340
0134301344013490135001356
0135801360013610136901376
0138201383013840138701388
0138901405014080143401445
0145001453014540146101463
0146501466014710147301479
0148901494014960150101502
0150501506015200153001535
0153801539015420154301546
0154901554015550155601557
0156101563015710157501577
0158101586015920159301595
01603016196016200162801631
0163301639016410164401652
0165301655016560166101665
0166701668016700167101680
0168301685016870169701698
0172801738017450175001764
0176801770017730177601778
0178601796018060180701827
0182801830018330183801843
0184701851018540185501856
0186301865018690187001875
0187701887018880189001899
01900019020190301904019137
019138019141019142019144019149
0194201946019510195301957
019700197501977019970207222
02476310247644024764502476630282073
02820750282076028256302825640282565
02825680282587028258802827630282764
02827660283083028375102837520283754
02838850284062028406602842750284376
02844840286638028686502870860287184
02879380288075028855502885560288953
02890200289022028902302890240289027
02890280289029028903002890310289032
02890330289035028903902890400289043
02890450289046028905002890550289056
02890580289059028906002890610289062
02890700289071028907202890730289074
02890750289079028908002890870289091
02890920289094028909602891270289145
02891460289147028918502892650289332
02893340289335028944202894460289448
02897560292022029203402920370292038
02920640292066LLLC0LLND0LLNE0
 
     

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System Time Stamp: 18/06/2009 16:49

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15090   Issue : 3  
  Detected Date: 18/06/2009   Detected Time: 15:03  
  Start Date: 18/06/2009   Start Time: 15:03  
  Anticipated Clear Date: 18/06/2009   Anticipated Clear Time: 17:05  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011590117901202012120012121
012123012135012138012142012143
012145012146012147012148012150
012151012152012154012155012156
012162012164012170012173012174
0121760121770121780122401229
0123301234012360124101250
0125301254012570125901274
0127701278012790128301284
0128901292012940129501296
0130101302013070132301324
0132501332013330133501337
0133901340013430134401349
0135001358013600136101369
0137601382013830138701388
0138901405014340144501450
0145401461014650146601471
0147301479014890150101502
0152001530015390154601549
0155601557015610157101581
0159201603016200162801631
0165601661016650166701668
0167001680016830168501687
0169701698017280173801745
0175001764017680177301776
0177801807018270182801833
0184301851018540185501863
0186901870018750187701887
0188801890019000190201903
01904019141019142019144019149
0194201953019700197501997
02072220247631024764402476450247663
02820750282568028258702837510283752
02837540283885028437602844840287086
02871840287938028855502890200289022
02890230289024028902702890280289029
02890300289031028903202890330289035
02890430289045028904602890500289055
02890560289058028905902890600289061
02890620289073028907402890750289080
02890870289091028909202890940289096
0289265028944202894460289448LLND0
LLNE0LLNI0LLNS0LLWS0To Fo
 
     

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System Time Stamp: 18/06/2009 16:14

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15090   Issue : 4  
  Detected Date: 18/06/2009   Detected Time: 15:03  
  Start Date: 18/06/2009   Start Time: 15:03  
  Anticipated Clear Date: 18/06/2009   Anticipated Clear Time: 17:05  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0115901179012020120501207
012120012121012123012135012138
012142012143012145012146012147
012148012150012151012152012154
012155012156012162012164012170
012173012174012176012177012178
0122401228012290123301234
0123601241012500125301254
0125701259012610127401277
0127801279012820128301284
0128701289012920129401295
0129601301013020130701323
0132401325013300133201333
0133501337013390134001343
0134401349013500135801360
0136101369013760138201383
0138401387013880138901405
0143401445014500145301454
0146101463014650146601471
0147301479014890150101502
0150501506015200153001539
0154301546015490155401556
0155701561015710158101592
0159301595016030162001628
0163101639016410165201656
0166101665016670166801670
0167101680016830168501687
0169701698017280173801745
0175001764017680177301776
0177801786017960180601807
0182701828018330184301847
0185101854018550185601863
0186901870018750187701887
0188801890018990190001902
0190301904019141019142019144
01914901942019530195701970
0197501997020722202476310247644
02476450247663028207502825680282587
02830830283751028375202837540283885
02843760284484028663802870860287184
02879380288555028902002890220289023
02890240289027028902802890290289030
02890310289032028903302890350289043
02890450289046028905002890550289056
02890580289059028906002890610289062
02890730289074028907502890800289087
02890910289092028909402890960289265
028944202894460289448LLND0LLNE0
 
     

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System Time Stamp: 18/06/2009 16:14

Broadband Incident Report : : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE : Reference 15037 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15037   Issue : 5  
  Detected Date: 17/06/2009   Detected Time: 23:14  
  Start Date: 17/06/2009   Start Time: 23:10  
  Anticipated Clear Date: 18/06/2009   Anticipated Clear Time: 23:59  
     
  Incident Headline: : GREAT BARDFIELD MUX 101 AND SHALFORD GREEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0137101564
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 18/06/2009 16:14

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 15090 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15090   Issue : 3  
  Detected Date: 18/06/2009   Detected Time: 15:03  
  Start Date: 18/06/2009   Start Time: 15:03  
  Anticipated Clear Date: 18/06/2009   Anticipated Clear Time: 17:03  
     
  Incident Headline: : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011590117901202012120012121
012123012135012138012142012143
012145012146012147012148012150
012151012152012154012155012156
012162012164012170012173012174
0121760121770121780122401229
0123301234012360124101250
0125301254012570125901274
0127701278012790128301284
0128901292012940129501296
0130101302013070132301324
0132501332013330133501337
0133901340013430134401349
0135001358013600136101369
0137601382013830138701388
0138901405014340144501450
0145401461014650146601471
0147301479014890150101502
0152001530015390154601549
0155601557015610157101581
0159201603016200162801631
0165601661016650166701668
0167001680016830168501687
0169701698017280173801745
0175001764017680177301776
0177801807018270182801833
0184301851018540185501863
0186901870018750187701887
0188801890019000190201903
01904019141019142019144019149
0194201953019700197501997
02072220247631024764402476450247663
02820750282568028258702837510283752
02837540283885028437602844840287086
02871840287938028855502890200289022
02890230289024028902702890280289029
02890300289031028903202890330289035
02890430289045028904602890500289055
02890560289058028905902890600289061
02890620289073028907402890750289080
02890870289091028909202890940289096
0289265028944202894460289448LLND0
LLNE0LLNI0LLNS0LLWS0To Fo
 
     

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System Time Stamp: 18/06/2009 16:06