Saturday, March 14, 2009

Broadband Incident Report : : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE : Reference 5624 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5624   Issue : FINAL  
  Detected Date: 14/03/2009   Detected Time: 19:30  
  Start Date: 14/03/2009   Start Time: 19:00  
  Actual Clear Date: 14/03/2009   Actual Clear Time: 20:40  
     
  Incident Headline: : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service Auto restored This issue may have been due to
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01241
  
     

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System Time Stamp: 14/03/2009 23:42

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Broadband Incident Report : : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE : Reference 5624 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5624   Issue : 3  
  Detected Date: 14/03/2009   Detected Time: 19:30  
  Start Date: 14/03/2009   Start Time: 19:00  
  Anticipated Clear Date: 14/03/2009   Anticipated Clear Time: 22:52  
     
  Incident Headline: : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Service has been restored as of HH:MM, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01241
  
     

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System Time Stamp: 14/03/2009 21:52

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Broadband Incident Report : : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE : Reference 5624 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5624   Issue : 2  
  Detected Date: 14/03/2009   Detected Time: 19:30  
  Start Date: 14/03/2009   Start Time: 19:00  
  Anticipated Clear Date: 14/03/2009   Anticipated Clear Time: 21:20  
     
  Incident Headline: : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01241
  
     

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System Time Stamp: 14/03/2009 20:22

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Broadband Incident Report : FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE : Reference 5624 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5624   Issue : 1  
  Detected Date: 14/03/2009   Detected Time: 19:30  
  Start Date: 14/03/2009   Start Time: 19:00  
  Anticipated Clear Date: 14/03/2009   Anticipated Clear Time: 21:00  
     
  Incident Headline: FRIOCKHEIM MUX 101 AND 102 AND CARMYLLIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01241
  
     

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System Time Stamp: 14/03/2009 19:40

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Thursday, March 12, 2009

Broadband Incident Report : : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 5462 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5462   Issue : FINAL  
  Detected Date: 12/03/2009   Detected Time: 08:57  
  Start Date: 12/03/2009   Start Time: 08:56  
  Actual Clear Date: 12/03/2009   Actual Clear Time: 09:26  
     
  Incident Headline: : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
  
     

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System Time Stamp: 12/03/2009 12:25

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Broadband Incident Report : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 5462 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5462   Issue : 3  
  Detected Date: 12/03/2009   Detected Time: 08:57  
  Start Date: 12/03/2009   Start Time: 08:56  
  Anticipated Clear Date: 12/03/2009   Anticipated Clear Time: 12:26  
     
  Incident Headline: BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 09:26, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
  
     

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System Time Stamp: 12/03/2009 09:31

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Broadband Incident Report : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 5462 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5462   Issue : 2  
  Detected Date: 12/03/2009   Detected Time: 08:57  
  Start Date: 12/03/2009   Start Time: 08:56  
  Anticipated Clear Date: 12/03/2009   Anticipated Clear Time: 10:56  
     
  Incident Headline: BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
  
     

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System Time Stamp: 12/03/2009 09:15

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Broadband Incident Report : BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE : Reference 5462 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5462   Issue : 1  
  Detected Date: 12/03/2009   Detected Time: 08:57  
  Start Date: 12/03/2009   Start Time: 08:56  
  Anticipated Clear Date: 12/03/2009   Anticipated Clear Time: 10:56  
     
  Incident Headline: BIRMINGHAM RUBERY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
012124012125012145012146012160
012162012168012145012146
  
     

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System Time Stamp: 12/03/2009 09:07

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Wednesday, March 11, 2009

Broadband Incident Report : : HITCHIN MUX 102 : LOSS OF SERVICE : Reference 5399 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5399   Issue : FINAL  
  Detected Date: 11/03/2009   Detected Time: 13:06  
  Start Date: 11/03/2009   Start Time: 13:06  
  Actual Clear Date: 11/03/2009   Actual Clear Time: 18:45  
     
  Incident Headline: : HITCHIN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a replice of fibre

This issue may have been due to
a Fibre Fault
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01462
  
     

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System Time Stamp: 11/03/2009 18:58

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Broadband Incident Report : : HITCHIN MUX 102 : LOSS OF SERVICE : Reference 5399 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5399   Issue : 6  
  Detected Date: 11/03/2009   Detected Time: 13:06  
  Start Date: 11/03/2009   Start Time: 13:06  
  Anticipated Clear Date: 11/03/2009   Anticipated Clear Time: 18:00  
     
  Incident Headline: : HITCHIN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

A precision and testing officer is enroute to investigate a confirmed fibre fault, time of arrival to site is 17:30.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01462
  
     

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System Time Stamp: 11/03/2009 16:29

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Broadband Incident Report : HITCHIN MUX 102 : LOSS OF SERVICE : Reference 5399 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5399   Issue : 5  
  Detected Date: 11/03/2009   Detected Time: 13:06  
  Start Date: 11/03/2009   Start Time: 13:06  
  Anticipated Clear Date: 11/03/2009   Anticipated Clear Time: 16:32  
     
  Incident Headline: HITCHIN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01462
  
     

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System Time Stamp: 11/03/2009 15:33

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Broadband Incident Report : HITCHIN MUX 102 : LOSS OF SERVICE : Reference 5399 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5399   Issue : 4  
  Detected Date: 11/03/2009   Detected Time: 13:06  
  Start Date: 11/03/2009   Start Time: 13:06  
  Anticipated Clear Date: 11/03/2009   Anticipated Clear Time: 15:52  
     
  Incident Headline: HITCHIN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01462
  
     

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System Time Stamp: 11/03/2009 14:55

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Broadband Incident Report : HITCHIN MUX 102 : LOSS OF SERVICE : Reference 5399 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5399   Issue : 3  
  Detected Date: 11/03/2009   Detected Time: 13:06  
  Start Date: 11/03/2009   Start Time: 13:06  
  Anticipated Clear Date: 11/03/2009   Anticipated Clear Time: 15:06  
     
  Incident Headline: HITCHIN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01462
  
     

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System Time Stamp: 11/03/2009 14:04

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Broadband Incident Report : HITCHIN MUX 102 : LOSS OF SERVICE : Reference 5399 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5399   Issue : 2  
  Detected Date: 11/03/2009   Detected Time: 13:06  
  Start Date: 11/03/2009   Start Time: 13:06  
  Anticipated Clear Date: 11/03/2009   Anticipated Clear Time: 15:06  
     
  Incident Headline: HITCHIN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01462
  
     

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System Time Stamp: 11/03/2009 13:32

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