Saturday, July 13, 2013

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : FINAL  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Actual Clear Date: 13/07/2013   Actual Clear Time: 12:55  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 12:55 when cable was repaired.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0135901440
 
  Duration: 0 days 12 hours 31 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 6  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 13/07/2013   Next Update Time: 17:00  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: PTO confirms that splicing of the cable has now commenced and they will inform us once each element is completed so that testing can be arranged. Each element is expected to take 30 minutes to splice.  
  Dialling Codes Affected:
0135901440
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 29961 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29961   Issue : FINAL  
  Detected Date: 13/07/2013   Detected Time: 12:05  
  Start Date: 13/07/2013   Start Time: 12:01  
  Actual Clear Date: 13/07/2013   Actual Clear Time: 12:02  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 12:02 after a remote reset of a card was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031660203274020824702082650208287
02083320208333020833402084170208439
02084880208540020854202085430208544
02086050208704020873902088120208870
02088710208874020887502088770208879
02089400208944020894602089470208948
020897102089460208947
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 29961 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29961   Issue : 1  
  Detected Date: 13/07/2013   Detected Time: 12:05  
  Start Date: 13/07/2013   Start Time: 12:01  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 14:01  
  Next Update Date: 13/07/2013   Next Update Time: 13:05  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: The operational team have carried out a remote reset of the affected card. Service was restored at 12:02. The service will now be monitored for stability. Next update will be at 12:50
 
  Dialling Codes Affected:
02031660203274020824702082650208287
02083320208333020833402084170208439
02084880208540020854202085430208544
02086050208704020873902088120208870
02088710208874020887502088770208879
02089400208944020894602089470208948
020897102089460208947
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 29956 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29956   Issue : FINAL  
  Detected Date: 13/07/2013   Detected Time: 09:54  
  Start Date: 13/07/2013   Start Time: 09:54  
  Actual Clear Date: 13/07/2013   Actual Clear Time: 09:57  
     
  Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 09:57 after a remote card reset was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0117301179011890124901252
0125301264012730127801303
0142501454014580149401502
0154401548017260172701784
0178801865018690193201980
019830207374020758102075890207627
02077340208202020874802088630239258
0207734020820202087480208863
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 29956 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29956   Issue : 1  
  Detected Date: 13/07/2013   Detected Time: 09:54  
  Start Date: 13/07/2013   Start Time: 09:54  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 11:00  
  Next Update Date: 13/07/2013   Next Update Time: 11:00  
     
  Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Emergency remote card reset in progress. Estimated time of repair is unknown. Next update will be at 11:00.  
  Dialling Codes Affected:
0117301179011890124901252
0125301264012730127801303
0142501454014580149401502
0154401548017260172701784
0178801865018690193201980
019830207374020758102075890207627
02077340208202020874802088630239258
0207734020820202087480208863
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 5  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 13/07/2013   Next Update Time: 13:00  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A fibre engineer is en-route to site, his ETA is unknown at this time. New cable has been ordered ETA to be advised. Next update will be at 13:00 or sooner if significant progress made.

 
  Dialling Codes Affected:
0135901440
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 4  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 13/07/2013   Next Update Time: 10:00  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to cable failure, malicious damage. Evening engineers have left site due to their health and safety due to long hours. New team are in the process of being resourced, no ETA known at present. Next update will be at 10.00  
  Dialling Codes Affected:
0135901440
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 3  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 13/07/2013   Next Update Time: 07:30  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: 3 systems have been rerouted and this is now affecting 663 end users. Damage has been located, resource is being arranged by Openreach to perform the repair. Estimated completion time unknown at present. Next update 07:30.
 
  Dialling Codes Affected:
0135901440
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 2  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 09:00  
  Next Update Date: 13/07/2013   Next Update Time: 05:30  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Precision Test Officer has identified location of damage and is gathering resources to progress repair. Estimated completion time unknown at present. Next update 05.30.
 
  Dialling Codes Affected:
0135901440
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HONINGTON AREA : LOSS OF SERVICE : Reference 29933 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29933   Issue : 1  
  Detected Date: 13/07/2013   Detected Time: 02:03  
  Start Date: 13/07/2013   Start Time: 00:24  
  Anticipated Clear Date: 13/07/2013   Anticipated Clear Time: 09:00  
  Next Update Date: 13/07/2013   Next Update Time: 03:15  
     
  Incident Headline: : HONINGTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 1792 Broadband end users. Completing initial diagnostics.  
  Dialling Codes Affected:
0135901440
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 12, 2013

Broadband Incident Report : : FULMER MUX 302 : LOSS OF SERVICE : Reference 29905 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29905   Issue : FINAL  
  Detected Date: 12/07/2013   Detected Time: 18:24  
  Start Date: 12/07/2013   Start Time: 18:20  
  Actual Clear Date: 12/07/2013   Actual Clear Time: 20:45  
     
  Incident Headline: : FULMER MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 20:45 following the change of a failed card on SDH Transmission equipment at Reading. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01753
 
  Duration: 0 days 02 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FULMER MUX 302 : LOSS OF SERVICE : Reference 29905 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29905   Issue : 3  
  Detected Date: 12/07/2013   Detected Time: 18:24  
  Start Date: 12/07/2013   Start Time: 18:20  
  Anticipated Clear Date: 12/07/2013   Anticipated Clear Time: 22:30  
  Next Update Date: 12/07/2013   Next Update Time: 22:30  
     
  Incident Headline: : FULMER MUX 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A card has been changed on SDH Transmission equipment at Reading, alarms have cleared and we are currently having the Broadband services checked for restoration. Next update will be at 22:30 or earlier should the results be available sooner.  
  Dialling Codes Affected:
01753
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.