Saturday, March 7, 2015

Broadband Incident Report : [GREAT WITLEY]: MUX LINE CARD : Reference 10036 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10036   Issue : 1  
  Detected Date: 07/03/2015   Detected Time: 22:14  
  Start Date: 07/03/2015   Start Time: 22:12  
  Anticipated Clear Date: 08/03/2015   Anticipated Clear Time: 22:14  
  Next Update Date: 08/03/2015   Next Update Time: 22:14  
     
  Incident Headline: [GREAT WITLEY]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01299
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, March 6, 2015

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 9913 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9913   Issue : 1  
  Detected Date: 06/03/2015   Detected Time: 15:04  
  Start Date: 06/03/2015   Start Time: 15:01  
  Anticipated Clear Date: 07/03/2015   Anticipated Clear Time: 15:04  
  Next Update Date: 07/03/2015   Next Update Time: 15:04  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01252
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 5, 2015

Broadband Incident Report : ADSL : BWLCH ADSL 101 : DEGRADED SERVICE (CI) : INCIDENT CANCELLED : Reference 9734 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9734   Issue : FINAL  
  Detected Date: 05/03/2015   Detected Time: 15:54  
  Start Date: 05/03/2015   Start Time: 15:53  
  Actual Clear Date: 05/03/2015   Actual Clear Time: 15:53  
     
  Incident Headline: ADSL : BWLCH ADSL 101 : DEGRADED SERVICE (CI) : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled. No issues seen.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01874
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BWLCH ADSL 101 : DEGRADED SERVICE (CI) : Reference 9734 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9734   Issue : FINAL  
  Detected Date: 05/03/2015   Detected Time: 15:54  
  Start Date: 05/03/2015   Start Time: 15:53  
  Actual Clear Date: 05/03/2015   Actual Clear Time: 15:53  
     
  Incident Headline: ADSL : BWLCH ADSL 101 : DEGRADED SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. No issues seen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : FINAL  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Actual Clear Date: 05/03/2015   Actual Clear Time: 19:31  
     
  Incident Headline: ADSL : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 19:31. Root cause investigations are ongoing. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
  Duration: 0 days 00 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : FINAL  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Actual Clear Date: 05/03/2015   Actual Clear Time: 19:31  
     
  Incident Headline: : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored 19:31 after the MSH transmission system automatically switch from the faulty path to its working path.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
  Duration: 0 days 00 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : FINAL  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Actual Clear Date: 05/03/2015   Actual Clear Time: 19:31  
     
  Incident Headline: ADSL : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {8374} Broadband customers.  
  Closure Details: Service restored 19:31 after the MSH transmission system automatically switch from the faulty path to its working path. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
  Duration: 0 days 00 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : 4  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Anticipated Clear Date: 05/03/2015   Anticipated Clear Time: 20:59  
  Next Update Date: 05/03/2015   Next Update Time: 20:59  
     
  Incident Headline: : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service restored after a MSH transmission system automatically switch from the faulty path to it working path. Service to be monitored for stability. Next update will be issued after that period.
 
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : 3  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Anticipated Clear Date: 05/03/2015   Anticipated Clear Time: 20:53  
  Next Update Date: 05/03/2015   Next Update Time: 20:27  
     
  Incident Headline: : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Power operational team can see no alarms for the affected areas, they are monitoring closely. The Transmission operational team have been engaged and are investigating further. Next update will be issued upon unless there should be a significant development.
 
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BWLCH ADSL 101 : DEGRADED SERVICE (CI) : Reference 9734 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9734   Issue : 3  
  Detected Date: 05/03/2015   Detected Time: 15:54  
  Start Date: 05/03/2015   Start Time: 15:53  
  Anticipated Clear Date: 05/03/2015   Anticipated Clear Time: 23:00  
  Next Update Date: 05/03/2015   Next Update Time: 21:45  
     
  Incident Headline: : BWLCH ADSL 101 : DEGRADED SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations ongoing to localise the fault. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01874
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : 2  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Anticipated Clear Date: 05/03/2015   Anticipated Clear Time: 20:53  
  Next Update Date: 05/03/2015   Next Update Time: 19:56  
     
  Incident Headline: : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Loss of internet services for {8374} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : 1  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Anticipated Clear Date: 05/03/2015   Anticipated Clear Time: 20:53  
  Next Update Date: 05/03/2015   Next Update Time: 19:56  
     
  Incident Headline: : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE : Reference 9784 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9784   Issue : 1  
  Detected Date: 05/03/2015   Detected Time: 18:56  
  Start Date: 05/03/2015   Start Time: 18:53  
  Anticipated Clear Date: 05/03/2015   Anticipated Clear Time: 20:53  
  Next Update Date: 05/03/2015   Next Update Time: 19:56  
     
  Incident Headline: : MULTIPLE MUXES STORNOWAY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0147001478015710159501806
0184701851018540185701957
01971To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.