Saturday, August 17, 2013

Broadband Incident Report : WIX MUX 101 : LOSS OF SERVICE : Reference 34494 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34494   Issue : FINAL  
  Detected Date: 16/08/2013   Detected Time: 13:31  
  Start Date: 16/08/2013   Start Time: 13:15  
  Actual Clear Date: 17/08/2013   Actual Clear Time: 15:40  
     
  Incident Headline: WIX MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 15:40 after a fibre cable change over at Wix. Loss of internet services for {392} Broadband end users.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01255
 
  Duration: 1 days 02 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34590 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34590   Issue : FINAL  
  Detected Date: 17/08/2013   Detected Time: 13:19  
  Start Date: 17/08/2013   Start Time: 13:04  
  Actual Clear Date: 17/08/2013   Actual Clear Time: 15:30  
     
  Incident Headline: SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 15:30 after card changes at Sheffield. Loss of internet services for {5727} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
  Duration: 0 days 02 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34590 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34590   Issue : 2  
  Detected Date: 17/08/2013   Detected Time: 13:19  
  Start Date: 17/08/2013   Start Time: 13:04  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 15:33  
  Next Update Date: 17/08/2013   Next Update Time: 15:33  
     
  Incident Headline: : SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There is a spare on site. An engineer is en route to site to change the card. His ETA is unknown at present. Next update will be at 17:30 or sooner if significant progress made.

 
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34590 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34590   Issue : 1  
  Detected Date: 17/08/2013   Detected Time: 13:19  
  Start Date: 17/08/2013   Start Time: 13:04  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 15:04  
  Next Update Date: 17/08/2013   Next Update Time: 14:19  
     
  Incident Headline: : SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: There is a spare on site. An engineer has been tasked to change the card. His ETA is unknown at present. Next update will be at 15:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34583 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34583   Issue : FINAL  
  Detected Date: 17/08/2013   Detected Time: 11:38  
  Start Date: 17/08/2013   Start Time: 11:38  
  Actual Clear Date: 17/08/2013   Actual Clear Time: 11:43  
     
  Incident Headline: SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:43 after a remote reset was performed. Loss of internet services for {5727} Broadband end users. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
  Duration: 0 days 00 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WIX MUX 101 : LOSS OF SERVICE : Reference 34494 : Issue 12 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34494   Issue : 12  
  Detected Date: 16/08/2013   Detected Time: 13:31  
  Start Date: 16/08/2013   Start Time: 13:15  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 17/08/2013   Next Update Time: 16:00  
     
  Incident Headline: WIX MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision Test Officer has located the damage. The gully sucker has now cleared the boxes ready for the new cable to be pulled in. A cable gang has been arranged and they are collecting the cable. ETA to site to be advised. The forward control point manager and Precision Test Officer have ropped the duct way ready to pull in the new cable. Next update will be at 16:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01255
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : SHEFFIELD NODE 07017 : LOSS OF SERVICE : Reference 34583 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34583   Issue : 1  
  Detected Date: 17/08/2013   Detected Time: 11:38  
  Start Date: 17/08/2013   Start Time: 11:38  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 14:30  
  Next Update Date: 17/08/2013   Next Update Time: 14:00  
     
  Incident Headline: SHEFFIELD NODE 07017 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: TSO are currently assessing customer impact. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 14:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0113201158011590120501226
0124601262013020133201335
0134301377013870138801405
0142301427014690147201507
0152201526015290153801623
0162901636016420165301664
0167301677017230175401756
0177301777018470190001904
01914101937019470196401977
01964
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 34578 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34578   Issue : FINAL  
  Detected Date: 17/08/2013   Detected Time: 09:54  
  Start Date: 17/08/2013   Start Time: 09:42  
  Actual Clear Date: 17/08/2013   Actual Clear Time: 10:27  
     
  Incident Headline: : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:27 after a card change at Exeter. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0127101278012970136301404
0174901752018230188401963
017520182301884
 
  Duration: 0 days 00 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE : Reference 34578 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34578   Issue : 1  
  Detected Date: 17/08/2013   Detected Time: 09:54  
  Start Date: 17/08/2013   Start Time: 09:42  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 13:12  
  Next Update Date: 17/08/2013   Next Update Time: 12:12  
     
  Incident Headline: : EXETER NODE 11004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Card has been changed but this failed to restore service. Investigations are on-going. Next update will be at 12:15 or sooner if significant progress made.  
  Dialling Codes Affected:
0127101278012970136301404
0174901752018230188401963
017520182301884
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WIX MUX 101 : LOSS OF SERVICE : Reference 34494 : Issue 11 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34494   Issue : 11  
  Detected Date: 16/08/2013   Detected Time: 13:31  
  Start Date: 16/08/2013   Start Time: 13:15  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 17/08/2013   Next Update Time: 12:00  
     
  Incident Headline: WIX MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision Test Officer has located the damage. The gully sucker has now cleared the boxes ready for the new cable to be pulled in. A cable gang is been arranged. ETA to site to be advised. Next update will be at 12:00 or sooner if significant progress made. Loss of internet services for {392} Broadband end users.
 
  Dialling Codes Affected:
01255
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIX MUX 101 : LOSS OF SERVICE : Reference 34494 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34494   Issue : 10  
  Detected Date: 16/08/2013   Detected Time: 13:31  
  Start Date: 16/08/2013   Start Time: 13:15  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 12:25  
  Next Update Date: 17/08/2013   Next Update Time: 09:00  
     
  Incident Headline: : WIX MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {392} Broadband end users. Engineers are carrying out further tests to locate the fault. ETR for resolution is unknown at present. Next update will be at 09:00  
  Dialling Codes Affected:
01255
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIX MUX 101 : LOSS OF SERVICE : Reference 34494 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34494   Issue : 9  
  Detected Date: 16/08/2013   Detected Time: 13:31  
  Start Date: 16/08/2013   Start Time: 13:15  
  Anticipated Clear Date: 17/08/2013   Anticipated Clear Time: 08:25  
  Next Update Date: 17/08/2013   Next Update Time: 05:25  
     
  Incident Headline: : WIX MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for {392} Broadband end users. Engineer is en route to locate the damage. Root cause of this incident is suspected to be a fibre cable. Next update will be at 05:30.
 
  Dialling Codes Affected:
01255
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.