Thursday, April 3, 2014

Broadband Incident Report : : ERX15 READING3 : LOSS OF SERVICE (CANCELLED) : Reference 11831 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11831   Issue : FINAL  
  Detected Date: 03/04/2014   Detected Time: 16:57  
  Start Date: 03/04/2014   Start Time: 16:53  
  Actual Clear Date: 03/04/2014   Actual Clear Time: 16:53  
     
  Incident Headline: : ERX15 READING3 : LOSS OF SERVICE (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Please note a further update to this incident: Incident cancelled as proved service was not affected. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX15 READING3 : LOSS OF SERVICE : Reference 11831 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11831   Issue : INITIAL/FINAL  
  Detected Date: 03/04/2014   Detected Time: 16:57  
  Start Date: 03/04/2014   Start Time: 16:53  
  Actual Clear Date: 03/04/2014   Actual Clear Time: 17:13  
     
  Incident Headline: : ERX15 READING3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service manually restored at 16.28 after processor switch over. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX15 READING3 : LOSS OF SERVICE : Reference 11827 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11827   Issue : INITIAL/FINAL  
  Detected Date: 03/04/2014   Detected Time: 16:30  
  Start Date: 03/04/2014   Start Time: 16:20  
  Actual Clear Date: 03/04/2014   Actual Clear Time: 16:28  
     
  Incident Headline: : ERX15 READING3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 16.28 after processor switch over. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 2, 2014

Broadband Incident Report : : DERVOCK, IRVINSTOWN & AGHADOWEY : LOSS OF SERVICE : Reference 11628 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11628   Issue : FINAL  
  Detected Date: 02/04/2014   Detected Time: 12:09  
  Start Date: 02/04/2014   Start Time: 12:07  
  Actual Clear Date: 02/04/2014   Actual Clear Time: 12:45  
     
  Incident Headline: : DERVOCK, IRVINSTOWN & AGHADOWEY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 12:45 after a transmission failure at Ballymena. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
028207402868620287086
 
  Duration: 0 days 00 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DERVOCK, IRVINSTOWN & AGHADOWEY : LOSS OF SERVICE : Reference 11628 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11628   Issue : 2  
  Detected Date: 02/04/2014   Detected Time: 12:09  
  Start Date: 02/04/2014   Start Time: 12:07  
  Anticipated Clear Date: 02/04/2014   Anticipated Clear Time: 15:00  
  Next Update Date: 02/04/2014   Next Update Time: 14:50  
     
  Incident Headline: : DERVOCK, IRVINSTOWN & AGHADOWEY : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service restored at 12:45. The root cause is under investigation. This incident will remain open for a period of 30 minutes to monitor for stability. Loss of internet services for {905} Broadband end users. Please note the increase of impact to 905 end users.
 
  Dialling Codes Affected:
028207402868620287086
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.