Saturday, December 5, 2015

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 56468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56468   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 23:29  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:29 after a card change at Aberdeen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 03 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 56468 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56468   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 23:29  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 21:29 after a card change at Aberdeen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 03 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WHITERASHES]: MUX 001 : LOSS OF SERVICE (CI) : Reference 56466 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56466   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:40  
  Start Date: 05/12/2015   Start Time: 19:38  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 21:29  
     
  Incident Headline: ADSL :[WHITERASHES]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:29 after a card change at Aberdeen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 01 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WHITERASHES]: MUX 001 : LOSS OF SERVICE (CI) : Reference 56466 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56466   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:40  
  Start Date: 05/12/2015   Start Time: 19:38  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 21:29  
     
  Incident Headline: ADSL :[WHITERASHES]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 21:29 after a card change at Aberdeen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 01 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 56469 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56469   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 19:42  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 19:42. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224To Fo
 
  Duration: 0 days 00 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 56469 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56469   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 19:42  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service automatically restored at 19:42. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224To Fo
 
  Duration: 0 days 00 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 56471 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56471   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 19:35  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT56468/15.  
  Closure Details: Incident cancelled, please refer to IMT56468/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01651
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 56469 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56469   Issue : 2  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Anticipated Clear Date: 05/12/2015   Anticipated Clear Time: 23:45  
  Next Update Date: 05/12/2015   Next Update Time: 21:00  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note this is the child incident to IMT65446/15. An engineer is on site at Aberdeen liaising with Technical Support. Spares are also on site. Root cause has not been confirmed. The estimated time of repair is unknown at present. Next update will be issued once the engineers complete their investigations or sooner with a significant development.  
  Dialling Codes Affected:
01224To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE : Reference 56468 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56468   Issue : 2  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Anticipated Clear Date: 05/12/2015   Anticipated Clear Time: 23:45  
  Next Update Date: 05/12/2015   Next Update Time: 20:59  
     
  Incident Headline: ADSL :[OLDMELDRUM HISTORIC]: MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note this is the child incident to IMT65446/15. An engineer is on site at Aberdeen liaising with Technical Support. Spares are also on site. Root cause has not been confirmed. The estimated time of repair is unknown at present. Next update will be issued once the engineers complete their investigations or sooner with a significant development.
 
  Dialling Codes Affected:
01651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WHITERASHES]: MUX 001 : LOSS OF SERVICE : Reference 56466 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56466   Issue : 2  
  Detected Date: 05/12/2015   Detected Time: 19:40  
  Start Date: 05/12/2015   Start Time: 19:38  
  Anticipated Clear Date: 05/12/2015   Anticipated Clear Time: 23:40  
  Next Update Date: 05/12/2015   Next Update Time: 21:00  
     
  Incident Headline: ADSL :[WHITERASHES]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note this is the child incident to IMT65446/15. An engineer is on site at Aberdeen liaising with Technical Support. Spares are also on site. Root cause has not been confirmed. The estimated time of repair is unknown at present. Next update will be issued once the engineers complete their investigations or sooner with a significant development.
 
  Dialling Codes Affected:
01651
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 56470 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56470   Issue : FINAL  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Actual Clear Date: 05/12/2015   Actual Clear Time: 19:35  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT56469/15.  
  Closure Details: Incident cancelled, please refer to IMT56469/15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01224To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 56469 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56469   Issue : 1  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Anticipated Clear Date: 05/12/2015   Anticipated Clear Time: 23:45  
  Next Update Date: 05/12/2015   Next Update Time: 20:45  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01224To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE : Reference 56470 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 56470   Issue : 1  
  Detected Date: 05/12/2015   Detected Time: 19:45  
  Start Date: 05/12/2015   Start Time: 19:35  
  Anticipated Clear Date: 05/12/2015   Anticipated Clear Time: 23:45  
  Next Update Date: 05/12/2015   Next Update Time: 20:45  
     
  Incident Headline: ADSL :[KINELLAR EXCHANGE BUILDING]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01224To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.