Saturday, March 26, 2016

Broadband Incident Report : ADSL: MAENCLOCHOG : LOSS OF SERVICE (CI) : Reference 14451 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14451   Issue : FINAL  
  Detected Date: 26/03/2016   Detected Time: 20:15  
  Start Date: 26/03/2016   Start Time: 20:15  
  Actual Clear Date: 26/03/2016   Actual Clear Time: 20:20  
     
  Incident Headline: ADSL: MAENCLOCHOG : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 20:20. Service has been monitored for a period to confirm stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01437
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG : LOSS OF SERVICE : Reference 14451 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14451   Issue : 1  
  Detected Date: 26/03/2016   Detected Time: 20:15  
  Start Date: 26/03/2016   Start Time: 20:15  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 22:15  
  Next Update Date: 26/03/2016   Next Update Time: 21:15  
     
  Incident Headline: : MAENCLOCHOG : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG : LOSS OF SERVICE : Reference 14451 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14451   Issue : 2  
  Detected Date: 26/03/2016   Detected Time: 20:15  
  Start Date: 26/03/2016   Start Time: 20:15  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 22:15  
  Next Update Date: 26/03/2016   Next Update Time: 21:15  
     
  Incident Headline: : MAENCLOCHOG : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services to {231} Broadband Customers

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01437
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MAENCLOCHOG MUX 001 : LOSS OF SERVICE (CI) : Reference 14369 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14369   Issue : FINAL  
  Detected Date: 26/03/2016   Detected Time: 06:54  
  Start Date: 26/03/2016   Start Time: 06:52  
  Actual Clear Date: 26/03/2016   Actual Clear Time: 11:00  
     
  Incident Headline: ADSL : MAENCLOCHOG MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for 231 Broadband customers.  
  Closure Details: Customer service was restored at 11:00 following the mux being power cycled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01437
 
  Duration: 0 days 04 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE : Reference 14397 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14397   Issue : FINAL  
  Detected Date: 26/03/2016   Detected Time: 10:57  
  Start Date: 26/03/2016   Start Time: 10:47  
  Actual Clear Date: 26/03/2016   Actual Clear Time: 10:47  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT14369/16.  
  Closure Details: Incident cancelled, please refer to IMT14369/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01437
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE : Reference 14398 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14398   Issue : FINAL  
  Detected Date: 26/03/2016   Detected Time: 10:57  
  Start Date: 26/03/2016   Start Time: 10:47  
  Actual Clear Date: 26/03/2016   Actual Clear Time: 10:47  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT14397/16.  
  Closure Details: Incident cancelled, please refer to IMT14397/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01437
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE : Reference 14399 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14399   Issue : FINAL  
  Detected Date: 26/03/2016   Detected Time: 10:57  
  Start Date: 26/03/2016   Start Time: 10:47  
  Actual Clear Date: 26/03/2016   Actual Clear Time: 10:47  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled, please refer to IMT14397/16.  
  Closure Details: Incident cancelled, please refer to IMT14397/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01437
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE : Reference 14399 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14399   Issue : 1  
  Detected Date: 26/03/2016   Detected Time: 10:57  
  Start Date: 26/03/2016   Start Time: 10:47  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 14:57  
  Next Update Date: 26/03/2016   Next Update Time: 11:57  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE : Reference 14397 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14397   Issue : 1  
  Detected Date: 26/03/2016   Detected Time: 10:57  
  Start Date: 26/03/2016   Start Time: 10:47  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 14:57  
  Next Update Date: 26/03/2016   Next Update Time: 11:57  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE : Reference 14398 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14398   Issue : 1  
  Detected Date: 26/03/2016   Detected Time: 10:57  
  Start Date: 26/03/2016   Start Time: 10:47  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 14:57  
  Next Update Date: 26/03/2016   Next Update Time: 11:57  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAENCLOCHOG MUX 001 : LOSS OF SERVICE (CI) : Reference 14369 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14369   Issue : 4  
  Detected Date: 26/03/2016   Detected Time: 06:54  
  Start Date: 26/03/2016   Start Time: 06:52  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 15:00  
  Next Update Date: 26/03/2016   Next Update Time: 14:00  
     
  Incident Headline: : MAENCLOCHOG MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 231 Broadband customers. Root cause for this incident is thought to be an SDH issue at Haverfordwest, being managed on parent P1 incident IMT14371/16. The EES engineer is now onsite at Maenclochog assisting with investigations. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE (CI) : Reference 14369 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14369   Issue : 3  
  Detected Date: 26/03/2016   Detected Time: 06:54  
  Start Date: 26/03/2016   Start Time: 06:52  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 12:00  
  Next Update Date: 26/03/2016   Next Update Time: 09:30  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer is en route to Haverfordwest to carry out investigations, ETA 08:45. Spares have been ordered to site, ETA 13:30. No spares or donors on site. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
 
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE (CI) : Reference 14369 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14369   Issue : 2  
  Detected Date: 26/03/2016   Detected Time: 06:54  
  Start Date: 26/03/2016   Start Time: 06:52  
  Anticipated Clear Date: 26/03/2016   Anticipated Clear Time: 10:54  
  Next Update Date: 26/03/2016   Next Update Time: 09:00  
     
  Incident Headline: ADSL :[MAENCLOCHOG]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact. This is running as a child case of the parent P1 incident IMT14371/16. All further internal updates regarding customer impact and recovery actions will be via that incident.  
  Dialling Codes Affected:
01437
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.