Saturday, July 24, 2010

Broadband Incident Report : : ERX1 .SHEFFIELD : DEGRADED SERVICE : Reference 20919 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20919   Issue : 3  
  Detected Date: 24/07/2010   Detected Time: 21:19  
  Start Date: 24/07/2010   Start Time: 21:16  
  Anticipated Clear Date: 25/07/2010   Anticipated Clear Time: 01:30  
     
  Incident Headline: : ERX1 .SHEFFIELD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/07/2010 23:45

Broadband Incident Report : : ERX1 .SHEFFIELD : DEGRADED SERVICE : Reference 20919 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20919   Issue : 2  
  Detected Date: 24/07/2010   Detected Time: 21:19  
  Start Date: 24/07/2010   Start Time: 21:16  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 23:59  
     
  Incident Headline: : ERX1 .SHEFFIELD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/07/2010 22:11

Broadband Incident Report : : ERX1 .SHEFFIELD : DEGRADED SERVICE : Reference 20919 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20919   Issue : 1  
  Detected Date: 24/07/2010   Detected Time: 21:19  
  Start Date: 24/07/2010   Start Time: 21:16  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 23:16  
     
  Incident Headline: : ERX1 .SHEFFIELD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/07/2010 21:36

Broadband Incident Report : LLANGARRON MUX 001 : LOSS OF SERVICE : Reference 20903 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20903   Issue : FINAL  
  Detected Date: 24/07/2010   Detected Time: 12:37  
  Start Date: 24/07/2010   Start Time: 12:33  
  Actual Clear Date: 24/07/2010   Actual Clear Time: 17:14  
     
  Incident Headline: LLANGARRON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01989
 
     

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System Time Stamp: 24/07/2010 17:21

Broadband Incident Report : LLANGARRON MUX 001 : LOSS OF SERVICE : Reference 20903 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20903   Issue : 4  
  Detected Date: 24/07/2010   Detected Time: 12:37  
  Start Date: 24/07/2010   Start Time: 12:33  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 18:30  
     
  Incident Headline: LLANGARRON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01989
 
     

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System Time Stamp: 24/07/2010 16:14

Broadband Incident Report : LLANGARRON MUX 001 : LOSS OF SERVICE : Reference 20903 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20903   Issue : 3  
  Detected Date: 24/07/2010   Detected Time: 12:37  
  Start Date: 24/07/2010   Start Time: 12:33  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: LLANGARRON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01989
 
     

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System Time Stamp: 24/07/2010 15:59

Broadband Incident Report : : LLANGARRON MUX 001 : LOSS OF SERVICE : Reference 20903 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20903   Issue : 2  
  Detected Date: 24/07/2010   Detected Time: 12:37  
  Start Date: 24/07/2010   Start Time: 12:33  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 16:00  
     
  Incident Headline: : LLANGARRON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01989
 
     

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System Time Stamp: 24/07/2010 14:55

Broadband Incident Report : : KIBWORTH ADSL 101 : LOSS OF SERVICE : Reference 20895 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20895   Issue : FINAL  
  Detected Date: 24/07/2010   Detected Time: 10:57  
  Start Date: 24/07/2010   Start Time: 10:50  
  Actual Clear Date: 24/07/2010   Actual Clear Time: 11:30  
     
  Incident Headline: : KIBWORTH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Connector Reseat
This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01162
 
     

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System Time Stamp: 24/07/2010 14:35

Broadband Incident Report : KIBWORTH ADSL 101 : LOSS OF SERVICE : Reference 20895 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20895   Issue : 3  
  Detected Date: 24/07/2010   Detected Time: 10:57  
  Start Date: 24/07/2010   Start Time: 10:50  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 14:30  
     
  Incident Headline: KIBWORTH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01162
 
     

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System Time Stamp: 24/07/2010 13:29

Broadband Incident Report : : LLANGARRON MUX 001 : LOSS OF SERVICE : Reference 20903 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20903   Issue : 1  
  Detected Date: 24/07/2010   Detected Time: 12:37  
  Start Date: 24/07/2010   Start Time: 12:33  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 14:33  
     
  Incident Headline: : LLANGARRON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01989
 
     

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System Time Stamp: 24/07/2010 12:53

Broadband Incident Report : KIBWORTH ADSL 101 : LOSS OF SERVICE : Reference 20895 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20895   Issue : 2  
  Detected Date: 24/07/2010   Detected Time: 10:57  
  Start Date: 24/07/2010   Start Time: 10:50  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 12:30  
     
  Incident Headline: KIBWORTH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01162
 
     

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System Time Stamp: 24/07/2010 11:41

Broadband Incident Report : KIBWORTH ADSL 101 : LOSS OF SERVICE : Reference 20895 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20895   Issue : 1  
  Detected Date: 24/07/2010   Detected Time: 10:57  
  Start Date: 24/07/2010   Start Time: 10:50  
  Anticipated Clear Date: 24/07/2010   Anticipated Clear Time: 12:50  
     
  Incident Headline: KIBWORTH ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01162
 
     

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System Time Stamp: 24/07/2010 11:13

Friday, July 23, 2010

Broadband Incident Report : SHEFFIELD ATM NODE 3 : DEGRADED SERVICE : Reference 20859 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20859   Issue : 2  
  Detected Date: 23/07/2010   Detected Time: 15:16  
  Start Date: 23/07/2010   Start Time: 15:15  
  Anticipated Clear Date: 23/07/2010   Anticipated Clear Time: 18:15  
     
  Incident Headline: SHEFFIELD ATM NODE 3 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0114201158011590130201325
0133201400014230147201522
0152601623016360164201723
0172401777017820190401943
01977
 
     

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System Time Stamp: 23/07/2010 16:00

Broadband Incident Report : SHEFFIELD ATM NODE 3 : DEGRADED SERVICE : Reference 20859 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20859   Issue : 1  
  Detected Date: 23/07/2010   Detected Time: 15:16  
  Start Date: 23/07/2010   Start Time: 15:15  
  Anticipated Clear Date: 23/07/2010   Anticipated Clear Time: 18:15  
     
  Incident Headline: SHEFFIELD ATM NODE 3 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0114201158011590130201325
0133201400014230147201522
0152601623016360164201723
0172401777017820190401943
01977
 
     

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System Time Stamp: 23/07/2010 15:27