Saturday, May 20, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 26806 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26806   Issue : FINAL  
  Detected Date: 20/05/2017   Detected Time: 03:04  
  Start Date: 20/05/2017   Start Time: 02:54  
  Actual Clear Date: 20/05/2017   Actual Clear Time: 02:55  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 02:55.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 26806 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26806   Issue : 1  
  Detected Date: 20/05/2017   Detected Time: 03:04  
  Start Date: 20/05/2017   Start Time: 02:54  
  Anticipated Clear Date: 20/05/2017   Anticipated Clear Time: 07:04  
  Next Update Date: 20/05/2017   Next Update Time: 04:04  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 16, 2017

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : FINAL  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Actual Clear Date: 16/05/2017   Actual Clear Time: 19:20  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:20 after multiple hardware changes at Canterbury BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01233
 
  Duration: 0 days 11 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : 6  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 18:00  
  Next Update Date: 16/05/2017   Next Update Time: 17:45  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare hardware is en route to site with ETAs of 16:30 and 18:00. The vendor is on site and has removed the faulty shelf in readiness for the arrival of the spares. Estimated time of repair is unknown at present. Next update will be issued at 17:30 unless there is a significant development.  
  Dialling Codes Affected:
01233
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : 5  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 18:00  
  Next Update Date: 16/05/2017   Next Update Time: 16:00  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Due to the size of the shelf, the courier has had to provide larger vans for transportation and this has delayed the collection time and therefore delivery times which are now 16:00. The continued search for a donor has proved fruitful and one has been located at Eltham. Once collected the journey time is approx. an hour. Reroutes have not been feasible. Estimated time of repair is unknown at present. Next update will be issued by 16:00 with an update on progress.  
  Dialling Codes Affected:
01233
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : 4  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 18:00  
  Next Update Date: 16/05/2017   Next Update Time: 13:00  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The EES engineer has confirmed the shelf will need to be changed at Canterbury and a replacement has been ordered from Cardiff stores with an ETA of 14:30. Technical Services and the vendor have been engaged to prepare for the shelf change. Investigations are also underway to locate any donor equipment and attempt reroutes. Estimated time of repair is unknown at present. Next update will be issued by 13:00 once the engineer completes the hardware change or sooner with a significant development.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : 3  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 11:00  
  Next Update Date: 16/05/2017   Next Update Time: 11:00  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An EES engineer has been tasked to Canterbury and is expected to arrive for 09:30. Donor spares have been identified on site for this suspected hardware failure. Replacement hardware has also been ordered from London stores and are expected to arrive by 11:30. The estimated time of repair is unknown at present. Next update will be issued by 11:00 once the engineer completes the hardware change or sooner with a significant development.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[EGERTON KENT]: MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : 2  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 11:29  
  Next Update Date: 16/05/2017   Next Update Time: 11:00  
     
  Incident Headline: ADSL :[EGERTON KENT]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Initial investigations has identified a transmission fault. Restoration activities are under way. Root cause and estimated repair time is unknown at present. Next update will be upon service restoration or sooner upon a significant update.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[EGERTON KENT]: MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : 1  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Anticipated Clear Date: 16/05/2017   Anticipated Clear Time: 11:29  
  Next Update Date: 16/05/2017   Next Update Time: 08:29  
     
  Incident Headline: ADSL :[EGERTON KENT]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01233
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, May 14, 2017

Broadband Incident Report : ADSL :[CROPREDY UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 25496 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25496   Issue : FINAL  
  Detected Date: 14/05/2017   Detected Time: 03:24  
  Start Date: 14/05/2017   Start Time: 03:14  
  Actual Clear Date: 14/05/2017   Actual Clear Time: 03:14  
     
  Incident Headline: ADSL :[CROPREDY UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Impact capture on IMT25496/17 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CROPREDY UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 25496 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25496   Issue : 1  
  Detected Date: 14/05/2017   Detected Time: 03:24  
  Start Date: 14/05/2017   Start Time: 03:14  
  Anticipated Clear Date: 14/05/2017   Anticipated Clear Time: 07:24  
  Next Update Date: 14/05/2017   Next Update Time: 04:24  
     
  Incident Headline: ADSL :[CROPREDY UAX 13 HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.