Saturday, February 21, 2015

Broadband Incident Report : ADSL : COLLIER STREET MUX 101 : LOSS OF SERVICE : Reference 7775 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7775   Issue : FINAL  
  Detected Date: 21/02/2015   Detected Time: 02:26  
  Start Date: 21/02/2015   Start Time: 02:20  
  Actual Clear Date: 21/02/2015   Actual Clear Time: 02:20  
     
  Incident Headline: ADSL : COLLIER STREET MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Incident cancelled - Planned works PW248647 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01892
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COLLIER STREET MUX 101 : LOSS OF SERVICE : Reference 7775 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7775   Issue : 2  
  Detected Date: 21/02/2015   Detected Time: 02:26  
  Start Date: 21/02/2015   Start Time: 02:20  
  Anticipated Clear Date: 21/02/2015   Anticipated Clear Time: 04:20  
  Next Update Date: 21/02/2015   Next Update Time: 03:29  
     
  Incident Headline: : COLLIER STREET MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {373} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development

 
  Dialling Codes Affected:
01892
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COLLIER STREET MUX 101 : LOSS OF SERVICE : Reference 7775 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7775   Issue : 1  
  Detected Date: 21/02/2015   Detected Time: 02:26  
  Start Date: 21/02/2015   Start Time: 02:20  
  Anticipated Clear Date: 21/02/2015   Anticipated Clear Time: 04:20  
  Next Update Date: 21/02/2015   Next Update Time: 03:29  
     
  Incident Headline: : COLLIER STREET MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01892
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, February 20, 2015

Broadband Incident Report : : BALLYGALLY MUX 101 : LOSS OF SERVICE : Reference 7581 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7581   Issue : FINAL  
  Detected Date: 19/02/2015   Detected Time: 23:40  
  Start Date: 19/02/2015   Start Time: 23:36  
  Actual Clear Date: 20/02/2015   Actual Clear Time: 00:12  
     
  Incident Headline: : BALLYGALLY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 00:12 following a remote reboot of the mux. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0282858
 
  Duration: 0 days 00 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BALLYGALLY MUX 101 : LOSS OF SERVICE : Reference 7581 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7581   Issue : FINAL  
  Detected Date: 19/02/2015   Detected Time: 23:40  
  Start Date: 19/02/2015   Start Time: 23:36  
  Actual Clear Date: 20/02/2015   Actual Clear Time: 00:12  
     
  Incident Headline: ADSL : BALLYGALLY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 00:12 following a remote reboot of the mux. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0282858
 
  Duration: 0 days 00 hours 36 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 19, 2015

Broadband Incident Report : : BALLYGALLY MUX 101 : LOSS OF SERVICE (CI) : Reference 7581 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7581   Issue : 2  
  Detected Date: 19/02/2015   Detected Time: 23:40  
  Start Date: 19/02/2015   Start Time: 23:36  
  Anticipated Clear Date: 20/02/2015   Anticipated Clear Time: 01:36  
  Next Update Date: 20/02/2015   Next Update Time: 00:47  
     
  Incident Headline: : BALLYGALLY MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {502} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.

 
  Dialling Codes Affected:
0282858
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BALLYGALLY MUX 101 : LOSS OF SERVICE (CI) : Reference 7581 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7581   Issue : 1  
  Detected Date: 19/02/2015   Detected Time: 23:40  
  Start Date: 19/02/2015   Start Time: 23:36  
  Anticipated Clear Date: 20/02/2015   Anticipated Clear Time: 01:36  
  Next Update Date: 20/02/2015   Next Update Time: 00:47  
     
  Incident Headline: : BALLYGALLY MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0282858
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 18, 2015

Broadband Incident Report : ADSL : CWRTNEWYDD MUX 101 : LOSS OF SERVICE (CI) : Reference 7321 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7321   Issue : FINAL  
  Detected Date: 17/02/2015   Detected Time: 23:37  
  Start Date: 17/02/2015   Start Time: 23:33  
  Actual Clear Date: 18/02/2015   Actual Clear Time: 14:35  
     
  Incident Headline: ADSL : CWRTNEWYDD MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 14:35 after fibres were re-spliced in Lampeter. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01570
 
  Duration: 0 days 15 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CWRTNEWYDD MUX 101 : LOSS OF SERVICE (CI) : Reference 7321 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7321   Issue : 4  
  Detected Date: 17/02/2015   Detected Time: 23:37  
  Start Date: 17/02/2015   Start Time: 23:33  
  Anticipated Clear Date: 18/02/2015   Anticipated Clear Time: 10:00  
  Next Update Date: 18/02/2015   Next Update Time: 08:00  
     
  Incident Headline: : CWRTNEWYDD MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is on site at Birmingham to fault the transmission kit. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01570
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CWRTNEWYDD MUX 101 : LOSS OF SERVICE (CI) : Reference 7321 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7321   Issue : 3  
  Detected Date: 17/02/2015   Detected Time: 23:37  
  Start Date: 17/02/2015   Start Time: 23:33  
  Anticipated Clear Date: 18/02/2015   Anticipated Clear Time: 04:30  
  Next Update Date: 18/02/2015   Next Update Time: 02:30  
     
  Incident Headline: : CWRTNEWYDD MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The operational team are co-oping with Transmission operational team to prove the fault further. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01570
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, February 17, 2015

Broadband Incident Report : : CWRTNEWYDD MUX 101 : LOSS OF SERVICE : Reference 7321 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7321   Issue : 2  
  Detected Date: 17/02/2015   Detected Time: 23:37  
  Start Date: 17/02/2015   Start Time: 23:33  
  Anticipated Clear Date: 18/02/2015   Anticipated Clear Time: 01:33  
  Next Update Date: 18/02/2015   Next Update Time: 00:41  
     
  Incident Headline: : CWRTNEWYDD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {229} Broadband customers.Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development  
  Dialling Codes Affected:
01570
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CWRTNEWYDD MUX 101 : LOSS OF SERVICE : Reference 7321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7321   Issue : 1  
  Detected Date: 17/02/2015   Detected Time: 23:37  
  Start Date: 17/02/2015   Start Time: 23:33  
  Anticipated Clear Date: 18/02/2015   Anticipated Clear Time: 01:33  
  Next Update Date: 18/02/2015   Next Update Time: 00:41  
     
  Incident Headline: : CWRTNEWYDD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01570
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, February 16, 2015

Broadband Incident Report : : MULTIPLE MUXES - WEST COUNTRY : LOSS OF SERVICE : Reference 6951 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6951   Issue : FINAL  
  Detected Date: 16/02/2015   Detected Time: 07:29  
  Start Date: 16/02/2015   Start Time: 07:25  
  Actual Clear Date: 16/02/2015   Actual Clear Time: 09:54  
     
  Incident Headline: : MULTIPLE MUXES - WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 09:54 after a hardware change at Reading.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124901308014540172501803
01983To Fo
 
  Duration: 0 days 02 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.