Saturday, January 19, 2013

Broadband Incident Report : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5688   Issue : FINAL  
  Detected Date: 18/01/2013   Detected Time: 14:34  
  Start Date: 18/01/2013   Start Time: 14:27  
  Actual Clear Date: 18/01/2013   Actual Clear Time: 21:10  
     
  Incident Headline: LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 21:10 after damaged fibres were repaired.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01546
 
  Duration: 0 days 06 hours 43 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 18, 2013

Broadband Incident Report : : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5688   Issue : 4  
  Detected Date: 18/01/2013   Detected Time: 14:34  
  Start Date: 18/01/2013   Start Time: 14:27  
  Anticipated Clear Date: 19/01/2013   Anticipated Clear Time: 05:00  
  Next Update Date: 19/01/2013   Next Update Time: 03:00  
     
  Incident Headline: : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Openreach forward control point manager is onsite along with a full engineering team. The damage has been located and work is underway to pull slack cable from a manhole to re-joint. They are unable to supply an estimated time for completion. Priority circuits have been identified and passed to the field.  
  Dialling Codes Affected:
01546
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5688   Issue : 3  
  Detected Date: 18/01/2013   Detected Time: 14:34  
  Start Date: 18/01/2013   Start Time: 14:27  
  Anticipated Clear Date: 18/01/2013   Anticipated Clear Time: 23:04  
  Next Update Date: 18/01/2013   Next Update Time: 19:00  
     
  Incident Headline: : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The root cause of this incident has been identified as being the Perth  Stirling No5 fibre cable, and the management of which is being managed IMT5679/12. Openreach have been engaged, but the customer service outage will be protracted. Operational teams will investigate potential make good options to restore service. Next update will be at 19:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01546
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, January 16, 2013

Broadband Incident Report : WASHINGTON MSAN 303 : LOSS OF SERVICE : Reference 3651 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3651   Issue : FINAL  
  Detected Date: 16/01/2013   Detected Time: 09:32  
  Start Date: 16/01/2013   Start Time: 09:27  
  Actual Clear Date: 16/01/2013   Actual Clear Time: 11:54  
     
  Incident Headline: WASHINGTON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:54 following some missing cross connects re applied on the transmission system at Washington. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
019141019143019145019149
 
  Duration: 0 days 02 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WASHINGTON MSAN 303 : LOSS OF SERVICE : Reference 3651 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3651   Issue : 2  
  Detected Date: 16/01/2013   Detected Time: 09:32  
  Start Date: 16/01/2013   Start Time: 09:27  
  Anticipated Clear Date: 16/01/2013   Anticipated Clear Time: 14:00  
  Next Update Date: 16/01/2013   Next Update Time: 13:30  
     
  Incident Headline: WASHINGTON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The operational team are cooping with the transmission team. Next update will be at 13:30 or sooner if significant progress made.  
  Dialling Codes Affected:
019141019143019145019149
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WASHINGTON MSAN 303 : LOSS OF SERVICE : Reference 3651 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3651   Issue : 1  
  Detected Date: 16/01/2013   Detected Time: 09:32  
  Start Date: 16/01/2013   Start Time: 09:27  
  Anticipated Clear Date: 16/01/2013   Anticipated Clear Time: 11:45  
  Next Update Date: 16/01/2013   Next Update Time: 11:30  
     
  Incident Headline: WASHINGTON MSAN 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of Broadband service affecting 279 end users. Completing initial diagnostics. Next update will be at 11:30.  
  Dialling Codes Affected:
019141019143019145019149
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, January 15, 2013

Broadband Incident Report : : BATH NODE 11005 : PARTIAL DEGRADED SERVICE : Reference 3103 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3103   Issue : FINAL  
  Detected Date: 15/01/2013   Detected Time: 14:32  
  Start Date: 15/01/2013   Start Time: 14:30  
  Actual Clear Date: 15/01/2013   Actual Clear Time: 15:15  
     
  Incident Headline: : BATH NODE 11005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:15; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117901225012490138001761
01179012250124901380
 
  Duration: 0 days 00 hours 45 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATH NODE 11005 : PARTIAL DEGRADED SERVICE : Reference 3103 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3103   Issue : 1  
  Detected Date: 15/01/2013   Detected Time: 14:32  
  Start Date: 15/01/2013   Start Time: 14:30  
  Anticipated Clear Date: 15/01/2013   Anticipated Clear Time: 16:30  
  Next Update Date: 15/01/2013   Next Update Time: 15:45  
     
  Incident Headline: : BATH NODE 11005 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Completing initial diagnostics. Next update will be at 15:45.

 
  Dialling Codes Affected:
0117901225012490138001761
01179012250124901380
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH BBLPA1 : LOSS OF CAPACITY : Reference 2899 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2899   Issue : FINAL  
  Detected Date: 15/01/2013   Detected Time: 10:32  
  Start Date: 15/01/2013   Start Time: 10:27  
  Actual Clear Date: 15/01/2013   Actual Clear Time: 10:34  
     
  Incident Headline: EDINBURGH BBLPA1 : LOSS OF CAPACITY  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was automatically restored at 10:34 following an equipment failure at Edinburgh. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH BBLPA1 : LOSS OF CAPACITY : Reference 2899 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2899   Issue : 1  
  Detected Date: 15/01/2013   Detected Time: 10:32  
  Start Date: 15/01/2013   Start Time: 10:27  
  Anticipated Clear Date: 15/01/2013   Anticipated Clear Time: 12:55  
  Next Update Date: 15/01/2013   Next Update Time: 12:45  
     
  Incident Headline: EDINBURGH BBLPA1 : LOSS OF CAPACITY  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of capacity, Completing initial diagnostics. Next update will be at 12:45.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, January 14, 2013

Broadband Incident Report : : PRESTON NODE 13005 : PARTIAL LOSS OF SERVICE : Reference 2357 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2357   Issue : FINAL  
  Detected Date: 14/01/2013   Detected Time: 16:05  
  Start Date: 14/01/2013   Start Time: 16:00  
  Actual Clear Date: 14/01/2013   Actual Clear Time: 18:21  
     
  Incident Headline: : PRESTON NODE 13005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 18:21 following the change of a failed MSIP card at Preston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120001253012540125701282
01524016127016170016176016179
0170601772
 
  Duration: 0 days 02 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRESTON NODE 13005 : PARTIAL LOSS OF SERVICE : Reference 2357 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2357   Issue : 2  
  Detected Date: 14/01/2013   Detected Time: 16:05  
  Start Date: 14/01/2013   Start Time: 16:00  
  Anticipated Clear Date: 14/01/2013   Anticipated Clear Time: 20:15  
  Next Update Date: 14/01/2013   Next Update Time: 19:00  
     
  Incident Headline: : PRESTON NODE 13005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A card is failing on MSIP equipment at Preston. A remote reset has been attempted but did not restore service. An engineer is travelling from Liverpool to Preston in order to reseat or change the failed card. His ETA is 18:00.  
  Dialling Codes Affected:
0120001253012540125701282
01524016127016170016176016179
0170601772
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRESTON : PARTIAL LOSS OF SERVICE : Reference 2357 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2357   Issue : 1  
  Detected Date: 14/01/2013   Detected Time: 16:05  
  Start Date: 14/01/2013   Start Time: 16:00  
  Anticipated Clear Date: 14/01/2013   Anticipated Clear Time: 20:15  
  Next Update Date: 14/01/2013   Next Update Time: 17:30  
     
  Incident Headline: : PRESTON : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: A card is failing on MSIP equipment at Preston. A remote reset has been attempted but did not resstore service. An engineer is being tasked to perform a reseat or change hardware.  
  Dialling Codes Affected:
0120001253012540125701282
01524016127016170016176016179
0170601772
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.