Wednesday, August 2, 2017

Broadband Incident Report : ADSL : HUTTOFT : MUX 001 : LOSS OF SERVICE : Reference 43105 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43105   Issue : FINAL  
  Detected Date: 02/08/2017   Detected Time: 05:55  
  Start Date: 02/08/2017   Start Time: 05:53  
  Actual Clear Date: 02/08/2017   Actual Clear Time: 07:40  
     
  Incident Headline: ADSL : HUTTOFT : MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 07:40 after a hardware change at Lincoln. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01507
 
  Duration: 0 days 01 hours 46 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : HUTTOFT : MUX 001 : LOSS OF SERVICE : Reference 43105 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43105   Issue : FINAL  
  Detected Date: 02/08/2017   Detected Time: 05:55  
  Start Date: 02/08/2017   Start Time: 05:53  
  Actual Clear Date: 02/08/2017   Actual Clear Time: 07:40  
     
  Incident Headline: ADSL : HUTTOFT : MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 07:40 after a hardware change at Lincoln. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01507
 
  Duration: 0 days 01 hours 46 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : HUTTOFT : MUX 001 : LOSS OF SERVICE : Reference 43105 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43105   Issue : 2  
  Detected Date: 02/08/2017   Detected Time: 05:55  
  Start Date: 02/08/2017   Start Time: 05:53  
  Anticipated Clear Date: 02/08/2017   Anticipated Clear Time: 09:55  
  Next Update Date: 02/08/2017   Next Update Time: 07:36  
     
  Incident Headline: ADSL : HUTTOFT : MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT43112/17. All further internal updates regarding customer impact and recovery actions will be via that incident. Engineer is tasked to Lincoln to investigate further, currently no ETA. Root cause and estimated time of repair are unknown at present.  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HUTTOFT]: MUX 001 : LOSS OF SERVICE : Reference 43105 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43105   Issue : 1  
  Detected Date: 02/08/2017   Detected Time: 05:55  
  Start Date: 02/08/2017   Start Time: 05:53  
  Anticipated Clear Date: 02/08/2017   Anticipated Clear Time: 09:55  
  Next Update Date: 02/08/2017   Next Update Time: 06:55  
     
  Incident Headline: ADSL :[HUTTOFT]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01507
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.